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Sri Lanka

Feedback on Public Bus (LK0037)



Action Plan: Sri Lanka Action Plan 2019-2021

Action Plan Cycle: 2019

Status: Active


Lead Institution: Ministry in charge of Transport

Support Institution(s): National Transport Commission, Road Passenger Authority, Western Provincial Council. Passenger societies /bus owners association

Policy Areas

E-Government, Infrastructure & Transport, Public Participation, Public Service Delivery, Social Accountability

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


Improve public bus transport based on passenger needs and feedback
1st March 2019 – 31st August 2021
Lead implementing agency/actor Ministry in charge of Transport
Commitment description
What is the public problem that the commitment will address? Public transport is dominated by bus transport with current shares at around 45 per cent of the passenger km. Over many years, citizens have experienced very little in terms of improvement in their daily commute. They face difficulties in day today travelling due to poor quality of transport facilities; inadequate transport facilities; lack of engagement and coordination between passengers and transport authorities. The National Transport Commission has guidelines on Bus Passenger’s Rights but many of these are not properly adhered to by the service providers.

The bus transport is supplied by 6,000 state owned buses operated by the SLTB and a further 20,000 private buses mostly owned by individual entrepreneurs regulated by provincial and national transport authorities.
What is the commitment? The commitment is about improving the quality and reliability of bus transport based on feedback from citizens on their concerns and opinions.
How will the commitment contribute to solve the public problem? The bus transport is supplied by 6,000 state owned buses operated by the government and a further 20,000 private buses mostly owned by individual entrepreneurs regulated by provincial and national transport authorities. Passenger societies will be established in Colombo and Gampaha Districts. A comprehensive survey will be conducted to collect basic information of passenger needs through these passenger societies. A transport related database will be developed and maintained with the participation of all stakeholders.
Why is this commitment relevant to OGP values? This commitment enhances public participation as a mechanism is provided for citizens to voice their concerns and opinions and have their grievances addressed. It promotes technology and innovation for openness and accountability through website for information gathering and communication.
Additional information This commitment will facilitate the programmes of the National Transport Commission.
Milestone Activity with a verifiable deliverable Start Date: End Date:
1. Surveys will be conducted by the National Transport Commission to collect information for route designing. July 2019 September 2019
2. A transport related information database will be created and access will be provided through transport ministry’s website October 2019 December 2019
3. A coordinating mechanism will be developed by the National Transport Commission to obtain feedback regarding the transport service from passengers and a grievance handling mechanism will be set up. January 2020 2020 onwards


  1. Integrity Officers to Decrease Bribery and Corruption

    LK0024, 2019, Capacity Building

  2. Asset Declaration System

    LK0025, 2019, Anti-Corruption

  3. Increase Use of RTI

    LK0026, 2019, Access to Information

  4. Citizen Participation in Health

    LK0027, 2019, E-Government

  5. Campaign Against Youth Drug Use

    LK0028, 2019, Education

  6. Open Data

    LK0029, 2019, Access to Information

  7. Agriculture Support Policy

    LK0030, 2019, Capacity Building

  8. Participation for Persons with Disabilities

    LK0031, 2019, Land Rights & Spatial Planning

  9. Disability Rights Bill

    LK0032, 2019, Legislation & Regulation

  10. Disaster Management Planning

    LK0033, 2019, Capacity Building

  11. National Environmental Policy

    LK0034, 2019, Environment and Climate

  12. CEDAW Implementation

    LK0035, 2019, Anti-Corruption

  13. Local Service Delivery

    LK0036, 2019, E-Government

  14. Feedback on Public Bus

    LK0037, 2019, E-Government

  15. Implementing UN Convention on the Rights of the Child in a Participatory Manner

    LK0038, 2019, Legislation & Regulation

  16. Improving Public Access to Preventive and Curative Strategies to Combat Chronic Kidney Disease

    LK0001, 2016, Health

  17. Transparent Policy to Provide Safe and Affordable Medicines for All

    LK0002, 2016, Capacity Building

  18. National Health Performance

    LK0003, 2016, Capacity Building

  19. Ensuring Transparency and Impartiality in Teacher Recruitment Policy and Process in Sri Lanka

    LK0004, 2016, Access to Information

  20. Enhance the Services of Government Information Center (GIC- 1919) for Inclusive, Transparent, Accountable and Efficient Governance, Using ICT As Enabler

    LK0005, 2016, Capacity Building

  21. Promote the Open Data Concept and Delivering the Benefits to Citizens Through ICT

    LK0006, 2016, Access to Information

  22. National Environmental Act (NEA) Amendments

    LK0007, 2016, Anti-Corruption

  23. Coast Conservation

    LK0008, 2016, Capacity Building

  24. Flora and Fauna Protection

    LK0009, 2016, Capacity Building

  25. Transparent and Accountable Procurement System for Local Authorities in Sri Lanka

    LK0010, 2016, Anti-Corruption

  26. Local Authority Procurement System Implementation

    LK0011, 2016, Anti-Corruption

  27. Annual Work Plan of the Ministry of Women and Child Affairs to Include a Transparent and Accountable Process to Implement Selected Convention on Elimination of All Forms of Discrimination Against Women (CEDAW) Concluding Observations.

    LK0012, 2016, Gender

  28. CEDAW Implementation – Accountability

    LK0013, 2016, Gender

  29. CEDAW – Inclusion

    LK0014, 2016, Gender

  30. Strengthening Women Participation in the Political Decision Making Process at the Local Level

    LK0015, 2016, Anti-Corruption

  31. Strengthen the Anti-Corruption Framework to Increase Constructive Public Participation

    LK0016, 2016, Anti-Corruption

  32. Implement UNCAC

    LK0017, 2016, Anti-Corruption

  33. Coordination Among Anti-Corruption Agencies

    LK0018, 2016, Anti-Corruption

  34. Corruption and Money Laundering

    LK0019, 2016, Anti-Corruption

  35. Campaign Finance

    LK0020, 2016, Anti-Corruption

  36. Disseminate Asset Declaration

    LK0021, 2016, Anti-Corruption

  37. Starred commitment The Enactment and Implementation of the RTI Act

    LK0022, 2016, Access to Information

  38. Proactive Disclosure

    LK0023, 2016, Access to Information

Open Government Partnership