Citizens' Satisfaction Survey (MN0041)
Overview
At-a-Glance
Action Plan: Mongolia Action Plan 2019-2021
Action Plan Cycle: 2019
Status: Active
Institutions
Lead Institution: The Cabinet ecretariat of the government of Mongolia
Support Institution(s): Ministries, Aimags, Mainstreaming Social Accountability in Mongolia Project, Research institutions/NGOs, National Academy of Governance, National Statistical Office.
Policy Areas
Capacity Building, E-Government, Public Participation, SubnationalDescription
Main objective:
Conducting a regular, scientific and independent itizens' satisfaction survey on annual basis provides an assessment on effectiveness, efficiency, quality of and accessibility of public services delivered to the citizens by government. The survey also evaluates the implementation of central and local government policies and government performance. Hence, it enables citizens' input/survey findings to be reflected in future policy planning and development and implementation of action plan for addressing citizens' needs. Therefore, it determines the voices of the citizens' effectively thus creating a conducive environment where citizens' can directly participate in policy planning, monitoring and evaluation. Moreover, in the long run, it will create Mongolia's citizens' satisfaction index.
Brief description of commitment:
To revise and approve citizens' satisfaction survey form and improve the research methodology. Undertake citizens' satisfaction survey and take measures in response to the survey results. Disseminate the survey findings through multiple channels.
Ambition:
- Citizens' satisfaction survey will have conducted annually and the action plan in response to the survey findings will have to be implemented at sectoral and local government levels.
- Mongolia will have developed "Citizens' Satisfaction Index"
Milestones:
1. Revise/modify the citizens' satisfaction survey form and research methodology on the basis of 2018 survey findings, conclusion and recommendations and have the revised documents approved
2. Develop relevant Terms of Reference and undertake procurement for selecting external organisations to conduct the survey.
3. Present the survey findings at the cabinet meeting and develop and deliver conclusions and recommendations to 21 aimags, the Municipality of Ulaanbaatar and the ministries.
4. Disseminate survey findings to the public
5. Record survey findings and results of action plan implementation in M&E system at the Cabinet Secretariat and make the system available for the public to access the data.
6. Carry out trainings on using survey findings in operational and policy planning for government organizations
Commitments
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Transparent Procurement Process for Healthcare
MN0035, 2019, Anti-Corruption
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Digital Participation in Education Service Provision
MN0036, 2019, E-Government
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Online System for Public Services
MN0037, 2019, E-Government
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Participation in Public Procurement Processes
MN0038, 2019, Access to Information
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Citizen Monitoring of Local Development Fund (LDF)
MN0039, 2019, Capacity Building
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Increase Public Legal Knowledge
MN0040, 2019, Access to Justice
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Citizens' Satisfaction Survey
MN0041, 2019, Capacity Building
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Transparent Political Party Finance
MN0042, 2019, Anti-Corruption
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Improve Governance of State Owned Enterprises
MN0043, 2019, Anti-Corruption
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Beneficial Ownership Transparency
MN0044, 2019, Anti-Corruption
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Contract Transparency in Extractives
MN0045, 2019, Anti-Corruption
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Transparent M&E Information System
MN0046, 2019, Capacity Building
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Governance of Waste Management
MN0047, 2019, E-Government
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Mobile Application for Citizens Feedback and Requests
MN0022, 2016, E-Government
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Improve Provision and Quality of Education and Health Services
MN0023, 2016, E-Government
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Civic Engagement in Decision Making
MN0024, 2016, Legislation & Regulation
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Transparent Funding of Political Parties
MN0025, 2016, Anti-Corruption
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Create Favourable Environment for Media and Journalism
MN0026, 2016, Civic Space
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National Action Plan for Combating Corruption
MN0027, 2016, Anti-Corruption
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Transparency of Loans and Aid from Foreign Countries
MN0028, 2016, Aid
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Online Registration of VAT
MN0029, 2016, Capacity Building
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Improve Glass Account System
MN0030, 2016, Anti-Corruption
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Make Government Procurement Process Transparent
MN0031, 2016, Anti-Corruption
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Transparency of Contracts of Public Resource Exploiting
MN0032, 2016, Anti-Corruption
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Information Transparency of the Owners of the Entities with Rights to Use Mineral Resources
MN0033, 2016, Anti-Corruption
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Make Licenses, Information and Activities of the Companies Transparent and Effective by Government
MN0034, 2016, Anti-Corruption
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Monitor and Ensure Implementation of Information Transparency and Information Access Right Act by Establishing National Information Transparency Committee and Creating Structure of Information Commissary.
MN0001, 2014, Access to Information
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Modernize Performance Indicators of Information Transparency of Public Organizations Into ―”Citizen Targeted” Ones.
MN0002, 2014, Capacity Building
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Launch ―Transparent Account Systemǁ in Order to Enable Consistent, Transparent Reporting to the Public and to Provide Comprehensive Information on Budget Revenue Collection, Income and Expenditure Details, as Well as Public Procurement and Investments.
MN0003, 2014, Anti-Corruption
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Develop Central Information Database of Minerals, Oil, and Land Tenure License Owners, Open to the Public.
MN0004, 2014, Anti-Corruption
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Ensure Transparency All Agreements on Investment, Stability and Production- Sharing of Public-Owned Resources Such as Water, Minerals, Oil and Land.
MN0005, 2014, Anti-Corruption
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Publish List of Mandatory Public Information on Environment Such as Information Regarding Any Action Harmful to Natural Environment and People’S Health.
MN0006, 2014, Environment and Climate
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Disclose Information to the Public Relating to Foreign Loan Assistance Projects and Programs, Including the Total Amounts, Terms, Payback Duration and General Provisions Related to the Loan Rate, Board Members, and Implementation Bodies. Information About the Terms of Implementation of the Projects as Well as General Conditions of Contracts Between Suppliers and Buyers Shall Be Disclosed as Well.
MN0007, 2014, Aid
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Disclose Budget Funded Procurement Contracts Above 80.0 Million MNT
MN0008, 2014, Anti-Corruption
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Ensure Civic Engagement in Planning and Developing Public Services at Central and Local Levels by Introducing Communication Channels Such as Organizing e-Conferences, Public Hearings, and Open Meetings.
MN0009, 2014, Public Participation
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Launch “Smart Government” Program, for Delivering e-Public Services to the People Regardless of Distance and Location Through the Public Service Portal.
MN0010, 2014, E-Government
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Create a Single Access Public Service for Citizens Without Requiring Supplementary State Registered Data, Based on Principles of “One Citizen-One Public Servant”.
MN0011, 2014,
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Improve and Develop Smart e-Service Capability for “One Window-Public Service” and Introduce It as a Standard Unit of Public Service.
MN0012, 2014, E-Government
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Increase Number of “Public Service Online Machines” at Local Levels for Delivering Public Services to Individuals in Remote Areas, as Well as Increase the Content of Its Data.
MN0013, 2014, E-Government
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Report Public Feedback on Government Performance Received from the Government’S “11-11” Center. Government Shall Also Establish a Data System That Responds to and Tracks Petitions and Enquiries.
MN0014, 2014, Public Participation
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Develop and Publish E-Mapping of Crime Occurrence.
MN0015, 2014, E-Government
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Create a United Information Database on Law Enforcement Activities, Crimes and Violation Records, and Ensure That the Database Is Accessible to Relevant Bodies.
MN0016, 2014, E-Government
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Introduce a System of Random Disclosure to the Public of Asset and Financial Statements of Any Public Servants.
MN0017, 2014, Anti-Corruption
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Publish the Asset and Financial Statements of Officials Who Work in Organizations with a High Likelihood of Corruption Index on Websites and Ensure Citizen Monitoring.
MN0018, 2014, Anti-Corruption
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Create Regulation That Repeals Decisions Made Without Due Participation of Citizens and Contradict Public Interests, as Well as Hold the Officials at Fault Accountable.
MN0019, 2014, Legislation & Regulation
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Deliver the Draft Laws, Acts, Amendments and Administrative Rules to Public Attention in Due Time. in Particular, Create an Opportunity for People to Access Such Information from “Public Service Online Machines”, Citizens Chambers, and the Public Libraries at Each Provincial Level.
MN0020, 2014, Capacity Building
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Strengthen the Capacity of Citizens by Implementing Certain Projects to Enhance Legal Knowledge of Target Groups Using Simple Language.
MN0021, 2014, Capacity Building