Improve the flow of information with citizens regarding cleaning complaints (UYMOV0001)
Overview
At-a-Glance
Action Plan: Action plan – Montevideo, Uruguay, 2023 – 2025
Inception Report: Not available
Commitment Start: Jan 2024
Commitment End: May 2025
Institutions involved:
- Department of Sustainable and Intelligent Development
- Environmental Development Department
Primary Policy Area:
Primary Sector:
OGP Value:
- Civic Participation
Description
Commitment ID
UYMOV0001
Commitment Title
Improve the flow of information with citizens regarding cleaning complaints
Problem
Communicate to citizens the cleaning and collection actions that are being carried out based on the requests or complaints that are entered.
Status quo
Nowadays, residents of Montevideo can report overflowing containers through digital media so that they can be quickly cleaned. A clear example of this is the WhatsApp number 092 250 260, where a photo and location of the problem are sent and a motorcycle is sent to resolve it. It has been noted that in some cases the complaints are systematic and although the Municipality is permanently implementing improvements to address these cases, the neighbors are not necessarily aware of the work and changes made by the administration to resolve this type of repeated problem.
Action
Implementation of a differential response system and citizen dialogue in response to repeated complaints of overflowing containers and explaining the actions taken.
How will the commitment contribute to solving the public problem described above?
Carry out segmented communications for citizens who systematically report problems related to cleaning in the container environment and who see reflected in the work, the impact that neighbors have on the definition of public policy and how their contribution is considered for the environmental strategy of the Municipality.
Primary Policy Area
Inclusion, Open Data, Right to Information
Primary Sector
Environment & Climate
What OGP value is this commitment relevant to?
| Civic Participation | One of the main policies and objectives of the Municipality is transparency and access to information by citizens, which enriches the dialogue between both parties. Being able to communicate to different citizens the actions that are being implemented based on the requests that come in reflects the impact that neighbors have on the definition of public policy and how their contribution is considered for the environmental strategy of the Municipality. |