Skip Navigation
Albania

Establishment and Distribution of Digital Counters (AL0055)

Overview

At-a-Glance

Action Plan: Albania Third Action Plan 2016 – 2018

Action Plan Cycle: 2016

Status: Inactive

Institutions

Lead Institution: National Agency for Information Society (NAIS)

Support Institution(s): Close cooperation with private sector

Policy Areas

E-Government, Public Service Delivery

IRM Review

IRM Report: Albania End-of-Term Report 2016-2018, Albania Progress Report 2016-2018

Starred: No

Early Results: Did Not Change

Design i

Verifiable: No

Relevant to OGP Values: Not Relevant

Potential Impact:

Implementation i

Completion:

Description

Through the distribution of digital counters e-Albania portal aims at providing access and easier navigation on the Internet for all Albanian citizens who can run on a single point of public access to information or public services online that are provided through the unique e-government portal. Digital counter will offer public services 24/7. Presentation for the first time of digital counters will bring increased transparency to provide the administration services. Through electronic delivery, NAIS intends to improve availability, quality and transparency of public services and reduce time of implementation of procedures and public administration costs. Status quo or problem addressed by the commitment In order to improve public services provided to the citizens and to promote latest technologies, NAIS has taken the initiative to spread digital counters throughout the country. Presentation for the first time of digital counters will bring increased transparency to provide the administration services. Through electronic delivery, NAIS intends to improve availability, quality and transparency of public services and reduce time of implementation of procedures and public administration costs. Main Objective Through the distribution of digital counters e-Albania portal aims at providing access and easier navigation on the Internet for all Albanian citizens who can run on a single point of public access to information or public services online that are provided through the unique e-government portal. Digital counter will offer public services 24/7.

IRM Midterm Status Summary

12. Establish digital counters

Commitment Text:

Title: Establishment and distribution of digital counters

In order to improve public services provided to the citizens and to promote latest technologies, NAIS has taken the initiative to spread digital counters throughout the country.

Presentation for the first time of digital counters will bring increased transparency to provide the administration services. Through electronic delivery, NAIS intends to improve availability, quality and transparency of public services and reduce time of implementation of procedures and public administration costs.

Through the distribution of digital counters e-Albania portal aims at providing access and easier navigation on the Internet for all Albanian citizens who can run on a single point of public access to information or public services online that are provided through the unique e-government portal. Digital counter will offer public services 24/7.

Responsible institution: National Agency for Information Society (NAIS)

Supporting institution(s): Close cooperation with private sector

Start date: 2016 End date: 2017

Context and Objectives

In order to improve public services provided to citizens and to promote the latest technologies, the National Agency for Information Society (NAIS) took the initiative to set up digital counters throughout the country. Digital counters (or kiosks) are to be set up at public spaces near institutions and trade centers. By visiting these digital counters, citizens will be able to access e-Albania, the e-government portal, 24/7. Through electronic delivery, NAIS intends to improve availability of public services, and reduce time and public administration costs. By logging in, citizens are able to make payments, obtain information about public services, print certificates, etc.

Although this commitment enhances access to e-services for citizens, its relevance to OGP values is unclear. While this commitment aims to increase quality of access, the actual amount of information disclosed is unchanged and it does not improve access to e-services to citizens who do not have access to the internet (or other means of using e-services) in remote or rural areas. NAIS plans for digital counters to be distributed only in urban centers, near municipalities or other institutions.

The specificity of this commitment is low. While the main objective and intended outcomes of this commitment are clear, the commitment text does not provide measurable steps needed to spread digital counters and monitor their effectiveness. The number of digital counters is also unspecified.

This commitment has no potential impact. These digital counters are intended to provide access to e-Albania for citizens who do not have internet access, or do not have frequent access. However, planned digital counters will be distributed to main urban centers and most citizens in urban areas have access to the internet. Civil society representatives suggest digital counters can improve access to e-services for citizens in rural and remote areas of the country.[Note121: Interview with Dalina Jashari, Manager of CIVILISC Project, July 2017.] This commitment would have greater potential impact if digital counters were instead distributed to more rural areas.

Completion

The distribution of digital counters to enable citizens’ access to e-Albania services was announced in December 2015.[Note122: The distribution of digital counters, https://www.youtube.com/watch?v=RgxL0buUumc. ] The 2016 annual NAIS report and the e-Albania portal announced that 15 digital counters were distributed to municipalities in Tirana, Shkodra, Korca, Vlora, Malesi e Madhe, Elbasan, and Saranda. Other digital counters were distributed in Fier (Elkos trading center), Durres (FlagShip Center), Fier, Kavaja, and other state institutions (e.g. ADISA) in Tirana (four digital counters).[Note123: NAIS 2016 Report, page 8, http://akshi.gov.al/images/raporti%20vjetor%202016.pdf. ] In 2016, 465 e-services were available at e-Albania, 241,621 people were registered as users, and 42 public institutions were connected to e-Albania.

This process was accompanied by some informational events on how to use the digital counters and other advantages offered through them. In November 2016 one such event was held at the premises of the regional Directorate of Transport in Tirana, with citizens applying for different services (e.g. driving license, vehicle registrations, etc.).[Note124: E-Albania portal, https://e-albania.al/lajmi.aspx?id=68.]

Early Results

No information was provided to the IRM researcher on the implementation of this commitment from NAIS at the end of the reporting period. Accordingly, this report could not establish the frequency of use of the digital counters in urban areas.

Participants at the focus groups with youth and with citizens from remote areas confirmed they were aware of the digital counters but had not used them.

Next Steps

The IRM researcher recommends that this commitment not be carried forward to the next action plan. As mentioned earlier, the establishment and distribution of digital counters is not relevant to OGP values. However, it is clear that this commitment aims to provide increased access to e-services on e-Albania. Given the confusion surrounding e-Albania and its usage, the digital counter in combination with informational awareness activities could be very helpful for citizens. The government should consider distributing instructional or educational materials alongside these digital counters but pursue this activity outside of the country’s OGP action plan. Instead, the IRM researcher recommends the focus of action plans shift to targeted actions that address OGP values.

IRM End of Term Status Summary

12. Establish digital counters

Commitment Text:

Title: Establishment and distribution of digital counters

In order to improve public services provided to the citizens and to promote latest technologies, NAIS has taken the initiative to spread digital counters throughout the country.

Presentation for the first time of digital counters will bring increased transparency to provide the administration services. Through electronic delivery, NAIS intends to improve availability, quality and transparency of public services and reduce time of implementation of procedures and public administration costs.

Through the distribution of digital counters e-Albania portal aims at providing access and easier navigation on the Internet for all Albanian citizens who can run on a single point of public access to information or public services online that are provided through the unique e-government portal. Digital counter will offer public services 24/7.

Responsible institution: National Agency for Information Society (NAIS)

Supporting institution(s): Close cooperation with private sector

Start date: 2016.................... End date: 2017

Commitment Aim:

This commitment aimed to set up digital counters (or kiosks) in public spaces throughout the country, to provide easier access to the internet to all citizens. By visiting these digital counters, citizens would also be able to access public information through e-Albania, the e-government portal, 24/7. Through electronic delivery, NAIS intended to improve the availability of public services, and reduce the time and public administration costs. By logging in, citizens would be able to make payments, obtain information about public services, and print certificates, etc.

Status

Midterm: Complete

The distribution of digital counters to enable citizens’ access to e-Albania services was announced in December 2015. The 2016 annual NAIS report and the e-Albania portal announced that 15 digital counters were distributed to 10 municipalities. This process was accompanied by some informational events on how to use the digital counters and other advantages offered through them. [75]

Did It Open Government?

Access to Information: Did Not Change

Civic Participation: Did Not Change

Public Accountability: Did Not Change

This commitment has no OGP relevance as written, and as implemented it did not result in any changes relevant to the OGP values of access to information, civic participation or public accountability.

Carried Forward?

At the time of writing this report, Albania had not published its new action plan. The IRM researcher recommends that this commitment not be carried forward as it is not clearly relevant to OGP values.

[75] IRM Progress Report for Albania 2016-2017.


Commitments

  1. Transparency of Government Reporting

    AL0061, 2018, E-Government

  2. e-Government

    AL0062, 2018, E-Government

  3. Improved Business Regulation

    AL0063, 2018, Capacity Building

  4. Safe Communities

    AL0064, 2018, Anti-Corruption Institutions

  5. Improvement of Database/Portal with Coordinators’ Data of the Right to Information and Transparency Programs

    AL0044, 2016, E-Government

  6. Budget Transparency

    AL0045, 2016, E-Government

  7. Integrated Registry of Citizens’ Housing

    AL0046, 2016, Citizenship and Immigration

  8. Establishment of Electronic Registry for Public Notification and Consultation

    AL0047, 2016, E-Government

  9. Digital Archive

    AL0048, 2016, E-Government

  10. Creating a Database for Archiving and Publication of Research Funds and Programs in Albania

    AL0049, 2016, E-Government

  11. Commitment to Publish Online Central and Local Government Legislation in Open Systems and for Free

    AL0050, 2016, Capacity Building

  12. Commitment to Open Standards for Contracting

    AL0051, 2016, E-Government

  13. Starred commitment Implementation of the Law "On Protection of Whistleblowers", Capacity Building, Amendments and Its Bylaws

    AL0052, 2016, Anti-Corruption Institutions

  14. Provision of Electronic Services

    AL0053, 2016, Capacity Building

  15. Establishment of Multifunctional Centralized System for Building Permits

    AL0054, 2016, Capacity Building

  16. Establishment and Distribution of Digital Counters

    AL0055, 2016, E-Government

  17. Service Passport Standardization

    AL0056, 2016, Capacity Building

  18. Citizen Card

    AL0057, 2016, Capacity Building

  19. Electronic System of Registration of e-Prescription in the Republic of Albania

    AL0058, 2016, E-Government

  20. Electronic Monitoring System of Forests

    AL0059, 2016, Anti-Corruption Institutions

  21. Integrated Electronic System for Professional Licensing of Individuals and Legal Entities That Will Operate in the Field of Study Design and Supervision of Commissioning of Construction Works

    AL0060, 2016, E-Government

  22. Standardization of Corruption Complaints

    AL0031, 2014, Anti-Corruption Institutions

  23. Electronic Registry of Energy and Industry Permits

    AL0032, 2014, E-Government

  24. Implementation of Public Expenses Module in "Open Data" Format

    AL0033, 2014, E-Government

  25. Promoting OGP Values Among Local Authorities

    AL0034, 2014, OGP

  26. Database on Economic Assitance Beneficiaries

    AL0035, 2014, E-Government

  27. Electronic Portal on Water Resources Administration and Management

    AL0036, 2014, E-Government

  28. Single Window

    AL0037, 2014, E-Government

  29. Electronic Access to Protected Areas

    AL0038, 2014, E-Government

  30. National Geoportal

    AL0039, 2014, E-Government

  31. e-Albania

    AL0040, 2014, E-Government

  32. e-Document

    AL0041, 2014, E-Government

  33. Starred commitment Law on Whistleblowers Protection

    AL0042, 2014, Legislation & Regulation

  34. Police Service Offices

    AL0043, 2014, E-Government

  35. Open Data Portal

    AL0001, 2012, Open Data

  36. e-Acts

    AL0002, 2012, E-Government

  37. e-Parliament

    AL0003, 2012, E-Government

  38. Extension of the Governmental Network, GOVNET

    AL0004, 2012, E-Government

  39. e-Government Interoperability Framework, e-GIF

    AL0005, 2012, E-Government

  40. Government Datacenter

    AL0006, 2012, E-Government

  41. Excise System

    AL0007, 2012, E-Government

  42. Starting of the e-Tax System

    AL0008, 2012, E-Government

  43. Starred commitment Online State Matura

    AL0009, 2012, E-Government

  44. The Regulation on Ethics in Research and Publishing

    AL0010, 2012, Education

  45. Digitalization of Higher Education Accreditation Process

    AL0011, 2012, E-Government

  46. U-Gov System

    AL0012, 2012, E-Government

  47. Online Inspections of Courts and Judicial Hearings

    AL0013, 2012, E-Government

  48. Digitalization of the File Transfer Process

    AL0014, 2012, Judiciary

  49. e-Employment Project

    AL0015, 2012, E-Government

  50. e-Concessions Procedures

    AL0016, 2012, E-Government

  51. Amendment of the Law “On the Right to Information for Official Documents”

    AL0017, 2012, Justice

  52. Drafting a New Law on "Notice and Consultation"

    AL0018, 2012, Legislation & Regulation

  53. Tracking Project

    AL0019, 2012, E-Government

  54. Digitalization of the Notary Register

    AL0020, 2012, E-Government

  55. Online Citizens’ Claims in the Judiciary System

    AL0021, 2012, E-Government

  56. Work Inspection, Online Complaint

    AL0022, 2012, E-Government

  57. Financial Module of All Educational Institutions

    AL0023, 2012, Education

  58. Starred commitment Audio and Video Recording of Judicial Hearings

    AL0024, 2012, E-Government

  59. Starred commitment e-Albania Portal

    AL0025, 2012, E-Government

  60. e-Inspection Portal

    AL0026, 2012, E-Government

  61. Starred commitment Portal Www.Gjykata.Gov.Al

    AL0027, 2012, E-Government

  62. Disclosure of the List of Payments Made Daily by the Government Units

    AL0028, 2012, Fiscal Transparency

  63. e-Procurement System for All Small Purchases of Public Procurement

    AL0029, 2012, E-Government

  64. Implementation of the EITI Recommendations

    AL0030, 2012, Extractive Industries