Improvement of Data Transparency from the National Consumer Protection Information System (Sindec) (BR0066)
Overview
At-a-Glance
Action Plan: Brazil Second Action Plan
Action Plan Cycle: 2013
Status: Inactive
Institutions
Lead Institution: Ministry of Justice
Support Institution(s): NA
Policy Areas
Access to Information, Legislation & Regulation, Open DataIRM Review
IRM Report: Brazil End-of-Term Report 2013-2016, Brazil Progress Report 2013-2014
Starred: No
Early Results:
Major
Design i
Verifiable: Yes
Relevant to OGP Values: Access to Information , Technology
Implementation i
Description
to enhance transparency on the records of Sindec’s demands through the regular disclosure of their data in an open format in the dados.gov.br Portal, in compliance with the principles of the Open Government Data policy. The disclosed content shall be used to the assessment of regulatory impact from the consumer’s perspective, to the monitoring of the effectiveness of measures implemented by all entities of the system, besides other public agencies and the market, and to the assessment of the quality of consumption relationships, which shall be provided through the formulation of a proposal for indicators by the agency.
IRM End of Term Status Summary
Commitment 2.9. Improvement of data transparency from the National Consumer Protection Information System (Sindec)
Commitment Text: To enhance transparency on the records of Sindec’s demands through the regular disclosure of their data in an open format in the dados.gov.br Portal, in compliance with the principles of the Open Government Data policy. The disclosed content shall be used to the assessment of regulatory impact from the consumer’s perspective, to the monitoring of the effectiveness of measures implemented by all entities of the system, besides other public agencies and the market, and to the assessment of the quality of consumption relationships, which shall be provided through the formulation of a proposal for indicators by the agency.
Responsible institution: Ministry of Justice
Supporting institution: None
Start date: Not specified End date: 14 December 2014
Commitment Aim:
This commitment references Sindec, which integrates the processes and procedures related to consumer services in the 26 state and 232 municipal institutions responsible for consumer protection (Procons). The commitment sought to regularly disclose Sindec data in an open format on the dados.gov.br portal, in order to assess the system’s regulatory impact and monitor all of its entities.
Status
Midterm: Completed
The commitment was completed at the midterm review. Sindec data on consumer complaints are now disclosed regularly in open data format.[Note 50: Portal Brasileiro de Dados Abertos, Sindec, http://dados.gov.br/dataset?q=sindec. ] The Ministry of Justice also included Sindec in the Institutional Plan for Open and Spatial Data.[Note 51: Ministry of Justice, Institutional Plan for Open and Spatial Data, 2014, http://justica.gov.br/dados-abertos/plano.pdf.] In June 2014, the government launched Consumidor.gov.br in coordination with government, businesses, and citizens to address consumer rights complaints.
Did it open government?
Access to information: Major
The major contribution of this commitment to open government in Brazil was the implementation of advanced open data standards and open data governance for Sindec data. Previously, the data were not easily accessible for research and analysis. Now, they are used by civil society organisations, such as the Brazilian Institute for Consumer Protection (IDEC); government agencies, such as the Brazilian Court of Auditors; and various media organisations.[Note 52: Globo, “Procons realizaram quase 2,5 milhões de atendimentos em 2014,” 9 February 2015, http://glo.bo/2hBhuAX. ] The media’s use of the data, in particular, illustrates the benefits of user-friendly and well-organised data for civil society. For example, Sindec data were used in widespread news coverage of the high level of consumer complaints in the telecommunications sector.[Note 53: Folha de São Paulo, “Setor de telecomunicações lidera queixas no Procon de SP em 2014,” 24 March 2014, http://bit.ly/1MpJLnq. ],[Note 54: Meio e Mensagem, “Telefonia é a mais reclamada nos Procons,” 9 February 2015, http://bit.ly/2h5Y0DO. ] Citizens can now better identify which sectors and businesses are abusive to consumers, and businesses have incentives to find solutions to common consumer complaints and improve their services. However, its impact is long-term.
The launch of consumidor.gov.br has had more immediate impacts. It is a platform designed to reduce the reliance on judicial means for consumer complaints. The initiative is a virtual space for consumers and businesses to communicate directly with one another and resolve conflicts. According to the government’s self-assessment, the system has over 53,000 consumer claims, and is utilised by more than 74,000 people and 230 major private sector organisations. Additionally, four out of every five complaints are resolved within a week.[Note 55: Ministry of Justice, Balanço do consumidor.gov.br, 15 June 2015, http://bit.ly/2htlfXz. ] The new platform allows consumers to filter companies, based on their consumer satisfaction grades or consumer complaints, and download this information in open data format. According to the IDEC, “…the platform is a viable solution to individual problems. As a result, IDEC supports this alternative channel for consumer conflict resolution and acknowledges that widespread use of this service by Brazilian consumers would popularise the virtual platform as a quick and effective way of resolving conflicts.”[Note 56: IDEC, 2015, http://www.idec.org.br/especial/consumidor-gov. ]
It should be noted, however, that while the Sindec data release is a direct product of the commitment, the launch of consumidor.gov.br was not included in the action plan. Instead, it was a separate Ministry of Justice open data initiative. As such, the commitment, as defined in the action plan, is considered to have opened government in a major way, even though consumidor.gov.br has been an outstanding achievement for open government in Brazil.
Carried forward?
The commitment is not included in Brazil’s third action plan. If it is carried forward in the future, the IRM researcher recommends coming up with collaborative ways civil society and government can improve consumer relations.
Commitments
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Subnational Good Governance
BR0100, 2018, Capacity Building
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Open Data Policy
BR0101, 2018, Access to Information
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Scientific Data Governance
BR0102, 2018, Access to Information
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Capacity-Building and Oversight on Nutrition Policy
BR0103, 2018, Capacity Building
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Transport Data
BR0104, 2018, E-Government
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Transparency and Oversight in Infrastructure Repair Processes
BR0105, 2018, Capacity Building
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Increase Participation in Legislative Process
BR0106, 2018, Capacity Building
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Urban and Rural Land Registers
BR0107, 2018, E-Government
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Climate Change Policy Evaluation
BR0108, 2018, E-Government
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Water Resource Management
BR0109, 2018, Capacity Building
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National Electronic System/ATI implementation
BR0110, 2018, Access to Information
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Open Data on the Federal Government
BR0084, 2016, Access to Information
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Transparency of Public Funds
BR0085, 2016, Capacity Building
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Access to Information Policy in the Federal Government – Promptness and Effectiveness to Information Requests
BR0086, 2016, Access to Information
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Access to Information Policy in the Federal Government – Requesters’ Personal Information Safeguard
BR0087, 2016, Access to Information
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Effectiveness of National Policy for Social Participation Mechanisms
BR0088, 2016, Capacity Building
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Digital Educational Resources
BR0089, 2016, Capacity Building
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Open Data and Information Governance in Health
BR0090, 2016, Access to Information
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Prevention to Torture and Mean, Inhuman, or Humiliating Treatments in the Penitentiary System
BR0091, 2016, Access to Information
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Innovation Spaces for Management in Public Services
BR0092, 2016, Capacity Building
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Assessment and Streamline of Public Services
BR0093, 2016, E-Government
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Open Innovation and Transparency in the Legislative
BR0094, 2016, Capacity Building
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Fostering Open Government in States and Municipalities
BR0095, 2016, Capacity Building
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Transparency and Innovation in the Judiciary
BR0096, 2016, Access to Justice
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Social Participation in Federal Government’S Planning Cycle
BR0097, 2016, E-Government
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Open Data and Active Transparency in Environment Issues
BR0098, 2016, Access to Information
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Mapping and Participatory Management for Culture
BR0099, 2016, Access to Information
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Probity Defense and Asset Recovery
BR0033, 2013, Anti-Corruption
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Development of a Methodology for Social Participation on the Monitoring of the Pluriannual Plan (PPA) and on the Formulation of the Federal Public Budget
BR0034, 2013, Capacity Building
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Development of the Monitoring System for the Social Movements Demands
BR0035, 2013, Capacity Building
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Capacity-Building of Educators, Political Agents, Public Managers, Councilors for Social Policies and Community Leaderships
BR0036, 2013, Capacity Building
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Encourage States and Municipalities to Endorse the OGP Four Principles
BR0037, 2013, Capacity Building
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Implementation of the ODP.Nano
BR0038, 2013, Fiscal Openness
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Strengthening of the Office of the Comptroller General (CGU)
BR0039, 2013, Anti-Corruption
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Online Accountability of Resources for Education Within the National Fund for Education Development
BR0040, 2013, E-Government
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Generation of Knowledge and Capacity-Building of Managers and Public Resources Operator’S Partners and of Councilors for Social Control
BR0041, 2013, Capacity Building
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National Program for Strengthening School Councils
BR0042, 2013, Capacity Building
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Development of a Unified and Interactive Information Panel on the Implementation of the Water for All Program, Which Can Be Publicly Accessed Through the Internet
BR0043, 2013, Capacity Building
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Digital Inclusion of Health Councils
BR0044, 2013, E-Government
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Development of Tools for Increasing Transparency and Enhancing Land Governance
BR0045, 2013, E-Government
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Implementation of the Document Management Policy in the Federal Government
BR0046, 2013, Capacity Building
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Development of the “Access to Information Library”
BR0047, 2013, Access to Information
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Disclosure of Data from the Execution of the Union Budget and from Government Purchases
BR0048, 2013, Access to Information
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Dissemination of the Public Open Data Culture to the Local Governments
BR0049, 2013, Access to Information
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Development of Support Technologies and Licensing Models for the Disclosure of Open Data
BR0050, 2013, Access to Information
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Disclosure of Information from Government Systems in an Open Data Format
BR0051, 2013, Access to Information
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Corporative Information Management in Social Security (E-Governance)
BR0052, 2013, E-Government
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Improvement of Active Transparency and of the Unique Health System’ Ombudsman Unit
BR0053, 2013, Access to Justice
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Strengthening of the National Audit System of the Unique Health System (SUS)
BR0054, 2013, Anti-Corruption
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Increasing Public Transparency of the Labor Relations Secretariat of the Ministry of Labor and Employment
BR0055, 2013, E-Government
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Disclosure of Recommendations to Carry Out Public Audiences to Serve as Reference for the Government
BR0056, 2013, Capacity Building
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Development of a Database of the Federal Public Administration Purchases Prices
BR0057, 2013, Anti-Corruption
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Participatory Audits on the Constructions of Brazilian Host Cities for the 2014 FIFA World Cup
BR0058, 2013, Anti-Corruption
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Development of an Indicators Model for Transparency of Brazilian Municipalities Institutional Development
BR0059, 2013, Capacity Building
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Development of a Brazilian Portal for the Open Government Partnership (OGP)
BR0060, 2013, E-Government
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Development of Monitoring Reports on the Electronic Citizen Information System (e-SIC)
BR0061, 2013, Access to Information
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Encouragement of Social Participation
BR0062, 2013, Anti-Corruption
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Formulation and Implementation of the Ministry of Defense’S Information Management Policy
BR0063, 2013, Records Management
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Development of a Database of Administrative Documents Produced by Brazil’S Navy
BR0064, 2013, Public Participation
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Open Educational Data
BR0065, 2013, Access to Information
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Improvement of Data Transparency from the National Consumer Protection Information System (Sindec)
BR0066, 2013, Access to Information
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Restructuring of the Brazilian Federal Government Transparency Portal
BR0067, 2013, Access to Information
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Electronic System for Public Consultations
BR0068, 2013, E-Government
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Improvement of Health Services Through the Increased Use of the National Health Card
BR0069, 2013, Health
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Participatory Development of the Federal Ombudsman System
BR0070, 2013, Justice
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“Brazil Transparent” Program
BR0071, 2013, Access to Information
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Development of the Unique Health System Letter
BR0072, 2013, Health
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Digital Cities Project
BR0073, 2013, E-Government
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Development of the National System for the Promotion of Racial Equality (SINAPIR)
BR0074, 2013, Human Rights
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Improvement of Mechanisms for Social Participation in the Formulation of Public Policies
BR0075, 2013, Public Participation
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Brazilian Portal for Social Participation
BR0076, 2013, E-Government
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Open Data in the Ministry of Justice
BR0077, 2013, Access to Information
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Improvement of the Pro-Ethics Company Registry
BR0078, 2013, Private Sector
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Expansion of the Database of the National Debarment List (CEIS):
BR0079, 2013, Anti-Corruption
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Monitoring of the National Plan for Food and Nutrition Security (PLANSAN)
BR0080, 2013, Health
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Development of an Information System on the Maria Da Penha Law (Law No. 11,340/2006)
BR0081, 2013, Gender
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Development of Processes for Prior Consultation Under the 169 Convention of the International Labour Organization’S (ILO)
BR0082, 2013, Labor
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Redesign of the Current Protection Programs
BR0083, 2013, Access to Justice
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Capacity Building Programs
BR0001, 2011, Access to Information
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Distance Education Program
BR0002, 2011, Access to Information
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Guide for Public Officials on Access to Information
BR0003, 2011, Access to Information
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Information Services Model
BR0004, 2011, Access to Information
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Diagnostic Study on the Transparency Values of Executive Branch
BR0005, 2011, Access to Information
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Diagnostic Study on Role of Federal Ombudsman Units (FOUs)
BR0006, 2011, Access to Information
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Research Study to Identify the Demands of Society in Regard to Access to Information
BR0007, 2011, Access to Information
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Preparation of a Catalogue of Public Data and Information
BR0008, 2011, Capacity Building
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Organization of a Meeting of the Inter-Council Forum Multi-Year Plan 2012–15 (Phase 2)
BR0009, 2011, Capacity Building
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Organization of the 1st National Conference on Transparency and Social Control (1St Consocial)
BR0010, 2011, Capacity Building
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Organization of the 1st National Open Data Meeting
BR0011, 2011, Access to Information
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Organization of the National Seminar on Social Participation
BR0012, 2011, Capacity Building
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Partnership with the Digital Culture Laboratory
BR0013, 2011, Access to Information
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Partnership with World Wide Web Consortium (W3C) Brazil
BR0014, 2011, Access to Information
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Development of the National Open Data Infrastructure (INDA)
BR0015, 2011, Access to Information
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INDA Capacity Building Plan
BR0016, 2011, Access to Information
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INDA Awareness- Raising Activities
BR0017, 2011, Access to Information
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Launch of the Brazil Open Data Portal
BR0018, 2011, Access to Information
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Resource Transfer Agreements and Contract System (SICONV)
BR0019, 2011, Access to Information
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Aquarius Platform
BR0020, 2011, Access to Information
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Data Warehouse
BR0021, 2011, E-Government
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Restructuring the Transparency Portal
BR0022, 2011, Access to Information
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Facilitate Access to Specific Databases
BR0023, 2011, E-Government
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Interactive School Development Plan
BR0024, 2011, E-Government
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Control Panel for the Integrated Monitoring and Oversight System (Public Module)
BR0025, 2011, E-Government
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United Suppliers Registry (SICAF)
BR0026, 2011, Access to Information
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Registry of National Education Prices
BR0027, 2011, Anti-Corruption
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Contractual Management of IT Services
BR0028, 2011, Anti-Corruption
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Implementation of Pro-Ethics Company Registry
BR0029, 2011, Private Sector
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Systemic Integration of Ombudsman Units
BR0030, 2011, Access to Justice
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Continued Training for Public Ombudsman Units
BR0031, 2011, Access to Justice
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Public Services Portal
BR0032, 2011, Access to Information