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South Africa

Service Delivery Improvement Forums (ZA0002)



Action Plan: South Africa – First National Action Plan – 2012-13

Action Plan Cycle: 2012

Status: Inactive


Lead Institution: DPSA

Support Institution(s): SANGOCO and other CSOs

Policy Areas

Public Participation

IRM Review

IRM Report: South Africa IRM Report 2011-2013

Starred: No

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Civic Participation , Public Accountability

Potential Impact: Pending IRM Review

Implementation i



Formalise partnerships with civil society organisations in all nine provinces to establish Service Delivery Improvement Forums (SDIFs) at local level to provide timely citizen report cards on service delivery levels at community level, especially in relation to primary health care, water, sanitation, environmental management and housing.
Accountability to the public regarding service delivery performance will be enhanced as well as greater citizen engagement in service delivery performance monitoring.


Open Government Partnership