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Make Government Information Accessible and Easy to Find (NL0013)



Action Plan: Netherlands Action Plan 2013-2014

Action Plan Cycle: 2013

Status: Inactive


Lead Institution: Ministry of General Affairs (Information Council), Ministry of the Interior and Kingdom Relations and Association of Netherlands Municipalities

Support Institution(s): NA

Policy Areas

Capacity Building, E-Government

IRM Review

IRM Report: Netherlands Final Report 2013-2014, Netherlands Progress Report 2013-2014

Starred: No

Early Results: Did Not Change

Design i

Verifiable: No

Relevant to OGP Values: Access to Information , Public Accountability , Technology

Potential Impact:

Implementation i



Exploratory study to enhance findability
Actively disclosing information involves more than simply publishing documents. Information has to be released in a communicative and accessible manner, so that it actually helps citizens and stakeholders independently form their own opinion or take decisions. Information must be presented in a form appropriate to the context in which citizens and stakeholders operate, particularly when it is made available in greater quantities than is currently the case. There are various approaches to releasing government information. The Council for Public Administration recommends an activities index. Other approaches may be based on life events or top tasks (see below). Active access to government information requires ease of access via The ministries’ communication directorates and the Public Information and Communications Department are willing to advise on the best way to release information in a communicative and accessible manner.
Top tasks
People generally access a website with a particular goal in mind. The websites of public-sector organisations contain huge amounts of information. Confronted by this, people often find it difficult to achieve their goal (make an appointment, submit an application), or perhaps they are not able to find an answer because the website does not ‘speak their language’. Some do not even manage to reach the site they want because they use a search term that the organisation concerned does not use (e.g. a brand name that has become the generic term for something, such as the ‘kliko’ bins used in the Netherlands; most local authorities do not use the term ‘kliko’).
Liverpool City Council (UK) has already introduced the ‘top tasks approach’, and thus constitutes a good example for the Netherlands. Top tasks are identified by researching which products and services people most frequently search for, and what search terms they use. Those products and services are then given a prominent place on the website. For local authorities, for example, these tasks are likely to be associated with waste disposal and passports. These tasks can also be made more findable by adding synonyms and ensuring that the most important information shows up as the first search result. This sounds logical, but most public-sector websites are not set up like this. Thinking in terms of top tasks requires a different attitude, oriented more towards demand than supply.


  1. Local Digital Democracy

    NL0028, 2018, E-Government

  2. Dilemma Logic

    NL0029, 2018, Capacity Building

  3. Join EITI

    NL0030, 2018, Access to Information

  4. Open Algorithms

    NL0031, 2018, Automated Decision-Making

  5. Open Local Decision-Making

    NL0032, 2018, Access to Information

  6. ‘Open by Design’ Pilots

    NL0033, 2018, Access to Information

  7. Open Contracting

    NL0034, 2018, Access to Information

  8. Open Parliament

    NL0035, 2018, Anti-Corruption

  9. Open Government Standard and Dashboard

    NL0036, 2018, Access to Information

  10. Pioneering Network for an Open Government for Municipalities

    NL0037, 2018, Capacity Building

  11. Transparent Political Party Finance

    NL0038, 2018, Legislation & Regulation

  12. National Open Data Agenda

    NL0019, 2016, Access to Information

  13. Stuiveling Open Data Award

    NL0020, 2016, Access to Information

  14. Groningen Open Data Re-Use

    NL0021, 2016, Access to Information

  15. Releasing Ministerial Research Reports

    NL0022, 2016, Access to Information

  16. Detailed Open Spending Data

    NL0023, 2016, Access to Information

  17. Open Local Authority Decision-Making

    NL0024, 2016, Access to Information

  18. Training Civil Servants on Public Participation

    NL0025, 2016, Capacity Building

  19. Easier Freedom of Information Requests

    NL0026, 2016, Access to Information

  20. Open Government Expertise Centre (LEOO)

    NL0027, 2016, Access to Information

  21. Further Develop and Promote Disclosure and Use of Open Data

    NL0001, 2013, Access to Information

  22. Increase Financial Transparency Through Open Budget and Experiments with Open Spending and Budget Monitoring

    NL0002, 2013, Access to Information

  23. Open House of Representatives

    NL0003, 2013, E-Government

  24. Instruments for Integrity

    NL0004, 2013, Anti-Corruption

  25. Revamp the Legislative Calendar

    NL0005, 2013, Access to Information

  26. More Online Consultation

    NL0006, 2013, E-Government

  27. More Transparency in Decision-Making Through Volgdewet.Nl Legislation-Tracking Website

    NL0007, 2013, Access to Information

  28. Informal Approach to Freedom of Information Requests

    NL0008, 2013, Access to Information

  29. From Rules to Freedom

    NL0009, 2013, Public Participation

  30. Change Attitudes and Procedures Through Smarter Working and ‘Public Servant 2.0’

    NL0010, 2013, Capacity Building

  31. Water Coalition

    NL0011, 2013, Public Participation

  32. Develop and Implement Participation Policy at the Ministry of Infrastructure and the Environment

    NL0012, 2013, Public Participation

  33. Make Government Information Accessible and Easy to Find

    NL0013, 2013, Capacity Building

  34. Make Citizens Better Informed and More Empowered: Public Inspection and Correction of Information

    NL0014, 2013, E-Government

  35. Open Announcements and Notifications

    NL0015, 2013, E-Government

  36. Public Services and the User Perspective

    NL0016, 2013, E-Government

  37. Designate Categories of Government Information for Active Access

    NL0017, 2013, Access to Information

  38. Rethink Information Management and Active Access: Four ‘Open by Design’ Pilot Projects

    NL0018, 2013, Access to Information

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