Introduction and Overview
Public service delivery is vital to creating healthier communities and more inclusive, sustainable outcomes. They determine whether families have access to lifesaving care, whether children get an education, or whether communities are able to enjoy clean and safe environments.
In many countries, public services remain the primary point of interaction between the government and most members of the public.
Open government plays an increasingly important role in improving public service delivery. Beyond more open data, it encourages greater coordination and collaboration between public institutions, private sector actors, and civil society. Delivering better outcomes cannot fall to markets and governments alone.