Development of an e-portal for online applications and citizen requests (BATNK0001)

Commitment ID

BATNK0001

Commitment Title

Development of an e-portal for online applications and citizen requests

Problem

The current process for business registration and scholarship applications in the municipality is outdated and inefficient, requiring citizens to visit municipal offices in person. This creates unnecessary bureaucratic delays and limits accessibility, particularly for young people and entrepreneurs. The lack of an online platform for these services reduces transparency, increases the potential for errors, and prevents citizens from easily tracking the status of their applications, leading to frustration and decreased civic engagement. This commitment aims to address these challenges by digitizing key municipal services, improving efficiency, accessibility, and transparency.

Status quo

Currently, business registration and scholarship applications within the municipality are conducted manually and require in-person visits to municipal offices. Citizens are required to submit paper forms, which often leads to delays, inefficiencies, and lack of transparency in processing. The existing system lacks a centralized platform for tracking the status of applications, and there is no option for submitting or processing applications online. This creates barriers to access, especially for young people, entrepreneurs, and those with limited mobility or time, resulting in reduced citizen engagement and a cumbersome experience for both citizens and municipal staff.

Action

The commitment involves the development and implementation of an e-portal that will allow citizens to submit online applications for business registration and municipal scholarships. The portal will feature a user-friendly interface that streamlines the application process, enabling citizens to complete necessary forms and track their status online, without the need for in-person visits. The expected results include increased efficiency, reduced paperwork, and improved accessibility to municipal services. The overall objective is to enhance transparency, reduce bureaucratic delays, and improve citizen engagement by providing a modern, digital solution for business registrations and scholarship applications. This commitment will contribute to the municipality’s goal of digital transformation, making services more accessible, efficient, and transparent.

How will the commitment contribute to solving the public problem described above?

By creating an e-portal and implementation of this commitment will transform municipal services into a more modern, transparent, and citizen-centered system, leading to better service delivery and a more engaged community.

What long-term goal as identified in your Open Government Strategy does this commitment relate to?

This commitment relates to the long-term goal of improving digital governance and enhancing public participation.This commitment aligns with the strategic vision of fostering open, accountable, and participatory governance by leveraging technology to bridge the gap between citizens and the municipality. It also supports the municipality's broader goal of promoting innovation, accessibility, and public trust through digital transformation.

Primary Policy Area

Digital Governance

Primary Sector

Private Sector, Public Services (general)

What OGP value is this commitment relevant to?