Service Delivery Improvement Forums (ZA0002)

Overview

At-a-Glance

Action Plan: Not Attached

Action Plan Cycle: 2012

Status:

Institutions

Lead Institution: DPSA

Support Institution(s): SANGOCO and other CSOs

Policy Areas

Participatory Approaches, Public Participation

IRM Review

IRM Report: Pending IRM Review

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): No Data

Implementation i

Completion:

Description

Formalise partnerships with civil society organisations in all nine provinces to establish Service Delivery Improvement Forums (SDIFs) at local level to provide timely citizen report cards on service delivery levels at community level, especially in relation to primary health care, water, sanitation, environmental management and housing.
Accountability to the public regarding service delivery performance will be enhanced as well as greater citizen engagement in service delivery performance monitoring.