To Develop Interactive Media on Government Business Processes and Programs to Better Access Government Services (TT0004)
Action Plan: Not Attached
Action Plan Cycle: 2014
Lead Institution: Ministry of Public Administration
Support Institution(s): Pilot agencies under the Diamond Standard, Government Information Services Limited, Ministry of Communication, Ministry of Science and Technology, Entrepreneurs and volunteers, Trinidad and Tobago Coalition of Service Industries (film agencies)
Policy AreasPublic Service Delivery
To develop interactive media on Government business processes and programs in order to better inform the public of the services available, requirements and process to access them. A total of 50 Public Services Agencies will participate in this exercise particularly those that citizens do business with on a regular basis such as Passport services, Licensing services, Registration of births and deaths, to name just a few.
IRM End of Term Status Summary
1.4 Development of a Government Interactive Media Platform
Commitment Text: To develop interactive media on Government business processes and programs in order to better inform the public of the services available, requirements and process to access them. A total of 50 Public Services Agencies will participate in this exercise particularly those that citizens do business with on a regular basis such as Passport services, Licensing services, Registration of births and deaths, to name just a few.
Responsible Institution: Ministry of Public Administration and Communications (MPAC)
Supporting Institutions: Pilot agencies under the Trinidad and Tobago Diamond Standard (TTDS); Government Information Services Limited; Ministry of Communication; Ministry of Science and Technology; entrepreneurs and volunteers; Trinidad and Tobago Coalition of Services Industries (film agencies)
Start Date: September 2014 ............. End Date: July 2015
Of the 13 project ideas, 6 projects are in progress (in bold), 2 are completed (in blue), and 6 have been terminated due to challenges in establishing a team, garnering necessary approvals, legal restrictions on information, and funding constraints.
A number of project highlights are summarised below:
• Stores Management System to automate stores management at the National Archives: The system includes an open source solution, creation of customer workflows, security, and testing. It will be transferred to the National Archives by the end of September 2016.
• Scholar Indebtedness Calculator to help scholars estimate of repayment balances, including obligatory service: A prototype was developed, tested, and modified. It will be transferred to the Scholarship and Advanced Training Division of the Ministry of Education by September 2016.
• E-ticketing system for the Water Taxi Service that allows clients to purchase tickets online, with optional mobile boarding pass and smart card system: Progress on this project included interviewing staff and mapping processes. The project is on hold due to lack of funding. Funding options are being explored, with a decision to be made by the end of September 2016.
• Website upgrade of the South-West Regional Health Authority (SWRHA) allowing patients to access information about hospital services: The feature was presented and approved, and user experience research was completed. The website will be developed and transferred to the SWRHA by September 2016.
• Website upgrade and online student registration at Tobago Information Technology Limited (TITL): The initial plan was approved, along with a proposal for a website redesign. Also, an online registration module was completed. TITL will provide content for the website, which will be developed by October 2016 and transferred to TITL by November 2016.
The deadline for the highlighted projects is after the action plan completion date. Given the level of activity invested in this commitment as reported by public officials, the commitment has been coded as limited.
Did it open government?
Access to information: Marginal
In Trinidad and Tobago, the public often lack sufficient and timely information regarding their rights and the requirements to access public services. This commitment aims to make government agencies and practises more open and responsive to citizens’ needs. Fourteen of 50 public service agencies signed up to participate in this commitment, a significantly lower-than-anticipated number. However, public officials state that this commitment has also resulted in internal cultural shifts featuring more open interactions with citizens. This commitment seeks first to increase the public’s access to government information, and second to provide an interactive media platform for citizens. As noted in the end of term section, the participating agencies need to first introduce the institutional framework to then increase the public’s access to information. As implemented, the commitment focused on laying out the institutional groundwork for access to information via the interactive media platform. This was a marginal step toward improving the quality of disclosed government information.
At the writing of this report, the government did not conduct any consultations to develop the next action plan. This commitment should be included in that plan, but it should contain an open data component to facilitate citizens’ ability to access services-related data, as well as survey results.
To complete this commitment, government should make the interactive media initiative public. The IRM researcher notes that there are commitments to implement Diamond Buzz projects within the next month, following the end of the first action-plan cycle.
To Certify Public Agencies’ Service Quality
TT0001, 2014, Capacity Building
To Develop Human Resources Management Capacity in the Public Service
TT0002, 2014, Capacity Building
To Conduct a Pilot Project for the Development and Introduction of a “Easier Life for Citizens” Index
TT0003, 2014, Public Service Delivery
To Develop Interactive Media on Government Business Processes and Programs to Better Access Government Services
TT0004, 2014, Public Service Delivery
To Establish a Contact Centre to Address the Needs of National Scholars (Local and International) of Trinidad and Tobago
TT0005, 2014, Education
To Adopt a Policy on Data Standards and Classification Frameworks
TT0006, 2014, Open Data
To Increase the Number of Publicly Accessible Government Datasets in Open Formats
TT0007, 2014, Open Data
To Conduct a Diagnostic Review of Public Information Needs
TT0008, 2014, Open Data
To Create an Easily Accessible Open Government Portal , with a Platform/Repository for Open Data, as Well as an Interface to Allow for Feedback from the Public
TT0009, 2014, Open Data
To Create a Civil Society Board
TT0010, 2014, Public Participation
To Audit the Accounts of the Ministry of Energy and Energy Affairs to International Standards
TT0011, 2014, Audits and Controls
To Make Publicly Available the Cadastre of Licenses and Contracts for the Exploration and Production of Oil and Gas in Trinidad and Tobago
TT0012, 2014, E-Government
To Include the Mineral Sector (Starting with National Quarries Company Ltd) in the TTEITI Reporting Mechanism
TT0013, 2014, E-Government