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United States

Deliver Government Services More Effectively Through Information Technology (US0051)



Action Plan: United States Second Action Plan 2013-2015

Action Plan Cycle: 2013

Status: Inactive


Lead Institution: Office of Management and Budget (OMB), General Services Administration (GSA)

Support Institution(s): NA

Policy Areas

E-Government, Public Participation

IRM Review

IRM Report: United States End-of-Term Report 2013-2015, United States Progress Report 2013-2015

Starred: No

Early Results: Major Major

Design i

Verifiable: Yes

Relevant to OGP Values: Civic Participation , Technology

Potential Impact:

Implementation i



Expand digital service delivery expertise in government. Throughout 2015, the Administration will continue recruiting top digital talent from the private and public sectors to expand services across the government. These individuals — who have expertise in technology, procurement, human resources, and financing — will serve as digital professionals in a number of capacities in the Federal government, including the new U.S. Digital Service and 18F digital delivery team within the U.S. General Services Administration, as well as within multiple Federal agencies. These teams will take best practices from the public and private sectors and scale them across agencies with a focus on the customer experience.
- Build digital services in the open. The Administration will expand its efforts to build digital services in the open. This includes using open and transparent processes intended to better understand user needs, testing pilot digital projects, and designing and developing digital services at scale. In addition, building on the recently published Digital Services Playbook, the Administration will continue to openly publish best practices on collaborative websites that enable the public to suggest improvements. Building digital services in the open will allow for collaboration with the public on improvements and enable reuse by entrepreneurs, nonprofits, other governments, and the public.
- Adopt an open source software policy. Using and contributing back to open source software can fuel innovation, lower costs, and benefit the public. No later than December 31, 2015, the Administration will work through the Federal agencies to develop an open source software policy that, together with the Digital Services Playbook, will support improved access to custom software code developed for the Federal government.


Open Government Partnership