Skip Navigation
Albania

Provision of Electronic Services (AL0053)

Overview

At-a-Glance

Action Plan: Albania Third Action Plan 2016 – 2018

Action Plan Cycle: 2016

Status: Inactive

Institutions

Lead Institution: National Agency for Information Society (NAIS)

Support Institution(s): Line ministries and their subordinate institutions, local authorities, independent institutions In total, over 85 institutions that provide services through the E – Albania. Citizens / business / public administration employee In total, 214 041 registered users (citizens / businesses) Users: Staff of public administration 15,000

Policy Areas

Capacity Building, E-Government, Public Service Delivery, Records Management

IRM Review

IRM Report: Albania End-of-Term Report 2016-2018, Albania Progress Report 2016-2018

Starred: No

Early Results: Marginal

Design i

Verifiable: No

Relevant to OGP Values: Not Relevant

Potential Impact:

Implementation i

Completion:

Description

This commitment aims at delivering e-services through an electronic forms management system (Eforms). This will help institutions involved to reduce manual paper work which is much slower than electronic processing of information using electronic forms of communication with citizens. The system will also help citizens and businesses to reduce time for obtaining services. Form’s processing time will be reduced because eForms will be submitted in electronic format. The system will increase the efficiency of government employees, which will serve citizens faster and better. Status quo or problem addressed by the commitment Currently there are available 248 electronic services in level 3-4. National Agency for Information Society aimed at building an electronic forms management system (Eforms). This will help the institutions involved in the project to reduce manual paper work which is much slower than electronic processing of information using electronic forms for communication with citizens. The system will also help citizens and businesses to reduce the time for obtaining services. Forms processing time will be reduced because eForm will be submitted in electronic format. The system will increase the efficiency of government employees, which will serve faster and better citizens. NAIS has undertaken the project for the digitization of 36 services of Ministry of Foreign Affairs. The objective of this project comprises in: 1. Publication and digitalisation of services provided by the Ministry of Foreign Affairs and the diplomatic and consular services in the unique governmental portal e-albania.al 2. Standartisation of websites of every consulate elements: virtual percussion, virtual tour in 3D for each consulate, the Minister of MFA video that welcomes visitors and directs them to the package of services. Another project is the service that detects electronic e-permits. This electronic service offers the possibility of applying for a construction permit online through the e-Albania portal over the range of the following permits: • Application for the issuance of a development permit; • Application for issuance of a building permit by category including construction permit for a new building or additional breach in the existing building; • Request for issuing a preliminary statement for performing work; • Request for deferment of the construction permit; • Application for a permit for a review of the ndënimit Iejes conditions; • Application for a permit to change the activities and / or functions of the individual unit; • Request for issuance of certificate of use. • Request for completion of documentation • Application to change the subject of the building permit The main difficulties encountered for the above projects are a lack of computerized systems in some institutions. Main Objective The provision of new electronic services in e-government portal Albania, will: • Reduce manual work with papers circulating between institutions involved, which is much slower than electronic processing of information using electronic forms for communication with citizens; • Reduce cost and time for citizens and also the administration; • Improve public services for citizens; • Reduce possibilities of corruption.

IRM Midterm Status Summary

10. Provision of electronic services

Commitment Text:

This commitment aims at delivering e-services through an electronic forms management system (E-forms). This will help institutions involved to reduce manual paper work which is much slower than electronic processing of information using electronic forms of communication with citizens. The system will also help citizens and businesses to reduce time for obtaining services. Form’s processing time will be reduced because eForms will be submitted in electronic format. The system will increase the efficiency of government employees, which will serve citizens faster and better.

Responsible institution: National Agency for Information Society

Supporting institutions: Line ministries and their subordinate institutions, local authorities, independent institutions. In total, over 85 institutions that provide services through the E – Albania.

Start date: 2016 End date: December 2017

Editorial Note: For full commitment text, please refer to https://www.opengovpartnership.org/sites/default/files/Albania_NAP3_ENG.pdf.

Context and Objectives

This commitment builds on the past two action plans. The first action plan (2012) established e-Albania, a government portal providing electronic services, and the second action plan (2014) contained three separate commitments, including the implementation of a public expenses module and the improvement of public services. This commitment aims to increase the number of e-services and improve current services to level three and four, which means that public services would be offered entirely online. This commitment also aims to extend the interoperability function provided through the e-Albania portal. In other words, this function would allow different information technology systems to communicate, exchange data, and use information that has been exchanged.

Currently the e-Albania portal includes 248 electronic services in levels three and four. The responsible institution, the National Agency for Information Society (NAIS), will build an electronic forms management system (E-forms) to help public institutions reduce the amount of paperwork and time for citizens and businesses to obtain services. Additionally, NAIS will digitalize 36 services of Ministry of Foreign Affairs (MFA) and ensure the standardization of websites of every consulate. Given the large number of Albanian migrants abroad in Europe and elsewhere (nearly 1.4 million), the consular services are a welcome measure. A second NAIS project complementing this commitment is an e-permit service, which will allow for the possibility to apply for construction permits online through e-Albania.

Despite improving accessibility of administrative services for citizens, the potential impact of this commitment, as described in the action plan, is minor. The listed activities do not advance OGP values beyond the routine responsibilities of tasked institutions to 'populate' e-Albania with services.

This commitment is of low specificity. Although the commitment text explains what the objective is (i.e. delivering e-services through a new system) and elaborates on its intended outcome, it does not provide any details regarding steps taken to achieve the commitment and how such steps could be measured.

This commitment’s relevance to OGP values is unclear. The commitment does not entail any mechanisms that would disclose new information to citizens or create new opportunities for citizens to influence decision making. The main focus of this commitment is to improve service delivery, rather than open government.

Completion

No official information was provided to the IRM researcher on the progress of this commitment. Monitoring conducted by the IRM researcher during 2016 established that MFA e-consular services were not available. At the beginning of 2017, all 36 MFA services with the interoperability function were available on the e-Albania portal[Note108: E-Albania portal, https://e-albania.al/ekonsullata.aspx. ] and on the MFA website under Online Consular Services (Alb. SHKO-Sherbime Konsullore Online).[Note109: SHKO-Sherbime Konsullore Online, http://www.punetejashtme.gov.al/al/sherbime/sherbimet-konsullore-online. ] However, some services are available only for Albanian citizens residing in Italy. During August 2017, the IRM researcher confirmed the services were operational through test applications by Albanian migrants residing in Germany and Italy. In addition to these services, e-Albania also offers four informative services (not including the 'online application' module).

During the reporting period (2016–2017) the websites of all Albanian diplomatic and consular missions abroad were standardized[Note110: Albanian diplomatic and consular mission, http://www.punetejashtme.gov.al/al/perfaqesite-diplomatike/perfaqesite-shqiptare-ne-bote and http://www.ambasadat.gov.al. ] and include a virtual 3D location video.[Note111: Virtual 3D location video, http://www.ambasadat.gov.al/greece/. ] Links to e-consular services are also part of the standardized websites.[Note112: E-consular services, http://www.ambasadat.gov.al/italy/sq/shërbime-të-ambasadës. ]

E-permit services were offered on the e-Albania portal at the time of action plan development, but this was only the case for local government units with approved urban local plans.[Note113: E-permit services, http://gazeta-shqip.com/lajme/2016/02/25/lejet-e-ndertimit-online-hapat-per-te-aplikuar-ne-sistemin-e-ri/. ] The NAIS annual report for 2016 indicates that starting from 1 September 2016, construction permit applications are done only online.[Note114: See NAIS 2016 Report, page 12, http://akshi.gov.al/images/raporti%20vjetor%202016.pdf. ] Nevertheless, usage in 2016 was low, as reported by private stakeholders especially in small and medium-sized municipalities.[Note115: Interview with owner of a construction company, October 2017.] However, by the end of 2016, the target of 390 services had been reached.[Note116: See http://akshi.gov.al/images/raporti%20vjetor%202016.pdf; https://e-albania.al/esherbimet.aspx. ]

Early Results

Participants at IRM focus group discussions confirmed they are aware of some of these services offered at e-Albania. However, none of them had ever used the e-services. The IRM researcher could not establish the frequency of use of e-permits or other information related to this commitment’s progress. The 2016 annual NAIS report provides some data on the usage of e-permits but they relate to December 2015, before the commencement of this action plan. The most used e-permit service is 'preliminary declaration of works’ start' (33 percent of applications) and development permit (27 percent of applications).

Next Steps

One of the recommendations of the previous IRM report is the continued expansion of e-Albania services. Other recommendations include: mapping its use and usability and adding a public access or transparency element, to ensure OGP relevance of e-Albania related commitments in the future. One possibility is the development of a feedback and complaints module to allow users to raise issues to government officials and form a peer-to-peer community.


Albania's Commitments

  1. Transparency of Government Reporting

    AL0061, 2018, E-Government

  2. e-Government

    AL0062, 2018, E-Government

  3. Improved Business Regulation

    AL0063, 2018, Capacity Building

  4. Safe Communities

    AL0064, 2018, Anti-Corruption Institutions

  5. Improvement of Database/Portal with Coordinators’ Data of the Right to Information and Transparency Programs

    AL0044, 2016, E-Government

  6. Budget Transparency

    AL0045, 2016, E-Government

  7. Integrated Registry of Citizens’ Housing

    AL0046, 2016, Citizenship and Immigration

  8. Establishment of Electronic Registry for Public Notification and Consultation

    AL0047, 2016, E-Government

  9. Digital Archive

    AL0048, 2016, E-Government

  10. Creating a Database for Archiving and Publication of Research Funds and Programs in Albania

    AL0049, 2016, E-Government

  11. Commitment to Publish Online Central and Local Government Legislation in Open Systems and for Free

    AL0050, 2016, Capacity Building

  12. Commitment to Open Standards for Contracting

    AL0051, 2016, E-Government

  13. Starred commitment Implementation of the Law "On Protection of Whistleblowers", Capacity Building, Amendments and Its Bylaws

    AL0052, 2016, Anti-Corruption Institutions

  14. Provision of Electronic Services

    AL0053, 2016, Capacity Building

  15. Establishment of Multifunctional Centralized System for Building Permits

    AL0054, 2016, Capacity Building

  16. Establishment and Distribution of Digital Counters

    AL0055, 2016, E-Government

  17. Service Passport Standardization

    AL0056, 2016, Capacity Building

  18. Citizen Card

    AL0057, 2016, Capacity Building

  19. Electronic System of Registration of e-Prescription in the Republic of Albania

    AL0058, 2016, E-Government

  20. Electronic Monitoring System of Forests

    AL0059, 2016, Anti-Corruption Institutions

  21. Integrated Electronic System for Professional Licensing of Individuals and Legal Entities That Will Operate in the Field of Study Design and Supervision of Commissioning of Construction Works

    AL0060, 2016, E-Government

  22. Standardization of Corruption Complaints

    AL0031, 2014, Anti-Corruption Institutions

  23. Electronic Registry of Energy and Industry Permits

    AL0032, 2014, E-Government

  24. Implementation of Public Expenses Module in "Open Data" Format

    AL0033, 2014, E-Government

  25. Promoting OGP Values Among Local Authorities

    AL0034, 2014, OGP

  26. Database on Economic Assitance Beneficiaries

    AL0035, 2014, E-Government

  27. Electronic Portal on Water Resources Administration and Management

    AL0036, 2014, E-Government

  28. Single Window

    AL0037, 2014, E-Government

  29. Electronic Access to Protected Areas

    AL0038, 2014, E-Government

  30. National Geoportal

    AL0039, 2014, E-Government

  31. e-Albania

    AL0040, 2014, E-Government

  32. e-Document

    AL0041, 2014, E-Government

  33. Starred commitment Law on Whistleblowers Protection

    AL0042, 2014, Legislation & Regulation

  34. Police Service Offices

    AL0043, 2014, E-Government

  35. Open Data Portal

    AL0001, 2012, Open Data

  36. e-Acts

    AL0002, 2012, E-Government

  37. e-Parliament

    AL0003, 2012, E-Government

  38. Extension of the Governmental Network, GOVNET

    AL0004, 2012, E-Government

  39. e-Government Interoperability Framework, e-GIF

    AL0005, 2012, E-Government

  40. Government Datacenter

    AL0006, 2012, E-Government

  41. Excise System

    AL0007, 2012, E-Government

  42. Starting of the e-Tax System

    AL0008, 2012, E-Government

  43. Starred commitment Online State Matura

    AL0009, 2012, E-Government

  44. The Regulation on Ethics in Research and Publishing

    AL0010, 2012, Education

  45. Digitalization of Higher Education Accreditation Process

    AL0011, 2012, E-Government

  46. U-Gov System

    AL0012, 2012, E-Government

  47. Online Inspections of Courts and Judicial Hearings

    AL0013, 2012, E-Government

  48. Digitalization of the File Transfer Process

    AL0014, 2012, Judiciary

  49. e-Employment Project

    AL0015, 2012, E-Government

  50. e-Concessions Procedures

    AL0016, 2012, E-Government

  51. Amendment of the Law “On the Right to Information for Official Documents”

    AL0017, 2012, Justice

  52. Drafting a New Law on "Notice and Consultation"

    AL0018, 2012, Legislation & Regulation

  53. Tracking Project

    AL0019, 2012, E-Government

  54. Digitalization of the Notary Register

    AL0020, 2012, E-Government

  55. Online Citizens’ Claims in the Judiciary System

    AL0021, 2012, E-Government

  56. Work Inspection, Online Complaint

    AL0022, 2012, E-Government

  57. Financial Module of All Educational Institutions

    AL0023, 2012, Education

  58. Starred commitment Audio and Video Recording of Judicial Hearings

    AL0024, 2012, E-Government

  59. Starred commitment e-Albania Portal

    AL0025, 2012, E-Government

  60. e-Inspection Portal

    AL0026, 2012, E-Government

  61. Starred commitment Portal Www.Gjykata.Gov.Al

    AL0027, 2012, E-Government

  62. Disclosure of the List of Payments Made Daily by the Government Units

    AL0028, 2012, Fiscal Transparency

  63. e-Procurement System for All Small Purchases of Public Procurement

    AL0029, 2012, E-Government

  64. Implementation of the EITI Recommendations

    AL0030, 2012, Extractive Industries