Skip Navigation
Brazil

Improvement of Data Transparency from the National Consumer Protection Information System (Sindec) (BR0066)

Overview

At-a-Glance

Action Plan: Brazil Second Action Plan

Action Plan Cycle: 2013

Status: Inactive

Institutions

Lead Institution: Ministry of Justice

Support Institution(s): NA

Policy Areas

Legislation & Regulation, Open Data

IRM Review

IRM Report: Brazil End-of-Term Report 2013-2016

Starred: No

Early Results: Major Major

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information Technology

Potential Impact:

Implementation i

Completion:

Description

to enhance transparency on the records of Sindec’s demands through the regular disclosure of their data in an open format in the dados.gov.br Portal, in compliance with the principles of the Open Government Data policy. The disclosed content shall be used to the assessment of regulatory impact from the consumer’s perspective, to the monitoring of the effectiveness of measures implemented by all entities of the system, besides other public agencies and the market, and to the assessment of the quality of consumption relationships, which shall be provided through the formulation of a proposal for indicators by the agency.

IRM End of Term Status Summary

Commitment 2.9. Improvement of data transparency from the National Consumer Protection Information System (Sindec)

Commitment Text: To enhance transparency on the records of Sindec’s demands through the regular disclosure of their data in an open format in the dados.gov.br Portal, in compliance with the principles of the Open Government Data policy. The disclosed content shall be used to the assessment of regulatory impact from the consumer’s perspective, to the monitoring of the effectiveness of measures implemented by all entities of the system, besides other public agencies and the market, and to the assessment of the quality of consumption relationships, which shall be provided through the formulation of a proposal for indicators by the agency.

Responsible institution: Ministry of Justice

Supporting institution: None

Start date: Not specified                          End date: 14 December 2014

Commitment Aim:

This commitment references Sindec, which integrates the processes and procedures related to consumer services in the 26 state and 232 municipal institutions responsible for consumer protection (Procons). The commitment sought to regularly disclose Sindec data in an open format on the dados.gov.br portal, in order to assess the system’s regulatory impact and monitor all of its entities.

Status

Midterm: Completed

The commitment was completed at the midterm review. Sindec data on consumer complaints are now disclosed regularly in open data format.[Note 50: Portal Brasileiro de Dados Abertos, Sindec, http://dados.gov.br/dataset?q=sindec. ] The Ministry of Justice also included Sindec in the Institutional Plan for Open and Spatial Data.[Note 51: Ministry of Justice, Institutional Plan for Open and Spatial Data, 2014, http://justica.gov.br/dados-abertos/plano.pdf.] In June 2014, the government launched Consumidor.gov.br in coordination with government, businesses, and citizens to address consumer rights complaints.

Did it open government?

Access to information: Major

The major contribution of this commitment to open government in Brazil was the implementation of advanced open data standards and open data governance for Sindec data. Previously, the data were not easily accessible for research and analysis. Now, they are used by civil society organisations, such as the Brazilian Institute for Consumer Protection (IDEC); government agencies, such as the Brazilian Court of Auditors; and various media organisations.[Note 52: Globo, “Procons realizaram quase 2,5 milhões de atendimentos em 2014,” 9 February 2015, http://glo.bo/2hBhuAX. ] The media’s use of the data, in particular, illustrates the benefits of user-friendly and well-organised data for civil society. For example, Sindec data were used in widespread news coverage of the high level of consumer complaints in the telecommunications sector.[Note 53: Folha de São Paulo, “Setor de telecomunicações lidera queixas no Procon de SP em 2014,” 24 March 2014, http://bit.ly/1MpJLnq. ],[Note 54: Meio e Mensagem, “Telefonia é a mais reclamada nos Procons,” 9 February 2015, http://bit.ly/2h5Y0DO. ] Citizens can now better identify which sectors and businesses are abusive to consumers, and businesses have incentives to find solutions to common consumer complaints and improve their services. However, its impact is long-term.

The launch of consumidor.gov.br has had more immediate impacts. It is a platform designed to reduce the reliance on judicial means for consumer complaints. The initiative is a virtual space for consumers and businesses to communicate directly with one another and resolve conflicts. According to the government’s self-assessment, the system has over 53,000 consumer claims, and is utilised by more than 74,000 people and 230 major private sector organisations. Additionally, four out of every five complaints are resolved within a week.[Note 55: Ministry of Justice, Balanço do consumidor.gov.br, 15 June 2015, http://bit.ly/2htlfXz.  ] The new platform allows consumers to filter companies, based on their consumer satisfaction grades or consumer complaints, and download this information in open data format. According to the IDEC, “…the platform is a viable solution to individual problems. As a result, IDEC supports this alternative channel for consumer conflict resolution and acknowledges that widespread use of this service by Brazilian consumers would popularise the virtual platform as a quick and effective way of resolving conflicts.”[Note 56: IDEC, 2015, http://www.idec.org.br/especial/consumidor-gov.  ]

It should be noted, however, that while the Sindec data release is a direct product of the commitment, the launch of consumidor.gov.br was not included in the action plan. Instead, it was a separate Ministry of Justice open data initiative. As such, the commitment, as defined in the action plan, is considered to have opened government in a major way, even though consumidor.gov.br has been an outstanding achievement for open government in Brazil.

Carried forward?

The commitment is not included in Brazil’s third action plan. If it is carried forward in the future, the IRM researcher recommends coming up with collaborative ways civil society and government can improve consumer relations.

Commitments

  1. Subnational Good Governance

    BR0100, 2018, Capacity Building

  2. Open Data Policy

    BR0101, 2018, E-Government

  3. Scientific Data Governance

    BR0102, 2018, E-Government

  4. Capacity-Building and Oversight on Nutrition Policy

    BR0103, 2018, Capacity Building

  5. Transport Data

    BR0104, 2018, E-Government

  6. Transparency and Oversight in Infrastructure Repair Processes

    BR0105, 2018, Capacity Building

  7. Increase Participation in Legislative Process

    BR0106, 2018, Capacity Building

  8. Urban and Rural Land Registers

    BR0107, 2018, E-Government

  9. Climate Change Policy Evaluation

    BR0108, 2018, E-Government

  10. Water Resource Management

    BR0109, 2018, Capacity Building

  11. National Electronic System/ATI implementation

    BR0110, 2018, E-Government

  12. Open Data on the Federal Government

    BR0084, 2016, Capacity Building

  13. Transparency of Public Funds

    BR0085, 2016, Capacity Building

  14. Access to Information Policy in the Federal Government – Promptness and Effectiveness to Information Requests

    BR0086, 2016, Capacity Building

  15. Access to Information Policy in the Federal Government – Requesters’ Personal Information Safeguard

    BR0087, 2016, Legislation & Regulation

  16. Effectiveness of National Policy for Social Participation Mechanisms

    BR0088, 2016, Capacity Building

  17. Starred commitment Digital Educational Resources

    BR0089, 2016, Capacity Building

  18. Open Data and Information Governance in Health

    BR0090, 2016, E-Government

  19. Prevention to Torture and Mean, Inhuman, or Humiliating Treatments in the Penitentiary System

    BR0091, 2016, Capacity Building

  20. Innovation Spaces for Management in Public Services

    BR0092, 2016, Capacity Building

  21. Assessment and Streamline of Public Services

    BR0093, 2016, E-Government

  22. Open Innovation and Transparency in the Legislative

    BR0094, 2016, Capacity Building

  23. Fostering Open Government in States and Municipalities

    BR0095, 2016, Capacity Building

  24. Transparency and Innovation in the Judiciary

    BR0096, 2016, Capacity Building

  25. Social Participation in Federal Government’S Planning Cycle

    BR0097, 2016, E-Government

  26. Open Data and Active Transparency in Environment Issues

    BR0098, 2016, Environment and Climate

  27. Mapping and Participatory Management for Culture

    BR0099, 2016, Capacity Building

  28. Probity Defense and Asset Recovery

    BR0033, 2013, Anti-Corruption Institutions

  29. Development of a Methodology for Social Participation on the Monitoring of the Pluriannual Plan (PPA) and on the Formulation of the Federal Public Budget

    BR0034, 2013, Capacity Building

  30. Development of the Monitoring System for the Social Movements Demands

    BR0035, 2013, Capacity Building

  31. Capacity-Building of Educators, Political Agents, Public Managers, Councilors for Social Policies and Community Leaderships

    BR0036, 2013, Capacity Building

  32. Encourage States and Municipalities to Endorse the OGP Four Principles

    BR0037, 2013, Capacity Building

  33. Implementation of the ODP.Nano

    BR0038, 2013, Oversight of Budget/Fiscal Policies

  34. Strengthening of the Office of the Comptroller General (CGU)

    BR0039, 2013, Anti-Corruption Institutions

  35. Online Accountability of Resources for Education Within the National Fund for Education Development

    BR0040, 2013, E-Government

  36. Generation of Knowledge and Capacity-Building of Managers and Public Resources Operator’S Partners and of Councilors for Social Control

    BR0041, 2013, Capacity Building

  37. National Program for Strengthening School Councils

    BR0042, 2013, Capacity Building

  38. Development of a Unified and Interactive Information Panel on the Implementation of the Water for All Program, Which Can Be Publicly Accessed Through the Internet

    BR0043, 2013, Capacity Building

  39. Digital Inclusion of Health Councils

    BR0044, 2013, E-Government

  40. Starred commitment Development of Tools for Increasing Transparency and Enhancing Land Governance

    BR0045, 2013, E-Government

  41. Implementation of the Document Management Policy in the Federal Government

    BR0046, 2013, Capacity Building

  42. Development of the “Access to Information Library”

    BR0047, 2013, Capacity Building

  43. Disclosure of Data from the Execution of the Union Budget and from Government Purchases

    BR0048, 2013, Fiscal Transparency

  44. Dissemination of the Public Open Data Culture to the Local Governments

    BR0049, 2013, Capacity Building

  45. Development of Support Technologies and Licensing Models for the Disclosure of Open Data

    BR0050, 2013, E-Government

  46. Disclosure of Information from Government Systems in an Open Data Format

    BR0051, 2013, Open Data

  47. Corporative Information Management in Social Security (E-Governance)

    BR0052, 2013, E-Government

  48. Improvement of Active Transparency and of the Unique Health System’ Ombudsman Unit

    BR0053, 2013, Health

  49. Strengthening of the National Audit System of the Unique Health System (SUS)

    BR0054, 2013, Audits and Controls

  50. Increasing Public Transparency of the Labor Relations Secretariat of the Ministry of Labor and Employment

    BR0055, 2013, E-Government

  51. Disclosure of Recommendations to Carry Out Public Audiences to Serve as Reference for the Government

    BR0056, 2013, Capacity Building

  52. Development of a Database of the Federal Public Administration Purchases Prices

    BR0057, 2013, E-Government

  53. Participatory Audits on the Constructions of Brazilian Host Cities for the 2014 FIFA World Cup

    BR0058, 2013, Audits and Controls

  54. Development of an Indicators Model for Transparency of Brazilian Municipalities Institutional Development

    BR0059, 2013, Capacity Building

  55. Development of a Brazilian Portal for the Open Government Partnership (OGP)

    BR0060, 2013, E-Government

  56. Development of Monitoring Reports on the Electronic Citizen Information System (e-SIC)

    BR0061, 2013, E-Government

  57. Encouragement of Social Participation

    BR0062, 2013, Anti-Corruption Institutions

  58. Formulation and Implementation of the Ministry of Defense’S Information Management Policy

    BR0063, 2013, Records Management

  59. Development of a Database of Administrative Documents Produced by Brazil’S Navy

    BR0064, 2013, Public Participation

  60. Open Educational Data

    BR0065, 2013, Education

  61. Improvement of Data Transparency from the National Consumer Protection Information System (Sindec)

    BR0066, 2013, Legislation & Regulation

  62. Restructuring of the Brazilian Federal Government Transparency Portal

    BR0067, 2013, E-Government

  63. Electronic System for Public Consultations

    BR0068, 2013, E-Government

  64. Improvement of Health Services Through the Increased Use of the National Health Card

    BR0069, 2013, Health

  65. Participatory Development of the Federal Ombudsman System

    BR0070, 2013, Justice

  66. “Brazil Transparent” Program

    BR0071, 2013, Capacity Building

  67. Development of the Unique Health System Letter

    BR0072, 2013, Health

  68. Digital Cities Project

    BR0073, 2013, E-Government

  69. Development of the National System for the Promotion of Racial Equality (SINAPIR)

    BR0074, 2013, Human Rights

  70. Improvement of Mechanisms for Social Participation in the Formulation of Public Policies

    BR0075, 2013, Public Participation

  71. Brazilian Portal for Social Participation

    BR0076, 2013, E-Government

  72. Open Data in the Ministry of Justice

    BR0077, 2013, Justice

  73. Improvement of the Pro-Ethics Company Registry

    BR0078, 2013, Private Sector

  74. Expansion of the Database of the National Debarment List (CEIS):

    BR0079, 2013, Open Contracting and Procurement

  75. Monitoring of the National Plan for Food and Nutrition Security (PLANSAN)

    BR0080, 2013, Health

  76. Development of an Information System on the Maria Da Penha Law (Law No. 11,340/2006)

    BR0081, 2013, Gender

  77. Development of Processes for Prior Consultation Under the 169 Convention of the International Labour Organization’S (ILO)

    BR0082, 2013, Labor

  78. Redesign of the Current Protection Programs

    BR0083, 2013, Human Rights

  79. Capacity Building Programs

    BR0001, 2011, Capacity Building

  80. Distance Education Program

    BR0002, 2011, Capacity Building

  81. Guide for Public Officials on Access to Information

    BR0003, 2011, Capacity Building

  82. Information Services Model

    BR0004, 2011, E-Government

  83. Diagnostic Study on the Transparency Values of Executive Branch

    BR0005, 2011, Right to Information

  84. Diagnostic Study on Role of Federal Ombudsman Units (FOUs)

    BR0006, 2011, Justice

  85. Research Study to Identify the Demands of Society in Regard to Access to Information

    BR0007, 2011, Right to Information

  86. Preparation of a Catalogue of Public Data and Information

    BR0008, 2011, Capacity Building

  87. Organization of a Meeting of the Inter-Council Forum Multi-Year Plan 2012–15 (Phase 2)

    BR0009, 2011, Capacity Building

  88. Organization of the 1st National Conference on Transparency and Social Control (1St Consocial)

    BR0010, 2011, Capacity Building

  89. Organization of the 1st National Open Data Meeting

    BR0011, 2011, Capacity Building

  90. Organization of the National Seminar on Social Participation

    BR0012, 2011, Capacity Building

  91. Partnership with the Digital Culture Laboratory

    BR0013, 2011, Capacity Building

  92. Partnership with World Wide Web Consortium (W3C) Brazil

    BR0014, 2011, Capacity Building

  93. Development of the National Open Data Infrastructure (INDA)

    BR0015, 2011, E-Government

  94. INDA Capacity Building Plan

    BR0016, 2011, Capacity Building

  95. INDA Awareness- Raising Activities

    BR0017, 2011, Capacity Building

  96. Launch of the Brazil Open Data Portal

    BR0018, 2011, E-Government

  97. Resource Transfer Agreements and Contract System (SICONV)

    BR0019, 2011, Fiscal Transparency

  98. Aquarius Platform

    BR0020, 2011, E-Government

  99. Data Warehouse

    BR0021, 2011, E-Government

  100. Restructuring the Transparency Portal

    BR0022, 2011, E-Government

  101. Facilitate Access to Specific Databases

    BR0023, 2011, E-Government

  102. Interactive School Development Plan

    BR0024, 2011, E-Government

  103. Control Panel for the Integrated Monitoring and Oversight System (Public Module)

    BR0025, 2011, E-Government

  104. United Suppliers Registry (SICAF)

    BR0026, 2011, E-Government

  105. Registry of National Education Prices

    BR0027, 2011, Education

  106. Contractual Management of IT Services

    BR0028, 2011, E-Government

  107. Implementation of Pro-Ethics Company Registry

    BR0029, 2011, Private Sector

  108. Systemic Integration of Ombudsman Units

    BR0030, 2011, E-Government

  109. Continued Training for Public Ombudsman Units

    BR0031, 2011, Capacity Building

  110. Public Services Portal

    BR0032, 2011, Open Data