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Sri Lanka

Enhance the services of Government Information Center (GIC- 1919) for Inclusive, Transparent, accountable and Efficient Governance, using ICT as enabler (LK0005)



Action Plan: Not Attached

Action Plan Cycle: 2016

Status: Inactive


Lead Institution: Ministry of Telecommunication and Digital Infrastructure

Support Institution(s): Information and Telecommunication Agency of Sri Lanka (ICTA); Sarvodaya Fusion, Sri Lanka Telecom

Policy Areas

Capacity Building, Public Participation, Records Management

IRM Review

IRM Report: Sri Lanka Mid-Term Report 2016-2018

Starred: No

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information Technology

Potential Impact:

Implementation i



Bridging the information gap between citizens and government using ICT tools to make the Government more close and open to the citizens through innovative approaches including digital services has become prominent in the recent past across the world. There are many success stories under e-Government initiatives and the citizens’ readiness to access and use these services is very conducive for promoting Open Government Partnership across multiple geographic and demographic settings, and delivers many “quick wins” or “low-hanging fruits”. In addition to Government taking actions to open up its data and processes to the citizens, these ICT platforms could be productively used for bottom up approaches, i.e. the citizen’s feedback to the Government. The current ICT boost of Sri Lanka, especially the high penetration of connectivity, including internet, and the continually increasing ICT/digital literacy has opened new vistas for citizens’ engagement in the governance process. This is further enhanced with high availability of mobile devices and the emergence of various ICT tools/apps to make citizen’s life more convenient. The Government Information Service (GIC – 1919) of Sri Lanka, operates under the Information & Communication Technology Agency of Sri Lanka completes 10 years of service this year (2016). It is one prominent example of citizen – government – private sector engagement that showcases key characteristics of Open Government: inclusiveness, transparency, accountability and efficient governance. The trilingual call center facility and the associated institutional knowledge bases are key components which has made citizens’ life much convenient when they seek information on government services and related processes. GIC has been also recognized globally, including in the Global Summit for Information Society (WSIS). The OGP initiative is an opportunity for the Ministry of Telecommunication and Digital Infrastructure and ICTA to enhance it further with the assistance of the Civil Society Organizations, especially Sarvodaya Fusion. Issues to be Addressed: 1.Information on citizen’s services by the government does not reach citizens promptly 2.Lack of strategic approach and leadership to propagate existing GIC infrastructure build upon its achievements during the past 10 years. Main Objective: 1.Increase citizens’ awareness of citizen services through the GIC–Call centre + website + SMS alerts system etc.2.Effectively and efficient use of ICT to provide government information as a part of RTI commitments

IRM Midterm Status Summary

For commitment details, see the full report: English | Sinhala | Tamil

Sri Lanka's Commitments

  1. Integrity officers to decrease bribery and corruption

    LK0024, 2019, Capacity Building

  2. Asset declaration system

    LK0025, 2019, Asset Disclosure

  3. Increase use of RTI

    LK0026, 2019, E-Government

  4. citizen participation in health

    LK0027, 2019, E-Government

  5. Campaign against youth drug use

    LK0028, 2019, Education

  6. open data

    LK0029, 2019, E-Government

  7. Agriculture support policy

    LK0030, 2019, Capacity Building

  8. Participation for persons with disabilities

    LK0031, 2019, Land & Spatial Planning

  9. Disability rights bill

    LK0032, 2019, Legislation & Regulation

  10. Disaster management planning

    LK0033, 2019, Capacity Building

  11. nationak environmental policy

    LK0034, 2019, Environment and Climate

  12. CEDAW implementation

    LK0035, 2019, Capacity Building

  13. local service delivery

    LK0036, 2019, E-Government

  14. feedback on public bus

    LK0037, 2019, E-Government

  15. implementing UN convention on the rights of the child in a participatory manner

    LK0038, 2019, Legislation & Regulation

  16. Improving public access to preventive and curative strategies to combat Chronic Kidney Disease

    LK0001, 2016, Health

  17. Transparent Policy to Provide Safe and Affordable Medicines for All

    LK0002, 2016, Capacity Building

  18. National Health Performance

    LK0003, 2016, Capacity Building

  19. Ensuring transparency and impartiality in teacher recruitment policy and process in Sri Lanka

    LK0004, 2016, Capacity Building

  20. Enhance the services of Government Information Center (GIC- 1919) for Inclusive, Transparent, accountable and Efficient Governance, using ICT as enabler

    LK0005, 2016, Capacity Building

  21. Promote the Open Data Concept and delivering the benefits to Citizens through ICT

    LK0006, 2016, Capacity Building

  22. National Environmental Act (NEA) Amendments

    LK0007, 2016, Capacity Building

  23. Coast Conservation

    LK0008, 2016, Capacity Building

  24. Flora and Fauna Protection

    LK0009, 2016, Capacity Building

  25. Transparent and Accountable Procurement System for Local Authorities in Sri Lanka

    LK0010, 2016, Capacity Building

  26. Local Authority Procurement System Implementation

    LK0011, 2016, Legislation & Regulation

  27. Annual Work Plan of the Ministry of Women and Child Affairs to include a transparent and accountable process to implement selected Convention on Elimination of all forms of Discrimination Against Women (CEDAW) Concluding Observations.

    LK0012, 2016, Gender

  28. CEDAW Implementation – Accountability

    LK0013, 2016, Gender

  29. CEDAW – Inclusion

    LK0014, 2016, Gender

  30. Strengthening Women Participation in the political decision making process at the local level

    LK0015, 2016, Capacity Building

  31. Strengthen the anti-corruption framework to increase constructive public participation

    LK0016, 2016, Anti-Corruption Institutions

  32. Implement UNCAC

    LK0017, 2016, Anti-Corruption Institutions

  33. Coordination among Anti-Corruption Agencies

    LK0018, 2016, Anti-Corruption Institutions

  34. Corruption and Money Laundering

    LK0019, 2016, Anti-Corruption Institutions

  35. Campaign Finance

    LK0020, 2016, Anti-Corruption Institutions

  36. Disseminate Asset Declaration

    LK0021, 2016, Anti-Corruption Institutions

  37. Starred commitment The enactment and implementation of the RTI Act

    LK0022, 2016, Anti-Corruption Institutions

  38. Proactive Disclosure

    LK0023, 2016, Legislation & Regulation