Service Delivery Improvement Forums (ZA0002)
Overview
At-a-Glance
Action Plan: South Africa – First National Action Plan – 2012-13
Action Plan Cycle: 2012
Status:
Institutions
Lead Institution: DPSA
Support Institution(s): SANGOCO and other CSOs
Policy Areas
Public ParticipationIRM Review
IRM Report: South Africa IRM Report 2011-2013
Early Results: No IRM Data
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): No Data
Implementation i
Description
Formalise partnerships with civil society organisations in all nine provinces to establish Service Delivery Improvement Forums (SDIFs) at local level to provide timely citizen report cards on service delivery levels at community level, especially in relation to primary health care, water, sanitation, environmental management and housing.
Accountability to the public regarding service delivery performance will be enhanced as well as greater citizen engagement in service delivery performance monitoring.
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