e-Platform for Public Services Repository (CV0006)

What is the issue addressed by the commitment? Access and orderly provision of the information collected, generated and maintained by the State is a key component to build on more informed and accurate governance strategies and public policies. But it also is an important added value for civil society and businesses that can take advantage of these data. The measures proposed in this area of intervention aim to open up the State, make it more transparent and scrutinized and, therefore, a more credible partner for the country's development. At the moment, information related to existing public services is dispersed. Part of the information can be found on the state services portal and the vast majority of the information is not mapped and is scattered across various government agencies, making it difficult for citizens, businesses and decision makers in the change process to access information.

What is the commitment? Development of the computer platform that makes available the repository of information on public services provided to citizens and businesses.

How will the commitment help solve the issue identified? This commitment solves the problem of accessing information on services provided by the State, ensuring that citizens find the information they need online, and that this same information is valid, up-to-date and of good quality. It will enable citizens and businesses to submit complaints, make recommendations for improvement regarding the provision of services, information on which is made available on the platform.

Why is the commitment relevant to OGP values ? • It enables to create knowledge of the services available (provided in person and digitally); • It allows knowledge of all citizens involved in public affairs, in particular public services; • It improves the quality of information made available which increases transparency.

Additional information The project is included in Cabo Verde's Digital Government Action Plan

Description of expected outcomes The expected result is the implementation and provision of a centralized public service information repository, capable of centrally feeding other government platforms, containing information on at least 80% of the public services provided.

Macro activities (Starting date - Completion date)

Mapping of public services provided in different manners (online and in person) (January, 2023 - December, 2023)

Development of a computer platform that provides the repository of public services provided by the State (July, 2023 - December, 2024)

Drafting of legislation to make the information repository official (July, 2023 - December, 2023)

Action Plan Review

Commitment 3. Public services co-creation