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Uruguay

Integrated Management System Municipal Claims (UY0058)

Overview

At-a-Glance

Action Plan: Uruguay Action Plan 2014-2016, Uruguay, Second Action Plan, 2014-2016

Action Plan Cycle: 2014

Status: Inactive

Institutions

Lead Institution: Municipio de Maldonado

Support Institution(s): NA

Policy Areas

E-Government, Subnational

IRM Review

IRM Report: Uruguay End-of-Term Report 2014-2016

Starred: Yes Starred

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information Public Accountability , Technology

Potential Impact:

Implementation i

Completion:

Description

Crear e implementar un Sistema Integrado de Gestión de Reclamos Municipales que permita a vecinos y vecinas realizar sus reclamos y/o denuncias mediante la Web o a través de Terminales de Autogestión localizados en diferentes puntos de la ciudad, que simplifique los trámites de reclamo a los habitantes de Maldonado.Página 49 de 52
Metas:
 Incorporación del canal móvil (Smartphone) para la gestión de reclamos municipales en el Municipio de Maldonado.Diciembre 2014
 Instalación de una terminal de auto consulta en la ciudad de Maldonado para la gestión de reclamos municipales por parte de los ciudadanos. Diciembre 2015

IRM End of Term Status Summary

Compromiso 8.2 Sistema Integrado de Gestión de Reclamos Municipales ✪

Texto del compromiso:

Crear e implementar un Sistema Integrado de Gestión de Reclamos Municipales que permita a vecinos y vecinas realizar sus reclamos y/o denuncias mediante la web o a través de Terminales de Autogestión localizados en diferentes puntos de la ciudad, que simplifique los trámites de reclamo a los habitantes de Maldonado.

Institución responsable: Municipio de Maldonado.

Instituciones de apoyo: Ninguna  especificada.

Fecha de inicio: Ninguna especificada.          Fecha de cierre: Diciembre del 2015.

Nota editorial: Para más detalle sobre el texto del compromiso visite: http://goo.gl/KHq9Kl

Objetivo del compromiso

En el año 2011, el Municipio de Maldonado creó un sistema de reclamos que permite a los vecinos realizar sus reclamos municipales a través de internet y desde terminales de autogestión situados en los centros comunales. Este compromiso se proponía dos metas adicionales:

•     Incorporación del canal móvil (smartphone) para la gestión de reclamos en el Municipio de Maldonado.

•     Instalación de nuevas terminales de auto-consulta en la ciudad de Maldonado para la gestión de reclamos municipales por parte de los ciudadanos.

Cumplimiento

Medio término: Sustancial

Al momento de redactar el informe de medio término, este compromiso presentaba un cumplimiento sustancial. Se había cumplido con el desarrollo de la versión del sistema de reclamos que permite su visualización en los teléfonos inteligentes, que estuvo activo a marzo de 2015[Note 177: http://www.municipiomaldonado.gub.uy/reclamos.php%5D.

Pero la meta prevista para diciembre de 2015, de instalación de una terminal de auto consulta en la ciudad de Maldonado para la gestión de reclamos, se suspendió y no se llevará a cabo por razones presupuestales, según informó su referente al ser consultada durante la elaboración del informe de avance.

Fin de término: Sustancial

No había acciones previstas para el segundo año del plan de acción.

¿Se avanzó en la apertura del Gobierno?

Acceso a la información: Marginalmente

Rendición de cuentas: No cambió

Este compromiso generó las condiciones para que los ciudadanos puedan canalizar, desde dispositivos móviles, sus reclamos a través del Sistema Integrado del Reclamos del Municipio de Maldonado. Además, la información de los reclamos se publica en formato abierto en el sitio web, junto con otros conjuntos de datos (actas, resoluciones, nomenclatura digital, noticias de prensa, entre otros)[Note 178: http://www.municipiomaldonado.gub.uy/datasets%5D.

Este compromiso constituye un avance en la apertura del Gobierno en lo que concierne al acceso a la información, aunque marginal, porque según se pudo comprobar solo se han publicado en formato abierto los reclamos hasta mayo de 2015[Note 179: Los reclamos se refieren a alumbrado público, semáforos, gestión de la basura, reparación de veredas, poda, arbolado, entre otros.]. Por otra parte, si bien los sistemas de reclamos son una buena herramienta para exigir la rendición de cuentas sobre las decisiones tomadas o las acciones realizadas, en este caso no se encontró evidencia que diera cuenta de avances en este sentido.

¿Se llevó adelante?

No se identifican acciones de seguimiento en un próximo plan[Note 180: La versión del plan 2016-2018 puesta a consulta pública y que fue revisada por las investigadoras MRI para este informe ya no está disponible en línea. La versión final del 3er plan puede accederse en : https://www.opengovpartnership.org/es/node/279/action-plan ].

Uruguay's Commitments

  1. Implementation of the National Water Plan

    UY0099, 2018, E-Government

  2. Environmental Complaints' Management System

    UY0100, 2018, Capacity Building

  3. Monitoring and Reporting on Climate Change

    UY0101, 2018, E-Government

  4. Observatory on Gender-Based Violence Against Women

    UY0102, 2018, E-Government

  5. Gender-Based Violence Open Data

    UY0103, 2018, E-Government

  6. Human Trafficking Prevention

    UY0104, 2018, Capacity Building

  7. Complaint Reception and Processing System

    UY0105, 2018, E-Government

  8. Electoral Process Data

    UY0106, 2018,

  9. National Transparency Index

    UY0107, 2018, E-Government

  10. Access to Information Law

    UY0108, 2018, Legislation & Regulation

  11. Gender Perspective to Access to Information

    UY0109, 2018, Capacity Building

  12. State Web Portal

    UY0110, 2018, E-Government

  13. Access to Judicial Processes

    UY0111, 2018, E-Government

  14. Public Hearings on Video

    UY0112, 2018, E-Government

  15. Transparency of Statistical Information of the Judicial Branch

    UY0113, 2018, E-Government

  16. Open Municipalities

    UY0114, 2018, Capacity Building

  17. Canelones' Participation System

    UY0115, 2018, Capacity Building

  18. Student Participation

    UY0116, 2018, Capacity Building

  19. Open Government Culture

    UY0117, 2018, Capacity Building

  20. National Dance Plan

    UY0118, 2018, Gender

  21. Human Rights Education Plan

    UY0119, 2018, Human Rights

  22. Human Rights Report

    UY0120, 2018, Civic Space

  23. Sustainable Development Strategy

    UY0121, 2018, Public Participation

  24. Gender and Youth Perspective in Rural Areas

    UY0122, 2018, Gender

  25. Observatory for Equality and Non-Discrimination

    UY0123, 2018, Gender

  26. Improve Diversity in Government

    UY0124, 2018, E-Government

  27. Indicators of Welfare and Economic, Social and Cultural Rights

    UY0125, 2018, Capacity Building

  28. Social Programs

    UY0126, 2018, E-Government

  29. National Plan for Persons with Disabilities

    UY0127, 2018, Justice

  30. Open Cadastre

    UY0128, 2018, E-Government

  31. Budget Transparency Portal

    UY0129, 2018, Capacity Building

  32. National Energy Efficiency Plan

    UY0130, 2018, Capacity Building

  33. Industry, Energy and Mining Data Publication

    UY0131, 2018, E-Government

  34. Information on Seized Goods and Foreign Trade Operations

    UY0132, 2018, E-Government

  35. Accountability for the Commitments of the Departmental Government of Rivera

    UY0133, 2018, E-Government

  36. Quality Indicators of the Institutes of Highly Specialized Medicine

    UY0134, 2018, E-Government

  37. Open Hospital Discharge Records

    UY0135, 2018, E-Government

  38. Open Data from Internet of Things

    UY0136, 2018, E-Government

  39. Cybersecurity Strategy

    UY0137, 2018, E-Government

  40. Data for Social Development

    UY0088, 2016, Capacity Building

  41. Citizen Access Point

    UY0089, 2016, Capacity Building

  42. Publishing Services and Devices in the Area of ​​Domestic Violence

    UY0090, 2016, Open Data

  43. Adoption of Standard Open Contracting

    UY0091, 2016, Capacity Building

  44. Financial Information Accessible and Open

    UY0092, 2016, Capacity Building

  45. Budget Transparency Portal

    UY0085, 2016, Capacity Building

  46. Access to Information and Open Data in Rivera

    UY0093, 2016, Capacity Building

  47. Starred commitment Citizen Monitoring Air Quality

    UY0097, 2016, Capacity Building

  48. Data and Information Montevideo

    UY0098, 2016, Capacity Building

  49. Departmental Policy Open Data

    UY0094, 2016, Capacity Building

  50. Starred commitment Departmental Policy Open Government

    UY0095, 2016, Capacity Building

  51. System Monitoring Utility Citizen

    UY0096, 2016, Capacity Building

  52. Closeness Government: Council of Ministers Open

    UY0059, 2016, E-Government

  53. National Youth Advisory Council

    UY0060, 2016, Capacity Building

  54. Strengthening the Culture of Citizen Participation in Uruguay (Phase2)

    UY0061, 2016, Capacity Building

  55. Promote and Strengthen the Autonomy of the Consultative Council of Civil Society Set up Under Law 19.122

    UY0062, 2016, Capacity Building

  56. Observatory Institutional Information and Statistical Data on Socio-Educational Policy in the Inisa

    UY0063, 2016, Capacity Building

  57. Consultations and Dialogue on International Instruments

    UY0064, 2016, Capacity Building

  58. Follow the Recommendations of the UN Committee on the Elimination of All Forms of Discrimination Against Women

    UY0066, 2016, Capacity Building

  59. Nominations of Experts in the Universal System of Promotion and Protection of Human Rights (UN) and Inter-American System

    UY0067, 2016, Capacity Building

  60. Dialogue for the Analysis of the Impact of Information Society on Human Rights

    UY0065, 2016, Capacity Building

  61. Access to Information in the Judiciary

    UY0068, 2016, Capacity Building

  62. Prevention of Money Laundering and Terrorist Financing

    UY0069, 2016, Capacity Building

  63. Environmental Monitoring Points

    UY0070, 2016, Capacity Building

  64. Uruguay Species List

    UY0071, 2016, Capacity Building

  65. Starred commitment National Water Plan

    UY0072, 2016, Capacity Building

  66. Postal Dialogue

    UY0073, 2016, Capacity Building

  67. Opening Data from the National Directorate of Industry

    UY0074, 2016, Legislation & Regulation

  68. Publication of Energy Data

    UY0075, 2016, E-Government

  69. Transparency and Open Data Education

    UY0076, 2016, Capacity Building

  70. Formalize Building Maintenance in Schools Full Time: a Participatory Alternative

    UY0077, 2016, Capacity Building

  71. Inclusion and Continuing Education of People with Disabilities

    UY0078, 2016, Capacity Building

  72. Publication of Statistical Information on Socio-Educational Activities for Social Inclusion of Persons Deprived of Liberty

    UY0079, 2016, Capacity Building

  73. Art Education: Dissemination of Educational Proposals and Preparation of a Conceptual Framework for Improving Public Policy

    UY0080, 2016, Capacity Building

  74. Dialogue and Information on Care System

    UY0081, 2016, Capacity Building

  75. Information System for Monitoring Health Goals

    UY0082, 2016, Capacity Building

  76. Starred commitment Right of Access to Public Information

    UY0083, 2016, Capacity Building

  77. Open Data and Statistics

    UY0086, 2016, Capacity Building

  78. Who Controls What? Online Catalog of the Functions and Powers of Existing Control State Agencies

    UY0087, 2016, Capacity Building

  79. Monitoring of Non-Ionizing Radiation and Publication of Information

    UY0084, 2016, Capacity Building

  80. Strengthening the Culture of Citizen Participation in Uruguay

    UY0019, 2014, Capacity Building

  81. Open Government: Everyone's Business and All

    UY0020, 2014, Capacity Building

  82. Open Government Funds

    UY0021, 2014, Public Participation

  83. E-Collaboration Citizen: Tramites.Gub.Uy

    UY0022, 2014, E-Government

  84. Affirmative Action for People of African Descent: Transparency and Accountability

    UY0023, 2014, Capacity Building

  85. Improvement Plan Instances of Citizen Participation and the Link with Citizens Through the Inter Tables Public Social Policies

    UY0024, 2014, Capacity Building

  86. Urban Development Program "Barrio De Las Artes"

    UY0025, 2014, Capacity Building

  87. Dialogue and Consultation System

    UY0026, 2014, Public Participation

  88. Promotion and Dissemination of the Right of Access to Public Information

    UY0027, 2014, Capacity Building

  89. E-Access: National System Requirements for Access to Public Information

    UY0028, 2014, E-Government

  90. Responses to Requests for Access to Public Information

    UY0029, 2014, Right to Information

  91. Accessible Wide Board

    UY0030, 2014, Capacity Building

  92. Single Point of Access to Statistical Information Available in the State

    UY0031, 2014, E-Government

  93. Open Government Data

    UY0032, 2014, Capacity Building

  94. Open Data for Policy Analysis

    UY0033, 2014, E-Government

  95. Starred commitment Cadastre Open

    UY0034, 2014, E-Government

  96. Publication of Microdata Social Programs in Open Format

    UY0035, 2014, E-Government

  97. Dissemination of Information for the Exercise of the Rights of Users of Health

    UY0036, 2014, E-Government

  98. Open Data Aeroportuarios

    UY0037, 2014, Infrastructure & Transport

  99. Transparency in the Lifecycle of Projects Uruguayan Law

    UY0038, 2014, Capacity Building

  100. Observatory Public Procurement

    UY0039, 2014, E-Government

  101. Starred commitment Single Sign-State Suppliers

    UY0040, 2014, E-Government

  102. National Public Software

    UY0041, 2014, Capacity Building

  103. Transparency in the Management of Cultural Projects

    UY0042, 2014, E-Government

  104. Transparency in the State Project Portfolio

    UY0043, 2014, E-Government

  105. Simplification Program and Online Procedures

    UY0044, 2014, E-Government

  106. Processing ID documents (CI) Abroad

    UY0045, 2014, Citizenship and Immigration

  107. Interactive Travel Itineraries

    UY0046, 2014, E-Government

  108. Certificate Issuing Service MiPyme Online

    UY0047, 2014, E-Government

  109. Map of the Education Offered by the National Administration of Public Education

    UY0048, 2014, E-Government

  110. New Web Portal for the Ministry of Economy and Finance

    UY0049, 2014, Capacity Building

  111. Spatial Data Infrastructure

    UY0050, 2014, Capacity Building

  112. Starred commitment Citizen Points

    UY0051, 2014, E-Government

  113. Integration of the National Resource Guide with Geographic Information System

    UY0052, 2014, E-Government

  114. Made for Youth

    UY0053, 2014, E-Government

  115. Daily Closing Quotes Central Bank of Uruguay

    UY0054, 2014, E-Government

  116. Mobile Government

    UY0055, 2014, E-Government

  117. Teleimagenología Service - Salud.Uy Program

    UY0056, 2014, E-Government

  118. Quality Virtual Interaction with Citizenship

    UY0057, 2014, E-Government

  119. Starred commitment Integrated Management System Municipal Claims

    UY0058, 2014, E-Government

  120. Access to Public Information

    UY0001, 2012, Capacity Building

  121. Strengthen the Culture of Transparency

    UY0002, 2012, Capacity Building

  122. National Transparency Award

    UY0003, 2012, Capacity Building

  123. E-Citizen Participation

    UY0004, 2012, Public Participation

  124. Starred commitment Open Government Data

    UY0005, 2012, Capacity Building

  125. Digital Literacy Plan

    UY0006, 2012, Capacity Building

  126. Purchasing Agency and Contracting

    UY0007, 2012, E-Government

  127. Government Resource Planning (GRP)

    UY0008, 2012,

  128. A System of Electronic Record

    UY0009, 2012, E-Government

  129. Uruguay Concursa

    UY0010, 2012, Labor

  130. National Public Software

    UY0011, 2012, E-Government

  131. Starred commitment Online Procedures and Services

    UY0012, 2012, E-Government

  132. E-Funds Citizens

    UY0013, 2012, Capacity Building

  133. Incorporate Electronic Pscs

    UY0014, 2012, E-Government

  134. Uruguayan State Portal

    UY0015, 2012, E-Government

  135. Processing System Common Passports at Consular Offices of the Republic

    UY0016, 2012, Citizenship and Immigration

  136. Apostille Convention

    UY0017, 2012, Records Management

  137. Starred commitment Electronic Receipt Tax

    UY0018, 2012, E-Government