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Mongolia

Citizens' Satisfaction Survey (MN0041)

Overview

At-a-Glance

Action Plan: Mongolia Action Plan 2019-2021

Action Plan Cycle: 2019

Status: Active

Institutions

Lead Institution: The Cabinet ecretariat of the government of Mongolia

Support Institution(s): Ministries, Aimags, Mainstreaming Social Accountability in Mongolia Project, Research institutions/NGOs, National Academy of Governance, National Statistical Office.

Policy Areas

Capacity Building, E-Government, Public Participation, Subnational

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review

Description

Main objective:
Conducting a regular, scientific and independent itizens' satisfaction survey on annual basis provides an assessment on effectiveness, efficiency, quality of and accessibility of public services delivered to the citizens by government. The survey also evaluates the implementation of central and local government policies and government performance. Hence, it enables citizens' input/survey findings to be reflected in future policy planning and development and implementation of action plan for addressing citizens' needs. Therefore, it determines the voices of the citizens' effectively thus creating a conducive environment where citizens' can directly participate in policy planning, monitoring and evaluation. Moreover, in the long run, it will create Mongolia's citizens' satisfaction index.

Brief description of commitment:
To revise and approve citizens' satisfaction survey form and improve the research methodology. Undertake citizens' satisfaction survey and take measures in response to the survey results. Disseminate the survey findings through multiple channels.

Ambition:
- Citizens' satisfaction survey will have conducted annually and the action plan in response to the survey findings will have to be implemented at sectoral and local government levels.
- Mongolia will have developed "Citizens' Satisfaction Index"

Milestones:
1. Revise/modify the citizens' satisfaction survey form and research methodology on the basis of 2018 survey findings, conclusion and recommendations and have the revised documents approved
2. Develop relevant Terms of Reference and undertake procurement for selecting external organisations to conduct the survey.
3. Present the survey findings at the cabinet meeting and develop and deliver conclusions and recommendations to 21 aimags, the Municipality of Ulaanbaatar and the ministries.
4. Disseminate survey findings to the public
5. Record survey findings and results of action plan implementation in M&E system at the Cabinet Secretariat and make the system available for the public to access the data.
6. Carry out trainings on using survey findings in operational and policy planning for government organizations

Commitments

  1. Transparent Procurement Process for Healthcare

    MN0035, 2019, E-Government

  2. Digital Participation in Education Service Provision

    MN0036, 2019, E-Government

  3. Online System for Public Services

    MN0037, 2019, E-Government

  4. Participation in Public Procurement Processes

    MN0038, 2019, Aid

  5. Citizen Monitoring of Local Development Fund (LDF)

    MN0039, 2019, Capacity Building

  6. Increase Public Legal Knowledge

    MN0040, 2019, Capacity Building

  7. Citizens' Satisfaction Survey

    MN0041, 2019, Capacity Building

  8. Transparent Political Party Finance

    MN0042, 2019, Legislation & Regulation

  9. Improve Governance of State Owned Enterprises

    MN0043, 2019, Audits and Controls

  10. Beneficial Ownership Transparency

    MN0044, 2019, Beneficial Ownership

  11. Contract Transparency in Extractives

    MN0045, 2019, E-Government

  12. Transparent M&E Information System

    MN0046, 2019, Capacity Building

  13. Governance of Waste Management

    MN0047, 2019, E-Government

  14. Mobile Application for Citizens Feedback and Requests

    MN0022, 2016, E-Government

  15. Starred commitment Improve Provision and Quality of Education and Health Services

    MN0023, 2016, E-Government

  16. Civic Engagement in Decision Making

    MN0024, 2016, Legislation & Regulation

  17. Transparent Funding of Political Parties

    MN0025, 2016, Anti-Corruption Institutions

  18. Create Favourable Environment for Media and Journalism

    MN0026, 2016, Civic Space

  19. National Action Plan for Combating Corruption

    MN0027, 2016, Anti-Corruption Institutions

  20. Transparency of Loans and Aid from Foreign Countries

    MN0028, 2016, Aid

  21. Online Registration of VAT

    MN0029, 2016, Capacity Building

  22. Improve Glass Account System

    MN0030, 2016, Anti-Corruption Institutions

  23. Make Government Procurement Process Transparent

    MN0031, 2016, Anti-Corruption Institutions

  24. Transparency of Contracts of Public Resource Exploiting

    MN0032, 2016, Anti-Corruption Institutions

  25. Information Transparency of the Owners of the Entities with Rights to Use Mineral Resources

    MN0033, 2016, Anti-Corruption Institutions

  26. Make Licenses, Information and Activities of the Companies Transparent and Effective by Government

    MN0034, 2016, Anti-Corruption Institutions

  27. Monitor and Ensure Implementation of Information Transparency and Information Access Right Act by Establishing National Information Transparency Committee and Creating Structure of Information Commissary.

    MN0001, 2014, Legislation & Regulation

  28. Modernize Performance Indicators of Information Transparency of Public Organizations Into ―”Citizen Targeted” Ones.

    MN0002, 2014, Capacity Building

  29. Starred commitment Launch ―Transparent Account Systemǁ in Order to Enable Consistent, Transparent Reporting to the Public and to Provide Comprehensive Information on Budget Revenue Collection, Income and Expenditure Details, as Well as Public Procurement and Investments.

    MN0003, 2014, Fiscal Transparency

  30. Develop Central Information Database of Minerals, Oil, and Land Tenure License Owners, Open to the Public.

    MN0004, 2014, E-Government

  31. Ensure Transparency All Agreements on Investment, Stability and Production- Sharing of Public-Owned Resources Such as Water, Minerals, Oil and Land.

    MN0005, 2014, Extractive Industries

  32. Starred commitment Publish List of Mandatory Public Information on Environment Such as Information Regarding Any Action Harmful to Natural Environment and People’S Health.

    MN0006, 2014, Environment and Climate

  33. Starred commitment Disclose Information to the Public Relating to Foreign Loan Assistance Projects and Programs, Including the Total Amounts, Terms, Payback Duration and General Provisions Related to the Loan Rate, Board Members, and Implementation Bodies. Information About the Terms of Implementation of the Projects as Well as General Conditions of Contracts Between Suppliers and Buyers Shall Be Disclosed as Well.

    MN0007, 2014, Aid

  34. Disclose Budget Funded Procurement Contracts Above 80.0 Million MNT

    MN0008, 2014, Open Contracting and Procurement

  35. Ensure Civic Engagement in Planning and Developing Public Services at Central and Local Levels by Introducing Communication Channels Such as Organizing e-Conferences, Public Hearings, and Open Meetings.

    MN0009, 2014, Public Participation

  36. Launch “Smart Government” Program, for Delivering e-Public Services to the People Regardless of Distance and Location Through the Public Service Portal.

    MN0010, 2014, E-Government

  37. Create a Single Access Public Service for Citizens Without Requiring Supplementary State Registered Data, Based on Principles of “One Citizen-One Public Servant”.

    MN0011, 2014, Public Service Delivery

  38. Improve and Develop Smart e-Service Capability for “One Window-Public Service” and Introduce It as a Standard Unit of Public Service.

    MN0012, 2014, E-Government

  39. Increase Number of “Public Service Online Machines” at Local Levels for Delivering Public Services to Individuals in Remote Areas, as Well as Increase the Content of Its Data.

    MN0013, 2014, E-Government

  40. Report Public Feedback on Government Performance Received from the Government’S “11-11” Center. Government Shall Also Establish a Data System That Responds to and Tracks Petitions and Enquiries.

    MN0014, 2014, Public Participation

  41. Develop and Publish E-Mapping of Crime Occurrence.

    MN0015, 2014, E-Government

  42. Create a United Information Database on Law Enforcement Activities, Crimes and Violation Records, and Ensure That the Database Is Accessible to Relevant Bodies.

    MN0016, 2014, E-Government

  43. Introduce a System of Random Disclosure to the Public of Asset and Financial Statements of Any Public Servants.

    MN0017, 2014, Asset Disclosure

  44. Publish the Asset and Financial Statements of Officials Who Work in Organizations with a High Likelihood of Corruption Index on Websites and Ensure Citizen Monitoring.

    MN0018, 2014, Asset Disclosure

  45. Create Regulation That Repeals Decisions Made Without Due Participation of Citizens and Contradict Public Interests, as Well as Hold the Officials at Fault Accountable.

    MN0019, 2014, Legislation & Regulation

  46. Deliver the Draft Laws, Acts, Amendments and Administrative Rules to Public Attention in Due Time. in Particular, Create an Opportunity for People to Access Such Information from “Public Service Online Machines”, Citizens Chambers, and the Public Libraries at Each Provincial Level.

    MN0020, 2014, Capacity Building

  47. Strengthen the Capacity of Citizens by Implementing Certain Projects to Enhance Legal Knowledge of Target Groups Using Simple Language.

    MN0021, 2014, Capacity Building

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