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Tanzania

Complaints Register (TZ0011)

Overview

At-a-Glance

Action Plan: Not Attached

Action Plan Cycle: 2012

Status: Inactive

Institutions

Lead Institution: MoEVT, MoHSW and MoW

Support Institution(s): NA

Policy Areas

E-Government

IRM Review

IRM Report: Tanzania IRM Progress Report 2012-2013

Starred: No

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Public Accountability , Technology

Potential Impact:

Implementation i

Completion:

Description

Review existing complaints register to ensure that complaints received are attended and feedback on action taken is adequately documented and posted to the prioritized sectors’ website quarterly.


Commitments

  1. Starred commitment To Enact a Freedom of Information Act by December 2014.

    TZ0026, 2014, Access to Information

  2. To Establish an Open Data System by December 2016.

    TZ0027, 2014, Access to Information

  3. To Make Budget Data (Eight Key Budget Reports), Audit Committee Reports and Tax Exemptions Publicly Available by December 2014.

    TZ0028, 2014, Access to Information

  4. Make Land Use Plan, Ownership and Demarcated Areas for Large Scale Land Deals Accessible Online for Public Use by June 2016.

    TZ0029, 2014, Land & Spatial Planning

  5. Tanzania to Fulfill Its EITI Commitments by June 2016

    TZ0030, 2014, Anti-Corruption

  6. Dashboard of OGP Progress

    TZ0001, 2012,

  7. Water Data and Mapping

    TZ0002, 2012, Water and Sanitation

  8. Citizens’ Website

    TZ0003, 2012, E-Government

  9. National Audit Office Website

    TZ0004, 2012, Access to Information

  10. Client Service Charters

    TZ0005, 2012, E-Government

  11. Participation by Email and Mobile Phones

    TZ0006, 2012, E-Government

  12. Reporting on Medical Supply Orders

    TZ0007, 2012, E-Government

  13. Starred commitment Access to Health, Education, and Water Data

    TZ0008, 2012, Access to Information

  14. Government Websites

    TZ0009, 2012, Access to Information

  15. Open Forum on OGP Commitments

    TZ0010, 2012, E-Government

  16. Complaints Register

    TZ0011, 2012, E-Government

  17. Starred commitment Citizens’ “How Do I?” Website

    TZ0012, 2012, Public Service Delivery

  18. Local Government Service Boards and Committees

    TZ0013, 2012, E-Government

  19. Citizens' Budget Document

    TZ0014, 2012, E-Government

  20. Contact Point for OGP Communication

    TZ0015, 2012, E-Government

  21. Global Practice on Data Disclosure

    TZ0016, 2012, Access to Information

  22. Donor Funding

    TZ0017, 2012, Aid

  23. Open Government Innovation by Local Entrepreneurs

    TZ0018, 2012, Capacity Building

  24. Disclosure of Public Officials’ Assets

    TZ0019, 2012, Anti-Corruption

  25. Allocation of Grants to Local Governments

    TZ0020, 2012, E-Government

  26. Budget Execution Reports

    TZ0021, 2012, Access to Information

  27. Local Government Transparency

    TZ0022, 2012, E-Government

  28. Reports on Tax Exemptions

    TZ0023, 2012, Access to Information

  29. Best Practices for Freedom of Information Laws

    TZ0024, 2012, Access to Information

  30. Parastatal Organisations

    TZ0025, 2012, E-Government

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