Public Service Delivery (SEK0008)
Action Plan: Sekondi-Takoradi Action Plan 2018-2020
Action Plan Cycle: 2018
Lead Institution: Sekondi-Takoradi Metropolitan Assembly
Support Institution(s): Other involved actors Government STMA (Development Planning Unit, Works Department, Urban Roads Department), Lands Commission, Environmental Protection Agency, Electricity Company of Ghana, Ghana Water Company Ltd, Ghana Fire Service Civil Society, Private Sector Institution: Friends of the Nation Designation: Natural Resources Governance Coordinator Name: Solomon Kusi Ampofo Telephone:+233-24-4055951 E-mail: email@example.com Berea Social Foundation, African Women International, Community Land and Development Foundation, Global Communities, STMA-CSUF, Media and other relevant Local and International Organisations (eg CADASTA)
Policy AreasCapacity Building, E-Government, Land & Spatial Planning, Public Service Delivery, Subnational, Sustainable Development Goals
NO. 3: PUBLIC SERVICE DELIVERY (Permitting & Enforcement of Land Use and Spatial Plans)
Improve transparency and reduce bureaucracy in the acquisition development permits through a smart governance system.
Name and contact information of responsible department/team
Institution: Sekondi-Takoradi Metropolitan Assembly
Designation: Metropolitan Physical Planning Officer
Name: Kofi Yeboah
Other involved actors
STMA (Development Planning Unit, Works Department, Urban Roads Department), Lands Commission, Environmental Protection Agency, Electricity Company of Ghana, Ghana Water Company Ltd, Ghana Fire Service
Civil Society, Private Sector
Institution: Friends of the Nation Designation: Natural Resources Governance Coordinator Name: Solomon Kusi Ampofo Telephone:+233-24-4055951 E-mail: firstname.lastname@example.org Berea Social Foundation, African Women International, Community Land and Development Foundation, Global Communities, STMA-CSUF, Media and other relevant Local and International Organisations (eg CADASTA)
Status quo or problem/issue to be addressed
According to the Land Use and Spatial Planning Act 2016, Act 925 and the Local Governance Act 2016, Act 936; prospective developers should acquire permits from the Assembly before commencement of any physical development. The city has experience rapid urban growth due to the discovery of oil in commercial quantities in 2007 and subsequent production in 2010. This is evidenced in population increase from 444,752 in 2010 to 722,798 in 2018. However, the planning system and the Authority responsible for Town and Country Planning that controls and promotes growth and physical development have come under public criticism for failure to effectively control development (building on water ways leading to flooding, encroachment of wetlands, and encroachment on public open space). The planning mechanism is overwhelmed by noticeable limitations of human and financial resources to ensure effective development control and keep developments data for the Assembly to generate the needed local revenues. There is also inadequate knowledge about the process and also delays in acquiring development permits. In most instances it takes more than the required 90 days to acquire the development permits as it happened in 2017 where most applicants received their permits after 6 months.
Brief Description of Commitment
The Assembly will work in collaboration with the relevant state institutions and agencies to develop mechanisms to enhance development control and ensure timely approval of development permits. To address the lack of adequate financial and limited technical means to ensure effective development control, a geospatial monitoring platform for land development and management will be adopted. This will ensure close monitoring and evaluation of development control activities, permitting, infrastructural and social improvements projects and make data accessible to all concerned departments of the Assembly in real time. Providing a wide variety of innovation mapping and monitoring services, the online tool will enhance a smarter Sekondi-Takoradi City and support orderly spatial development and also track all land development revenues. Develop Information Education Communication (IEC) materials to communicate in simple terms permitting procedure.
To promote transparency and ease of acquiring permitting for effective development control and management
Way in which this commitment is relevant to further advancing OGP values of access to information, public accountability, civic participation, and technology and innovation for openness and accountability
This commitment will promote transparency and eliminate corruption through the reduction of the rate of human contacts, delays in acquiring development and business permits and reduce bureaucracy. The technology and innovation to be adopted will help to ensure judicious use of land in order to improve quality of life, promote health and safety in respect of human settlements for openness and accountability.
Linkage to SDGs
As the Metropolis becomes increasingly urbanized, urban sprawl is unavoidable and this commitment will go a long way to address challenges it poses such as unplanned developments, encroachment and difficulty in enforcing land-use related infringements among others. Consequently the implementation of this commitments will contribute to the achievement of the following Sustainable Development Goals (SDGs) targets: Goals 2 (end hunger, achieve food security and improved nutrition and promote sustainable agriculture) Goal 9 (build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation) Goal 11 (make cities and human settlements inclusive, safe, resilient and sustainable) Goal 13 (climate change) Goal 14 (conserve and sustainably use the oceans, seas and marine resources for sustainable development) Goal 16 (promote peaceful and inclusive societies for sustainable
development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels)
Verifiable and measurable milestones to fulfil the commitment
1. Procure, install and operationalize a geospatial platform to enhance the processing of developments and building permits. The platform will aid prospective developers and business operators to track and monitor their applications from the submission to the final approval and collection stage.
Staff time, consultancy, Stationery
Oct. 2018 – March 2019
2. Establish a technical working team to ensure the implementation of the geospatial platform. coordinate the integration of all land development revenues (property tax and business operating permits) data unto the platform to aid in data usage and management.
Staff time, Stationery, Desktop Computers
Nov. 2018- Aug. 2020
3. Develop mechanisms for updating database. The Metropolitan Physical Planning Department will work with the relevant departments to update database on development to allow easy access to information and local revenue mobilisation
Staff time, Stationery, Desktop Computers
Dec. 2018 – Aug. 2020
4. Ensure real time monitoring through the introduction of surveillance drone-: Unmanned Aerial Vehicle (VAN). The Metropolitan Assembly will procure VAN to assist in real time monitoring. This will ensure prompt responsiveness to unauthorised development.
Staff time, consultancy, Stationery
Nov. 2018 – April 2019
5. Build the capacity of building inspectors and revenue collectors to effectively use the geospatial platform to track and monitor development.
Staff time, Resource person, Audio visual equipment, Training material
Jan. 2019 – Aug. 2019
6. Institute mechanisms to enhance permit acquisition. The Metropolitan Assembly will adopt mechanisms such monthly meeting of the Spatial Planning Committee to reduce the turnaround time for permitting.
Staff time, Audio visual equipment
Oct. 2018 – Aug. 2020
7. Develop a comprehensive communication plan. The Metropolitan Assembly will develop this plan to educate and sensitize the public on how to access the platform and permitting processes and procedures leveraging on the Multistakeholder forum, media and the existing community engagement.
Staff time, Resource person/consultancy
Nov. 2018 – Aug. 2019
To enhance municipal service delivery through technology and innovation
Sekondi-Takoradi, Ghana's Commitments
Transparency and Accountability in Public Infrastructure
SEK0006, 2018, E-Government
Civic Participation & Fiscal Transparency
SEK0007, 2018, Capacity Building
Public Service Delivery
SEK0008, 2018, Capacity Building
Access to Information
SEK0009, 2018, E-Government
Public Services –Sanitation
SEK0010, 2018, Public Participation
SEK0001, 2017, Capacity Building
Public Service - Sanitation
SEK0002, 2017, Infrastructure & Transport
SEK0003, 2017, Capacity Building
Public Participation - Private Sector
SEK0004, 2017, Private Sector
Public Participation - Planning
SEK0005, 2017, Capacity Building