Digitizing Municipal Services (XK0002)

What is the problem addressed by this commitment?

The digitization of 50 municipal services in the central state portal eKosova through the eKomunat platform will be an added value in facilitating the performance of municipal services for citizens. This would significantly reduce the need for physical presence in municipalities.

What is the commitment?

The Ministry of Local Government Administration, in the wake of the reforms initiated in terms of local government, aims to start the digitalization process of municipal services and activities within an optimal time frame. This platform will be at the service of citizens to increase their participation in decisionmaking at the local level, it will also be at the service of municipalities for the digitalization of municipal services, increasing the efficiency of these services for citizens. Considering the range of services that the EMUNICIPALITIES platform will offer, it will be an interoperable platform with all existing platforms that operate in the public service. This platform will include the services of 38 municipalities of the Republic of Kosovo, while providing services in the official languages of our country.

How does the commitment contribute to solving the identified problem?

The purpose of this section is to create space for transparent processes, accountability, increase citizen participation in decisionmaking processes and improve and increase the efficiency of services at the local level. The focus of the monitoring of this program are the two levels of municipal bodies according to the Law on Local SelfGovernment, i.e. Municipal Assemblies and the Executive of Municipalities.

Why is it important to commit to the values of OGP?

Through the provision of such a service, it will be possible to promote new technologies, and it will be evident to reduce the cost of using these technologies. This is essential for the socio-economic empowerment of citizens living outside urban areas.

Description of expected results

Citizens and businesses from different areas of the country will be able to perform various municipal services. Moreover, since the platform will focus on monitoring municipal bodies, it will influence the increase in citizen participation, i.e. the increase in the interaction between citizens and municipal representatives. Through this module, citizens will have real-time access to the municipal budget and own revenues, open and interactive data, open contracting, neighbourhood urban plans, construction permits and conditions, the presentation of the process of assessing the legality of municipal acts and many other services.

Achievements | Indicators | Activity bearer | Starting date | End date

A concept document has been developed for the eMunicipalities platform | Advisory group meetings | Ministry of Local Government Administration (MLGA), 38 municipalities, Information Society Agency | 01/01/2024 | 01/03/2024

2. The company's open contracting process for platform development | Successful signing of the contract and within the time limit | Ministry of Local Government Administration (MLGA), Information Society Agency, Municipalities. | 01/04/2024 | 01/07/2024

3. Development of the platform and the functionalization of new digital services | Integration of eMunicipalities in e-Kosova | Ministry of Local Government Administration (MLGA), Information Society Agency, Municipalities. | 01/07/2024 | 31/12/2024

4. Assessment of the skills/needs of public officials in the inclusion of the eMunicipalities platform in their work | Number of public officials in need of technical assistance | Ministry of Local Government Administration (MLGA), Information Society Agency, Municipalities. | 01/01/2025 | 31/04/2025

5. Training and capacity building of municipal staff in the use of eMunicipalities platform | Number of trainings and trained officials | Ministry of Local Government Administration (MLGA), Information Society Agency, Municipalities. | 01/05/2025 | 31/08/2025