Develop regulation for evaluating public service quality (ES0097)
Overview
At-a-Glance
Action Plan: Spain Action Plan 2020-2024
Action Plan Cycle: 2020
Status: Active
Institutions
Lead Institution: Directorate General of Evaluation and Administrative Reform (Ministry of Finance and Public Administration).
Support Institution(s): Other actors involved (Public) Secretary General of the Presidency; Technical General Secretaries of the Ministries; instrumental entities of the public sector of the autonomous region of Galicia. Other actors involved (Civil Society)
Policy Areas
Legislation & Regulation, SubnationalDescription
What is the problem/need that is desired to resolve with the commitment? To regulate the instruments for the management, evaluation of public policies, the supervision and improvement of quality in the public sector in the Autonomous Community of Galicia in development of Law 1/2015 of 1 April on the guarantee of the quality of public services and good administration.
Objectives of the commitment To determine in a single regulatory text the guidelines for carrying out quality evaluations of the public policies and public services; to adapt the regulation of the letters of services to what is established in Law 1/2015 of 1 April and to establish the bases for carrying out analysis studies of the demand and degree of satisfaction of the people using the public services. Brief description of the commitment Approval of a regulatory text for regulating certain instruments for the management, evaluation, supervision and improvement of quality in the public sector in the autonomous region of Galicia.
How does the commitment contribute to solve the problem or cover the need? This regulation will determine how to regularly evaluate public policies and civil servants in order to continuously improve them. In addition, it will establish the procedure to draft letters of services and carry out analysis studies of demand and the degree of satisfaction of the people using the public services.
Why is the commitment relevant with respect to the values of Open Government? It promotes, strengthens and improves the quality of participation in the public management, allowing the citizenship to participate in making public decisions with the objective of achieving better results and better democratic quality It delves deeper into transparency, open data and accountability of Public Administrations through carrying out actions aimed at its improvement and the evaluation of the results of the plans and programmes It contributes to building a system of public integrity, strengthening the ethical values and mechanisms to bolster the integrity of the public institutions and reinforce the trust of the citizenship It raises awareness among society and civil servants about the values of Open Government, contributing to the fulfilment of the Sustainable Development Goals of the 2030 Agenda in order to advance towards a just, peaceful and inclusive society
Additional information Activities of the commitment Start date End date Approval by the Interdepartmental Commission on Information and Evaluation of a Map of letters of services that will be approved each year 01/01/2022 31/03/2022 Determination by the Interdepartmental Commission on Information and Evaluation of the public services that each year will be the subject of carrying out analysis studies of demand and the degree of satisfaction of the people using the public services 01/01/2022 31/03/2022
Commitments
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Reform laws related to transparency and access to information
ES0044, 2020, Access to Information
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Establish transparency certification system for public and private institutions
ES0045, 2020, E-Government
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Improve central government's transparency website
ES0046, 2020, E-Government
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Incorporate EU direction on open public sector data
ES0047, 2020, Access to Information
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Increase publication of budget and public contracting information
ES0048, 2020, Anti-Corruption
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Open data related to training of civil servants
ES0049, 2020, Access to Information
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Improve access to information in Business Registry
ES0050, 2020, E-Government
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Promote citizen participation in public affairs
ES0051, 2020, Capacity Building
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Improve traceability of regulatory draft and approval processes
ES0052, 2020, Capacity Building
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Diagnose and strengthen public integrity systems
ES0053, 2020, Anti-Corruption
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Establish law regarding lobbying transparency
ES0054, 2020, Anti-Corruption
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Reform law regarding conflicts of interest
ES0055, 2020, Anti-Corruption
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Identify and encourage ethical uses of artificial intelligence within public sector
ES0056, 2020, Automated Decision-Making
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Establish legal whistleblower protections
ES0057, 2020, Anti-Corruption
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Provide open government training to public
ES0058, 2020, Capacity Building
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Prepare guide on open government
ES0059, 2020, Sustainable Development Goals
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Provide professional training and materials for women in rural communities
ES0060, 2020, Capacity Building
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Implement and evaluate open government training for civil servants
ES0061, 2020, Capacity Building
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Disseminate information and raise awareness of open government principles
ES0062, 2020, E-Government
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Promote research on open government principles
ES0065, 2020, Capacity Building
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Disseminate research on open government principles
ES0066, 2020, E-Government
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Observatory of Open Government
ES0067, 2020, E-Government
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Create Observatory of best open government practices in Spain
ES0068, 2020, E-Government
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Creation of a Committee of Patients and Users
ES0069, 2020, Health
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Incorporate patient associations in developing Clinical Practise Guides
ES0070, 2020, Health
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Incorporate patient associations in new working groups
ES0071, 2020, Health
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Increase participation of Roma People in health policy
ES0072, 2020, Health
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Prevent and manage health supply problems
ES0073, 2020, Health
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Publish data regarding adverse reactions to medications
ES0074, 2020, E-Government
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Publish open data for the Spanish Tourism Quality System
ES0075, 2020, Access to Information
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Extend access to digital infrastructure
ES0076, 2020, Infrastructure & Transport
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Promote integration of open geographic data
ES0077, 2020, Access to Information
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Publish significant data regarding housing sector
ES0078, 2020, E-Government
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Promote citizen participation in debating the Safe, Sustainable and Connected Mobility Strategy
ES0079, 2020, E-Government
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Create website for open climate data
ES0080, 2020, Access to Information
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Create Open Registry of Climate Information of Spain (RAICES)
ES0081, 2020, Access to Information
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Regulate citizen collaboration on meterology
ES0082, 2020, Environment and Climate
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Facilitate public participation in marine NATURA 2000 NETWORK
ES0083, 2020, Environment and Climate
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Open participation process regarding MeteoAlerta plan
ES0084, 2020, Environment and Climate
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Modify decree on State Council for the Natural Heritage and Biodiversity
ES0085, 2020, Environment and Climate
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Establish mechanisms to reconsider coastal governance
ES0086, 2020, Environment and Climate
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Increase public participation in coastal protection strategies
ES0087, 2020, Environment and Climate
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Increase access to and comprehension of legal knowledge
ES0088, 2020, E-Government
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Establish channels for citizens to propose research topics to Sociological Research Centre
ES0089, 2020, Public Participation
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Publish information related to financing and performance of science and innovation
ES0090, 2020, E-Government
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Publish information regarding Aneca accreditation process
ES0091, 2020, Education
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Promote participation of university community in regulatory design processes
ES0092, 2020, E-Government
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Publish mandate commitments to allow for social auditing
ES0093, 2020, E-Government
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Encourage citizen participation through online platform
ES0094, 2020, Capacity Building
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Create citizen Monitoring Space for anti-corruption strategy
ES0095, 2020, Anti-Corruption
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Publish open data to promote gender equality policies
ES0096, 2020, Access to Information
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Develop regulation for evaluating public service quality
ES0097, 2020, Legislation & Regulation
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Draft Institutional Integrity Framework Programme
ES0098, 2020, Anti-Corruption
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Develop and monitor ICSS platform for citizen feedback and information requests
ES0099, 2020, Access to Information
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Offer electronic administrative services and channels for citizen participation
ES0100, 2020, E-Government
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Improve transparency and accessiblity of open government website
ES0101, 2020, E-Government
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Implement open government training plan for civil servants
ES0102, 2020, Capacity Building
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Publish data on Open Data Website
ES0103, 2020, Access to Information
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Draft Strategic Transparency Plan
ES0104, 2020, Capacity Building
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Draft citizen participation law
ES0105, 2020, Legislation & Regulation
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Draft code of ethics for administration
ES0106, 2020, Anti-Corruption
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Improve public access to transparency and open data websites
ES0107, 2020, Access to Information
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Create catalogue of public information for transparency and open data websites
ES0108, 2020, Access to Information
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Strengthen institutional integrity of Murcia region
ES0109, 2020, Anti-Corruption
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Promote youth participation in designing public policies
ES0110, 2020, E-Government
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Preparation and implementation of a Valencian strategy of open data
ES0111, 2020, Access to Information
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Promote citizen participation in developing budgets
ES0112, 2020, E-Government
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Strengthen institutional integrity in Valencia
ES0113, 2020, Anti-Corruption
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Increase citizen participation in designing public services
ES0114, 2020, Public Participation
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Ensure greater accessibility in participating in public decisions
ES0115, 2020, E-Government
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Improve youth participation in Aragón
ES0116, 2020, Capacity Building
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Increase democratic innovation and participation through LAAAB Space
ES0117, 2020, E-Government
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Improve citizen participation in drafting public policies
ES0118, 2020, E-Government
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Develop transparency training course for civil servants
ES0119, 2020, Access to Information
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Centralize open data catalogues through website
ES0120, 2020, Access to Information
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Create Canary Islands Network of Open Government
ES0121, 2020, Subnational
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Publish and encourage use of open data
ES0122, 2020, Access to Information
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Encourage participation of children and teens in Navarra
ES0123, 2020, Capacity Building
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Streamline processing of right to information requests
ES0124, 2020, Access to Information
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Create citizen laboratories for improving public services
ES0125, 2020, E-Government
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Implement electronic processing of conflict of interest reporting
ES0126, 2020, Anti-Corruption
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Open participation channels for citizen evaluation of public services
ES0127, 2020, Capacity Building
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Analyze and simplify regulations on open government
ES0128, 2020, Regulatory Governance
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Training for civil servants on open government principles
ES0129, 2020, Capacity Building
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Draft and approve law on transparency
ES0130, 2020, Access to Information
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Draft and approve regulations regarding transparency and right to information
ES0131, 2020, Access to Information
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Design online platform for local citizen participation
ES0132, 2020, E-Government
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Design and implement public hearings for matters of general interest
ES0133, 2020, Public Participation
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Implement indicators to evaluate public policy
ES0134, 2020, E-Government
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Design tools to improve transparency website
ES0135, 2020, Capacity Building
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Ensure clear and transparent communication to citizens
ES0136, 2020, Capacity Building
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Create online catalogue of public information
ES0137, 2020, E-Government
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Draft and approve law on transparency and right to information
ES0138, 2020, Access to Information
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Publish all information related to drafting regulations
ES0139, 2020, E-Government
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Update design of transparency website
ES0140, 2020, E-Government
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Approve regulation related to transparency and open government
ES0141, 2020, Legislation & Regulation
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Training for civil servants on open government principles
ES0142, 2020, Capacity Building
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Raise awareness among civil society on participating in transparency efforts
ES0143, 2020, Subnational
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Promote commitment of youth in citizen participation
ES0144, 2020, Fiscal Openness
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Create plan to strengthen the Network of Local Entities in Transparency and Participation
ES0145, 2020, Anti-Corruption
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Creation of an Open Government Forum
ES0024, 2017, Public Participation
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Sectoral Commision on Open Government
ES0025, 2017, Capacity Building
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Local Authorities for Transparency and Citizen Participation
ES0026, 2017, Access to Information
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Open Government Initiatives Abroad
ES0027, 2017, Anti-Corruption
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Participatory Web Space on Open Government
ES0028, 2017, Capacity Building
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Observatory on Participation
ES0029, 2017, Capacity Building
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Participatory Budgeting
ES0030, 2017, E-Government
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Young People in Public Policies
ES0031, 2017, Capacity Building
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Transparency Portal and the Right of Access
ES0032, 2017, Access to Information
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Information Disclosure Program and Its Reuse
ES0033, 2017, Access to Information
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Citizen’S Folder
ES0034, 2017, E-Government
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ARCHIVE System
ES0035, 2017, Access to Information
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Regulations for the Transparency Law
ES0036, 2017, Access to Information
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Expand Economic-Financial Center
ES0037, 2017, Access to Information
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Coordination of the Cadastre and the Land Registry
ES0038, 2017, Capacity Building
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Information on Gender-Based Violence
ES0039, 2017, Gender
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Training of Public Employees
ES0040, 2017, Capacity Building
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Awareness-Raising and Training of Civil Society
ES0041, 2017, Capacity Building
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Education in Open Government
ES0042, 2017, Capacity Building
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Open Justice in Spain
ES0043, 2017, Access to Information
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Transparency Portal
ES0014, 2014, Access to Information
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Spanish Archives Portal, PARES
ES0015, 2014, E-Government
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Open Education Resources
ES0016, 2014, Education
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Accessibility of National Health System Microdata
ES0017, 2014, Access to Information
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Access to and Re-Use of Geographic Information
ES0018, 2014, Public Participation
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Programmes on Opening up Information and Its Re-Use in the Public Sector
ES0019, 2014, Access to Information
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Portal of the Administration of Justice
ES0020, 2014, Access to Information
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Greater Control and Transparency in Public Grants
ES0021, 2014, Civic Space
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Creation of the Spanish Council on Drug Dependence
ES0022, 2014, Health
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Increased Participation of Sector Stakeholders in Defining the Goals of the National Maritime Rescue Plans.
ES0023, 2014, Environment and Climate
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Law on Transparency, Access to Public Information and Good Governance
ES0001, 2012, Access to Information
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Transparency and Accountability in the Official Development Assistance
ES0002, 2012, Aid
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Law of Budgetary Stability and Financial Sustainability
ES0003, 2012, Fiscal Openness
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Law Reform Grants
ES0004, 2012, Civic Space
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E-Justice
ES0005, 2012, E-Government
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Promotion of Social Networks to Facilitate Citizen Participation
ES0006, 2012, E-Government
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Publication of Statistical Data on Crime
ES0007, 2012, E-Government
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Review and Regulatory Simplification
ES0008, 2012, Legislation & Regulation
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E-Health
ES0009, 2012, Health
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RED System
ES0010, 2012, E-Government
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Streamlining Environmental Assessment Procedures
ES0011, 2012, Anti-Corruption
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Streamlining Procedures for Business Creation
ES0012, 2012, E-Government
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Reduction of Administrative Burdens for Farmers and Ranchers
ES0013, 2012, Subnational