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Trinidad and Tobago

To develop interactive media on Government business processes and programs to better access Government services (TT0004)

Overview

At-a-Glance

Action Plan: Not Attached

Action Plan Cycle: 2014

Status: Inactive

Institutions

Lead Institution: Ministry of Public Administration

Support Institution(s): Pilot agencies under the Diamond Standard, Government Information Services Limited, Ministry of Communication, Ministry of Science and Technology, Entrepreneurs and volunteers, Trinidad and Tobago Coalition of Service Industries (film agencies)

Policy Areas

Public Service Delivery

IRM Review

IRM Report: Trinidad and Tobago End-of-Term Report 2014-2016

Starred: No

Early Results: Marginal Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information Technology

Potential Impact:

Implementation i

Completion:

Description

To develop interactive media on Government business processes and programs in order to better inform the public of the services available, requirements and process to access them. A total of 50 Public Services Agencies will participate in this exercise particularly those that citizens do business with on a regular basis such as Passport services, Licensing services, Registration of births and deaths, to name just a few.

IRM End of Term Status Summary

1.4 Development of a Government Interactive Media Platform

Commitment Text: To develop interactive media on Government business processes and programs in order to better inform the public of the services available, requirements and process to access them. A total of 50 Public Services Agencies will participate in this exercise particularly those that citizens do business with on a regular basis such as Passport services, Licensing services, Registration of births and deaths, to name just a few.

Responsible Institution: Ministry of Public Administration and Communications (MPAC)

Supporting Institutions: Pilot agencies under the Trinidad and Tobago Diamond Standard (TTDS); Government Information Services Limited; Ministry of Communication; Ministry of Science and Technology; entrepreneurs and volunteers; Trinidad and Tobago Coalition of Services Industries (film agencies)

Start Date: September 2014                                                              .............  End Date: July 2015


Of the 13 project ideas, 6 projects are in progress (in bold), 2 are completed (in blue), and 6 have been terminated due to challenges in establishing a team, garnering necessary approvals, legal restrictions on information, and funding constraints.  

A number of project highlights are summarised below:

       Stores Management System to automate stores management at the National Archives: The system includes an open source solution, creation of customer workflows, security, and testing. It will be transferred to the National Archives by the end of September 2016.

       Scholar Indebtedness Calculator to help scholars estimate of repayment balances, including obligatory service: A prototype was developed, tested, and modified. It will be transferred to the Scholarship and Advanced Training Division of the Ministry of Education by September 2016.

       E-ticketing system for the Water Taxi Service that allows clients to purchase tickets online, with optional mobile boarding pass and smart card system: Progress on this project included interviewing staff and mapping processes. The project is on hold due to lack of funding. Funding options are being explored, with a decision to be made by the end of September 2016.

       Website upgrade of the South-West Regional Health Authority (SWRHA) allowing patients to access information about hospital services: The feature was presented and approved, and user experience research was completed. The website will be developed and transferred to the SWRHA by September 2016.

       Website upgrade and online student registration at Tobago Information Technology Limited (TITL): The initial plan was approved, along with a proposal for a website redesign. Also, an online registration module was completed. TITL will provide content for the website, which will be developed by October 2016 and transferred to TITL by November 2016.

The deadline for the highlighted projects is after the action plan completion date. Given the level of activity invested in this commitment as reported by public officials, the commitment has been coded as limited.

Did it open government?

Access to information: Marginal

In Trinidad and Tobago, the public often lack sufficient and timely information regarding their rights and the requirements to access public services. This commitment aims to make government agencies and practises more open and responsive to citizens’ needs. Fourteen of 50 public service agencies signed up to participate in this commitment, a significantly lower-than-anticipated number. However, public officials state that this commitment has also resulted in internal cultural shifts featuring more open interactions with citizens. This commitment seeks first to increase the public’s access to government information, and second to provide an interactive media platform for citizens. As noted in the end of term section, the participating agencies need to first introduce the institutional framework to then increase the public’s access to information. As implemented, the commitment focused on laying out the institutional groundwork for access to information via the interactive media platform. This was a marginal step toward improving the quality of disclosed government information.

Carried forward?

At the writing of this report, the government did not conduct any consultations to develop the next action plan. This commitment should be included in that plan, but it should contain an open data component to facilitate citizens’ ability to access services-related data, as well as survey results.

To complete this commitment, government should make the interactive media initiative public. The IRM researcher notes that there are commitments to implement Diamond Buzz projects within the next month, following the end of the first action-plan cycle.


Trinidad and Tobago's Commitments

  1. To certify public agencies’ service quality

    TT0001, 2014, Capacity Building

  2. To develop Human Resources Management capacity in the public service

    TT0002, 2014, Capacity Building

  3. To conduct a Pilot project for the development and introduction of a “Easier Life for Citizens” Index

    TT0003, 2014, Public Service Delivery

  4. To develop interactive media on Government business processes and programs to better access Government services

    TT0004, 2014, Public Service Delivery

  5. To establish a Contact Centre to address the needs of national scholars (local and international) of Trinidad and Tobago

    TT0005, 2014, Education

  6. To adopt a policy on data standards and classification frameworks

    TT0006, 2014, Open Data

  7. To increase the number of publicly accessible Government datasets in open formats

    TT0007, 2014, Open Data

  8. To conduct a diagnostic review of public information needs

    TT0008, 2014, Open Data

  9. To create an easily accessible open Government portal , with a platform/repository for open data, as well as an interface to allow for feedback from the public

    TT0009, 2014, Open Data

  10. To create a Civil Society Board

    TT0010, 2014, Public Participation

  11. To audit the Accounts of the Ministry of Energy and Energy Affairs to International Standards

    TT0011, 2014, Audits and Controls

  12. To make publicly available the cadastre of licenses and contracts for the exploration and production of oil and gas in Trinidad and Tobago

    TT0012, 2014, E-Government

  13. To include the mineral sector (starting with National Quarries Company Ltd) in the TTEITI Reporting Mechanism

    TT0013, 2014, E-Government