Service Delivery Improvement Forums (ZA0002)
Action Plan: South Africa – First National Action Plan – 2012-13
Action Plan Cycle: 2012
Lead Institution: DPSA
Support Institution(s): SANGOCO and other CSOs
Policy AreasPublic Participation
Formalise partnerships with civil society organisations in all nine provinces to establish Service Delivery Improvement Forums (SDIFs) at local level to provide timely citizen report cards on service delivery levels at community level, especially in relation to primary health care, water, sanitation, environmental management and housing.
Accountability to the public regarding service delivery performance will be enhanced as well as greater citizen engagement in service delivery performance monitoring.