To Conduct a Pilot Project for the Development and Introduction of a “Easier Life for Citizens” Index (TT0003)
Action Plan: Not Attached
Action Plan Cycle: 2014
Lead Institution: Ministry of Public Administration
Support Institution(s): Ministry of Planning & Sustainable Development, Civil Society Board
Policy AreasPublic Service Delivery
To develop a rigourous tool to assess the quality of public services delivered to citizens that can be measured, tracked and compared across Latin American and Caribbean countries.
IRM End of Term Status Summary
1.3 To Conduct a Pilot Project for the Development and Introduction of an “Easier Life for Citizens” Index
Commitment Text: To develop a rigourous tool to assess the quality of public services delivered to citizens that can be measured, tracked and compared across Latin American and Caribbean countries.
Responsible Institution: Ministry of Public Administration and Communications
Supporting Institution(s): Ministry of Planning and Development; Civil Society Board (CSB)
Start Date: September 2014 ............. End Date: June 2016
Editorial note: During the graphic design process, the relevance to OGP values for this commitment was incorrectly marked as access to information and public accountability in the midterm report. An erratum will be published in the progress report.
This commitment aims to use a citizen-feedback pilot project to give the government feedback on the delivery of previously limited public goods and services. The commitment was developed because the government noticed it lacked a rigorous measurement tool to assess the quality of public services delivered to citizens.
At the midterm mark, the government had shared TTDS criteria with the Inter-American Development Bank (IDB), it had also joined the IDB Advisory Group and the methodology was being finalised. Correspondence about data collection was sent to the various ministries that will administer the survey. However, until the survey has been completed, results cannot be disseminated. Officials stated that, due to a change in government and realignment of ministerial portfolios, the new pilot project end date would be after July 2016. For further information, please see the midterm IRM report.[Note 9: Open Government Partnership, Independent Reporting Mechanism: Trinidad and Tobago progress report 2014-2015, http://www.opengovpartnership.org/wp-content/uploads/2001/01/TrinidadTobago_14-15_Final_0.pdf. ]
End of term: Limited
The government reported that the pilot survey was complete and a report was delivered to the government. The IRM researcher could not verify the survey’s completion or the findings, as the results were not disseminated. Government officials stated that the report was an internal document. Interviewed civil society stakeholders were not aware of the pilot study and therefore had no input. The IRM researcher also requested documentation on the pilot study to contact nongovernment stakeholders involved, but this too was not provided.
The government provided no further evidence about the survey, its findings, or the dissemination of results from the midterm report. Therefore, the IRM researcher could not establish any further progress from that of the midterm report. For this reason, the progress was coded limited.
Did it open government?
Civic participation: Marginal
The commitment seeks to collect feedback from citizens on the quality of public services. However, it did not indicate what the next steps should be and how the survey data will be used in future policy development and planning.
This commitment has a potential to positively influence government outreach to citizens and incorporates feedback to improve public service delivery. However, the commitment as implemented has marginally enabled or improved opportunities for citizens to participate. As far as the IRM researcher could verify, the pilot project data has not been disseminated, and the feedback practice has not been institutionalised.
At the time of the writing of this report, the government did not conduct consultations to develop the next action plan. This commitment is a useful step in collecting and disseminating data about citizen feedback on public service delivery and offerings. However, this commitment should be merged with activities in commitment 1.1, which includes the certification of public agencies using the TTDS certification.
To complete the implementation of this commitment, the government should publish and disseminate the findings of the pilot surveys.
To Certify Public Agencies’ Service Quality
TT0001, 2014, Capacity Building
To Develop Human Resources Management Capacity in the Public Service
TT0002, 2014, Capacity Building
To Conduct a Pilot Project for the Development and Introduction of a “Easier Life for Citizens” Index
TT0003, 2014, Public Service Delivery
To Develop Interactive Media on Government Business Processes and Programs to Better Access Government Services
TT0004, 2014, Public Service Delivery
To Establish a Contact Centre to Address the Needs of National Scholars (Local and International) of Trinidad and Tobago
TT0005, 2014, Education
To Adopt a Policy on Data Standards and Classification Frameworks
TT0006, 2014, Open Data
To Increase the Number of Publicly Accessible Government Datasets in Open Formats
TT0007, 2014, Open Data
To Conduct a Diagnostic Review of Public Information Needs
TT0008, 2014, Open Data
To Create an Easily Accessible Open Government Portal , with a Platform/Repository for Open Data, as Well as an Interface to Allow for Feedback from the Public
TT0009, 2014, Open Data
To Create a Civil Society Board
TT0010, 2014, Public Participation
To Audit the Accounts of the Ministry of Energy and Energy Affairs to International Standards
TT0011, 2014, Audits and Controls
To Make Publicly Available the Cadastre of Licenses and Contracts for the Exploration and Production of Oil and Gas in Trinidad and Tobago
TT0012, 2014, E-Government
To Include the Mineral Sector (Starting with National Quarries Company Ltd) in the TTEITI Reporting Mechanism
TT0013, 2014, E-Government