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Public Consultation Improvements (BG0060)



Action Plan: Bulgaria National Action Plan 2016-2018

Action Plan Cycle: 2016

Status: Inactive


Lead Institution: Administration of the Council of Ministers

Support Institution(s): Institute for Public Administration, Council for Administrative Reform, Bulgarian Centers for Non-Profit Law, Forum "Citizens Initiatives"

Policy Areas

E-Government, E-petitions, Public Participation

IRM Review

IRM Report: Bulgaria End-of-Term Report 2016-2018, Bulgaria Mid-Term Report 2016-2018

Starred: No

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Civic Participation , Technology

Potential Impact:

Implementation i



Bulgarian government will maintain an active dialog with civil society based on innovative forms of interaction allowing for feedback and co-authorship of policy. Improving the quality of public consultation through upgrading the functionalities of the Public Consultation Portal; drafting unified standards for the selection of the members of public and consultative councils, publicity of their operation and decision – making mechanisms; development in conjunction with civil society organizations of training programs for public officials on the organization of effective public consultations, developing guidelines for citizen engagement and provision of feedback Status quo/Problem addressed: The new amendments of the Normative Acts Law introduce more detailed requirements regarding the quality of public consultations. The experience gained so far also shows that there are some shortcomings in the manner in which public consultations were organized and conducted. These weaknesses need to be addressed in order to promote more active involvement of all stakeholders and improve the quality of the end products. For this purpose it is necessary to upgrade the skill of the public officials in relation to holding public consultations while at the same time integrating the new requirements in the Public Consolations Portal as the main communication channel. Being developed in 2008 many of the Portal’s functionalities are obsolete and do not meet the expectations of the users - mainly in terms of feedback, crowdsourcing tools, search, etc. Main objective: To increase the quality of public consultations and more actively involve the stakeholders in policy-formulation and development of legislation. Ambition: Making use of new technologies to expand the scope of public consultations. Relevance and OGP challenge addressed: Improving public consultation methods and procedures and enhancing the inclusion channels provides an opportunity for a greater number of stakeholders to be involved and results in increased trust in the process. The measure will increase public integrity. Lead implementing agency: Administration of the Council of Ministers Other governmental institutions involved: Institute for Public Administration, Council for Administrative Reform Other non-governmental institutions involved: Bulgarian Center for Non-Profit Law, Forum “Citizen Initiatives” Deliverables and impact: Increased number of stakeholders taking part in public consultations; improved quality of consultations; improved internal procedures for organizing public consultations; broadened skills of the public officials to take part in and facilitate public consultations. Completion date: December 2017. Introducing an option for a national and local electronic petition and reducing red tape and the requisite data for organizing a citizen petition. Adopting the necessary amendments to the Direct Participation Act Status quo/Problem addressed: Currently the Direct Participation of Citizens Act does not provide for e-petitions for national and local initiatives. Such an option is available only for European citizen initiatives. Main objective: To mobilize citizen participation through easing the procedures for the organization of national and local citizen initiatives. Ambition: More opportunities for the citizens to influence government. Relevance and OGP challenge addressed: The new technologies significantly facilitate citizen selforganization towards more active involvement in the decision-making processes. The measure contributes to improving public integrity. Lead implementing agency: Administration of the Council of Ministers Other governmental actors involved: No Other non-governmental actors involved: Bulgarian Center for Non-Profit Law, Forum “Citizen Initiatives” Deliverables and impact: Promote citizen organization and citizen initiatives; reduced bureaucratic barriers to direct citizen involvement. Completion date: June 2018. Establishment of a permanent joint mechanism for monitoring and evaluation of the OGP national action plan implementation Status quo/Problem addressed: The approach to involving the stakeholders in the monitoring and evaluation of the implementation of the OGP national action plans of Bulgaria has not been consistent and well - structured. It relied to a large extent on the stakeholders being the pro-active part but given the low level of awareness of the initiative and the lack of a clear procedure, very few representatives of civic organizations took part in monitoring activities. Main objective: To encourage active citizen involvement and increase the quality of implementation through a structured monitoring mechanism for the OGP national action plans. Ambition: Constant improvement of the quality of implementation of the national action plans and involvement of more stakeholders in the monitoring and evaluation effort. Relevance and OGP challenge addressed: The establishment of a permanent joint monitoring and evaluation mechanism will increase the frequency of providing information about the implementation progress, ensure predictability of the interactions and hence promote citizen participation. The measure is aimed at improving public integrity. Lead implementing agency: Administration of the Council of Ministers Other governmental actors involved: Ministries in charge of implementing action plan measures Other non-governmental actors involved: No Deliverables and impact: Increased transparency and accountability in the implementation of national action plans; increased number of involved stakeholders; identified and addressed implementation shortcomings; strategic approach to implementation and evaluation put in place. Completion date: October 2016. Piloting a new collaborative method (design-thinking) for analysis of complex open issues in the decision-making process relating to the EU Funds: organizing a seminar with stakeholders focused on the practical implementation of the environmental and climate policies as horizontal policies within the EU Funds management Status quo/Problem addressed: The co-design method is not widely used in Bulgaria for solving complex policy issues. Predominantly conventional approaches and tools are employed in the consultative process which are often more rigid and sometimes limit creativity and innovation. Main objective: To promote innovative consultation tools and increase the quality of policies formulated. Ambition: To foster a collaborative culture in the process of formulating and implementing policies. Relevance and OGP challenge addressed: The new collaborative methods of policy-making contribute to achieving better balance in the consultation process, create opportunities for more viewpoints to be presented thus stimulating citizen participation. The measure will increase public integrity and support the more effective management of public resources. Lead implementing agency: Administration of the Council of Ministers, Central Coordination Unit Other governmental actors involved: no Other non-governmental actors involved: no Deliverables and impact: Public official acquire skills to apply the new design-thinking method for resolving complex policy issues; increased creativity and innovation in the consultative process. Completion date: December 2016

IRM End of Term Status Summary

4a.1.1 Public consultation improvements
For specifics on this commitment, please see the full report in Bulgarian or English.


  1. Improve the Accessibility and Quality of Public Services by Employing e-Government Tools

    BG0042, 2016, E-Government

  2. Ministry of Environment and Waters e-Government Strategy and Roadmap

    BG0043, 2016, E-Government

  3. e-Register of VOC-Emitting Installations and e-Services

    BG0044, 2016, E-Government

  4. National Waste Management Information System And Related e-Services

    BG0045, 2016, E-Government

  5. e-Referrals and e-Prescriptions

    BG0046, 2016, E-Government

  6. Transformation of CSO Registration Procedure

    BG0047, 2016, Civic Space

  7. EU Fund Management and Statistical Institute Information Systems

    BG0048, 2016, E-Government

  8. Customs Agency’S Information System Upgrade

    BG0049, 2016, E-Government

  9. Centralized Public Procurement System

    BG0050, 2016, Anti-Corruption

  10. Enhancing the Scope of Available Public Information and Extensive Electronization of the Information Provision Processes

    BG0051, 2016, Access to Information

  11. RTI Act Implementation Trainings for Administrative Officials

    BG0052, 2016, Access to Information

  12. Maintaining Public Electronic Registers on Gambling

    BG0053, 2016, Access to Information

  13. Publish the Annual Priorities of the National Revenue Agency

    BG0054, 2016, Access to Information

  14. Analysis/Research Publication for Information Exchange

    BG0055, 2016, Access to Information

  15. Register of Regulatory and Supervisory Agencies Whose Officials Are Appointed by Parliament

    BG0056, 2016, Access to Information

  16. National Institute for Immovable Cultural Heritage Information System and e-Services

    BG0057, 2016, Access to Information

  17. Opening Local Government Data

    BG0058, 2016, Access to Information

  18. Pilot “Citizen Budget” Initiative

    BG0059, 2016, Capacity Building

  19. Public Consultation Improvements

    BG0060, 2016, E-Government

  20. e-Petitions for National and Local Initiatives

    BG0061, 2016, E-Government

  21. M&E Mechanism for OGP Action Plan

    BG0062, 2016, Private Sector

  22. Design-Thinking Collaborative Method

    BG0063, 2016, Capacity Building

  23. Forums on Corporate Social Responsibility Strategy

    BG0064, 2016, Anti-Corruption

  24. Strive to Improve the Environment and Provide Support for the Development of Civil Society Organizations

    BG0065, 2016, Aid

  25. Public Register for e-Government Projects

    BG0066, 2016, E-Government

  26. Information System for Corruption Risk Analysis

    BG0067, 2016, Anti-Corruption

  27. Customs Agency Suitability Test

    BG0068, 2016, Anti-Corruption

  28. Citizen Feedback Mechanism for the Customs Agency

    BG0069, 2016, Anti-Corruption

  29. Beneficial Ownership Disclosure in Public Contracts

    BG0070, 2016, Anti-Corruption

  30. Improve Open Data Portal

    BG0071, 2016, Access to Information

  31. Publish Data on EU Funds

    BG0072, 2016, Access to Information

  32. Open Data Promotional Events

    BG0073, 2016, Access to Information

  33. Open Data Usage Manual

    BG0074, 2016, Access to Information

  34. GIS Applications for the Register of Protected Areas in Bulgaria

    BG0075, 2016, Access to Information

  35. Macroeconomic Forecast Data

    BG0076, 2016, Access to Information

  36. Publication of Open Data on Migration

    BG0077, 2016, Access to Information

  37. Publish Crime Prevention Information System Data

    BG0078, 2016, Access to Information

  38. Normative Acts Ammendments

    BG0027, 2014, Legislation & Regulation

  39. SME Test

    BG0028, 2014, Legislation & Regulation

  40. Improved Civic Participation in Consultative Councils

    BG0029, 2014, E-Government

  41. Set up a Council for Development of the Civil Society

    BG0030, 2014, Civic Space

  42. Government Debt Transparency

    BG0031, 2014, E-Government

  43. Financial Information Accessibility

    BG0032, 2014, Capacity Building

  44. Transparency of Underground Resources Act

    BG0033, 2014, Anti-Corruption

  45. State Fees Reform

    BG0034, 2014, Fiscal Openness

  46. Starred commitment Improvements to Access to Public Information Act

    BG0035, 2014, Access to Information

  47. Start Process for Ratification of the Council of Europe Convention

    BG0036, 2014, Access to Information

  48. Budget Payments in Open Format

    BG0037, 2014, Access to Information

  49. Public Procurement Controls

    BG0038, 2014, Anti-Corruption

  50. Introducing e-Procurement

    BG0039, 2014, Anti-Corruption

  51. Conflicts of Interest

    BG0040, 2014, Anti-Corruption

  52. Problem Solving Courts

    BG0041, 2014, Judiciary

  53. Strategy for Public Debt Management 2012-2015

    BG0001, 2012, Fiscal Openness

  54. Starred commitment Strategy for NGO Development

    BG0002, 2012, Civic Space

  55. Starred commitment Budget Legislation Amendments

    BG0003, 2012, Fiscal Openness

  56. Publication of Information About the Tax Expenditures

    BG0004, 2012, Fiscal Openness

  57. Publication of Information About the Tax Audit Reports

    BG0005, 2012, Anti-Corruption

  58. Starred commitment Mining Industry and Underground Resources

    BG0006, 2012, Anti-Corruption

  59. Law on the Underground Resources

    BG0007, 2012, Anti-Corruption

  60. Starred commitment Public Information System on Mineral Resources

    BG0008, 2012, Anti-Corruption

  61. Transparency of Managing Mineral Resources

    BG0009, 2012, Anti-Corruption

  62. Legislative Acts Impact Assessment

    BG0010, 2012, Open Parliaments

  63. Starred commitment National Health Information System

    BG0011, 2012, E-Government

  64. Outsourcing Activities to the Businesses

    BG0012, 2012, Private Sector

  65. Improving Consultation Practices with the Business

    BG0013, 2012, Private Sector

  66. Discussion Forums on CSR

    BG0014, 2012, Private Sector

  67. Integrating Preventive Environment Tools

    BG0015, 2012, Environment and Climate

  68. Unified Portal for Administrative Services: Portal Development

    BG0016, 2012, E-Government

  69. Operational Compatibility Registries: Update Registries

    BG0017, 2012, E-Government

  70. Unified Portal for Administrative Services: Portal Maintenance

    BG0018, 2012, E-Government

  71. Operational Compatibility Registries: Registries Maintenance

    BG0019, 2012, E-Government

  72. Starred commitment Development of e-Health Care

    BG0020, 2012, E-Government

  73. Develop Website

    BG0021, 2012, E-Government

  74. Public Release of Budget Spending

    BG0022, 2012, E-Government

  75. Control and Monitoring

    BG0023, 2012, E-Government

  76. Improving Portal

    BG0024, 2012, E-Government

  77. Starred commitment Enhance Information System

    BG0025, 2012, E-Government

  78. Access to Information Act Improvement

    BG0026, 2012, Access to Information

Open Government Partnership