Skip Navigation

Ensure clear and transparent communication to citizens (ES0096)



Action Plan: Spain Action Plan 2020-2024

Action Plan Cycle: 2020

Status: Active


Lead Institution: Directorate General of Transparency, Open Government and Citizen Service

Support Institution(s): Other actors involved (Public) All units of the Community of Madrid that constitute the single system of information as well as the Public Administrations that collaborate with the Community of Madrid in all of its fields Other actors involved (Civil Society) Citizenship

Policy Areas

Capacity Building, E-Government, Local Commitments, Public Participation

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


What is the problem/need that is desired to resolve with the commitment? The transparency Website offers numerous content, many of which are technical in nature, that despite showing a great quantity of information, they do not always fulfil the mission of clearly and simply informing. It is based on a regulatory view of transparency, aimed at making the active advertising content comply with the Law. These technical contents, the comprehension of which, can be simple for a specialised reader, are not always clear and easy to understand for the rest of the common citizenship. This problem extends to some calls, publications and other information, as a result of excessively administrative and unclear jargon.

Objectives of the commitment A well‐informed citizenship is a well‐trained citizenship in order to be able to participate and contribute to the management of public affairs. To achieve this, the Directorate General of Transparency, Open Government and Citizen Service has set as an objective to establish guidelines to draft, publish, design and use, in order to achieve a clear communication that is present in all scopes of serving the citizenship and in all supports through which the Administration of the Madrid Regional Government sends information about its policies, plans, public services and accountability.

Brief description of the commitment To communicate the information in a simple, clear and effective manner, that allows the citizenship to understand it and interact with the administration.

How does the commitment contribute to solve the problem or cover the need? Transparency is one of the pillars of good governance. If we are capable of providing the immense information offered by the transparency Website, the websites of the Madrid Regional Government and the rest of the information system to the citizenship in a clear and easy‐to‐understand manner, we will increase the trust of the citizenship in their institutions. In turn, this will increase our credibility and reputation. In doing so, we will encourage the citizenship to participate and collaborate in the public affairs that are of interest to them.

Why is the commitment relevant with respect to the values of Open Government? 1. Clear Communication consists of easily, directly, transparently, simply and effectively transmitting relevant information for the citizenship through all types of channels and media. 2. It implies raising awareness among civil servants about the values of transparency and open government, guaranteeing that it complies with the right of the citizenship to understand. 3. It represents a change of culture in the Administration towards to the idea that the Administration exists for the citizenship, to that of the citizenship designing and articulating its policies, plans and public services. What is equally important is to provide facilities for the understanding the participation therein. 227 4. A clear drafting of the public information brings as a result an improvement in the access to information and public services. 5. It reinforces the trust of the citizenship.

Additional information As a background, the Directorate General of Transparency, Open Government and Citizen Service has already worked on a Clear Communication Guide that is desired to extend to the scope of transparency and generally the information system to the citizenship. It is located at the following link df

Activities of the commitment Start date End date Dissemination of the Clear Communication Guide 01/10/2020 30/05/2023 Specific training in clear communication by the following civil servants of the Madrid Regional Government: transparency managers, web and publication writers, people ascribed to the legal system and/or who draft call orders in the various directive centres and people who provide services to the public. 01/01/2021 30/05/2023 General training for the rest of the civil servants of the Madrid Regional Government 01/01/2021 30/05/2023 Reformulation of the website of the Madrid Regional Government, both with respect to the creation, and to the presentation of the content. Trend towards simplification. 01/04/2021 30/05/2023 Simplification of the calls with regard to clear language (this measure should be complemented in parallel with a process of administrative simplification) 01/04/2021 30/05/2023 Introduction of a participation method and citizen evaluation about this project, in order to make the citizenship a participant in the gradual improvement decisions that are adopted. 01/10/2021 30/05/2023 Articulation of processes of interaction with the citizenship that, in light of their participation and evaluation, allow for a redefinition or redesign of the communication of procedures and services. 01/10/2021 30/05/2023 Drafting of additional clear communication guides, centred on specific areas or sectors of the Administration in which the use of a highly technical or specialised language is common. 01/10/2021 30/05/2023 Holding forums and sessions to disseminate clear communication in the scope of the Public Administration, with an exchange of experiences and good practises. 01/10/2021 30/05/2023


  1. Reform laws related to transparency and access to information

    ES0044, 2020, Access to Information

  2. Transparency and Accountability Improvement and Reinforcement Plan

    ES0045, 2020, Access to Information

  3. Promote citizen participation in public affairs

    ES0046, 2020, Capacity Building

  4. Improve traceability of regulatory draft and approval processes

    ES0047, 2020, Capacity Building

  5. Public Integrity Systems

    ES0048, 2020, Anti-Corruption

  6. Establish legal whistleblower protections

    ES0049, 2020, Anti-Corruption

  7. Education and Training in Open Government

    ES0050, 2020, Capacity Building

  8. Inclusive Communication about Open Government

    ES0051, 2020, Capacity Building

  9. Observatory of Open Government

    ES0052, 2020, Access to Information

  10. Publish mandate commitments to allow for social auditing

    ES0053, 2020, E-Government

  11. Encourage citizen participation through online platform

    ES0054, 2020, Capacity Building

  12. Create citizen Monitoring Space for anti-corruption strategy

    ES0055, 2020, Anti-Corruption

  13. Publish open data to promote gender equality policies

    ES0056, 2020, Access to Information

  14. Develop regulation for evaluating public service quality

    ES0057, 2020, Legislation & Regulation

  15. Draft Institutional Integrity Framework Programme

    ES0058, 2020, Anti-Corruption

  16. Develop and monitor ICSS platform for citizen feedback and information requests

    ES0059, 2020, Access to Information

  17. Offer electronic administrative services and channels for citizen participation

    ES0060, 2020, E-Government

  18. Improve transparency and accessiblity of open government website

    ES0061, 2020, E-Government

  19. Implement open government training plan for civil servants

    ES0062, 2020, Capacity Building

  20. Publish data on Open Data Website

    ES0063, 2020, Access to Information

  21. Draft Strategic Transparency Plan

    ES0064, 2020, Capacity Building

  22. Draft citizen participation law

    ES0065, 2020, Legislation & Regulation

  23. Draft code of ethics for administration

    ES0066, 2020, Anti-Corruption

  24. Improve public access to transparency and open data websites

    ES0067, 2020, Access to Information

  25. Create catalogue of public information for transparency and open data websites

    ES0068, 2020, Access to Information

  26. Strengthen institutional integrity of Murcia region

    ES0069, 2020, Anti-Corruption

  27. Promote youth participation in designing public policies

    ES0070, 2020, E-Government

  28. Preparation and implementation of a Valencian strategy of open data

    ES0071, 2020, Access to Information

  29. Promote citizen participation in developing budgets

    ES0072, 2020, E-Government

  30. Strengthen institutional integrity in Valencia

    ES0073, 2020, Anti-Corruption

  31. Increase citizen participation in designing public services

    ES0074, 2020, Local Commitments

  32. Ensure greater accessibility in participating in public decisions

    ES0075, 2020, E-Government

  33. Improve youth participation in Aragón

    ES0076, 2020, Capacity Building

  34. Increase democratic innovation and participation through LAAAB Space

    ES0077, 2020, E-Government

  35. Improve citizen participation in drafting public policies

    ES0078, 2020, E-Government

  36. Develop transparency training course for civil servants

    ES0079, 2020, Access to Information

  37. Centralize open data catalogues through website

    ES0080, 2020, Access to Information

  38. Create Canary Islands Network of Open Government

    ES0081, 2020, Local Commitments

  39. Publish and encourage use of open data

    ES0082, 2020, Access to Information

  40. Encourage participation of children and teens in Navarra

    ES0083, 2020, Capacity Building

  41. Streamline processing of right to information requests

    ES0084, 2020, Access to Information

  42. Create citizen laboratories for improving public services

    ES0085, 2020, E-Government

  43. Implement electronic processing of conflict of interest reporting

    ES0086, 2020, Anti-Corruption

  44. Open participation channels for citizen evaluation of public services

    ES0087, 2020, Capacity Building

  45. Analyze and simplify regulations on open government

    ES0088, 2020, Local Commitments

  46. Training for civil servants on open government principles

    ES0089, 2020, Capacity Building

  47. Draft and approve law on transparency

    ES0090, 2020, Access to Information

  48. Draft and approve regulations regarding transparency and right to information

    ES0091, 2020, Access to Information

  49. Design online platform for local citizen participation

    ES0092, 2020, E-Government

  50. Design and implement public hearings for matters of general interest

    ES0093, 2020, Local Commitments

  51. Implement indicators to evaluate public policy

    ES0094, 2020, E-Government

  52. Design tools to improve transparency website

    ES0095, 2020, Capacity Building

  53. Ensure clear and transparent communication to citizens

    ES0096, 2020, Capacity Building

  54. Create online catalogue of public information

    ES0097, 2020, E-Government

  55. Draft and approve law on transparency and right to information

    ES0098, 2020, Access to Information

  56. Publish all information related to drafting regulations

    ES0099, 2020, E-Government

  57. Update design of transparency website

    ES0100, 2020, E-Government

  58. Approve regulation related to transparency and open government

    ES0101, 2020, Legislation & Regulation

  59. Training for civil servants on open government principles

    ES0102, 2020, Capacity Building

  60. Raise awareness among civil society on participating in transparency efforts

    ES0103, 2020, Local Commitments

  61. Promote commitment of youth in citizen participation

    ES0104, 2020, Fiscal Openness

  62. Create plan to strengthen the Network of Local Entities in Transparency and Participation

    ES0105, 2020, Anti-Corruption

  63. Creation of an Open Government Forum

    ES0024, 2017, Public Participation

  64. Sectoral Commision on Open Government

    ES0025, 2017, Capacity Building

  65. Local Authorities for Transparency and Citizen Participation

    ES0026, 2017, Access to Information

  66. Open Government Initiatives Abroad

    ES0027, 2017, Anti-Corruption

  67. Participatory Web Space on Open Government

    ES0028, 2017, Capacity Building

  68. Observatory on Participation

    ES0029, 2017, Capacity Building

  69. Participatory Budgeting

    ES0030, 2017, E-Government

  70. Young People in Public Policies

    ES0031, 2017, Capacity Building

  71. Transparency Portal and the Right of Access

    ES0032, 2017, Access to Information

  72. Information Disclosure Program and Its Reuse

    ES0033, 2017, Access to Information

  73. Citizen’S Folder

    ES0034, 2017, E-Government

  74. ARCHIVE System

    ES0035, 2017, Access to Information

  75. Regulations for the Transparency Law

    ES0036, 2017, Access to Information

  76. Expand Economic-Financial Center

    ES0037, 2017, Access to Information

  77. Coordination of the Cadastre and the Land Registry

    ES0038, 2017, Capacity Building

  78. Information on Gender-Based Violence

    ES0039, 2017, Gender

  79. Training of Public Employees

    ES0040, 2017, Capacity Building

  80. Awareness-Raising and Training of Civil Society

    ES0041, 2017, Capacity Building

  81. Education in Open Government

    ES0042, 2017, Capacity Building

  82. Open Justice in Spain

    ES0043, 2017, Access to Information

  83. Transparency Portal

    ES0014, 2014, Access to Information

  84. Spanish Archives Portal, PARES

    ES0015, 2014, E-Government

  85. Open Education Resources

    ES0016, 2014, Education

  86. Accessibility of National Health System Microdata

    ES0017, 2014, Access to Information

  87. Access to and Re-Use of Geographic Information

    ES0018, 2014, Public Participation

  88. Programmes on Opening up Information and Its Re-Use in the Public Sector

    ES0019, 2014, Access to Information

  89. Portal of the Administration of Justice

    ES0020, 2014, Access to Information

  90. Starred commitment Greater Control and Transparency in Public Grants

    ES0021, 2014, Civic Space

  91. Creation of the Spanish Council on Drug Dependence

    ES0022, 2014, Health

  92. Increased Participation of Sector Stakeholders in Defining the Goals of the National Maritime Rescue Plans.

    ES0023, 2014, Environment and Climate

  93. Starred commitment Law on Transparency, Access to Public Information and Good Governance

    ES0001, 2012, Access to Information

  94. Starred commitment Transparency and Accountability in the Official Development Assistance

    ES0002, 2012, Aid

  95. Law of Budgetary Stability and Financial Sustainability

    ES0003, 2012, Fiscal Openness

  96. Law Reform Grants

    ES0004, 2012, Civic Space

  97. E-Justice

    ES0005, 2012, E-Government

  98. Promotion of Social Networks to Facilitate Citizen Participation

    ES0006, 2012, E-Government

  99. Publication of Statistical Data on Crime

    ES0007, 2012, E-Government

  100. Review and Regulatory Simplification

    ES0008, 2012, Legislation & Regulation

  101. Starred commitment E-Health

    ES0009, 2012, Health

  102. RED System

    ES0010, 2012, E-Government

  103. Streamlining Environmental Assessment Procedures

    ES0011, 2012, Anti-Corruption

  104. Streamlining Procedures for Business Creation

    ES0012, 2012, E-Government

  105. Reduction of Administrative Burdens for Farmers and Ranchers

    ES0013, 2012, Local Commitments

Open Government Partnership