Identify and acquire necessary tools for teleworking (CI0032)
Overview
At-a-Glance
Action Plan: Côte d’Ivoire Action Plan 2020-2022
Action Plan Cycle: 2020
Status:
Institutions
Lead Institution: Ministry of the Digital Economy and Post
Support Institution(s): State actors involved ANSUT, ARTCI, SNDI CSOs, private sector, multilaterals, working groups Mobile phone operators, Internet Service Providers (ISPs)
Policy Areas
Capacity Building, Sustainable Development GoalsIRM Review
IRM Report: Côte d’Ivoire Results Report 2020-2022, Côte d’Ivoire Action Plan Review 2020-2022
Early Results: No early results to report yet
Design i
Verifiable: Yes
Relevant to OGP Values: No
Ambition (see definition): Low
Implementation i
Description
What is the public interest issue to be addressed by this commitment? The COVID-19 health crisis, which the whole world has known, converted our societies, including Côte d'Ivoire, to teleworking overnight. Teleworking has been used by the vast majority of companies and Administrations, as an alternative mode of work to cope with the constraints linked to corona virus disease. Thus, on Thursday, April 9, 2020, the Ivorian Public Administration officially implemented teleworking to ensure the continuity and efficiency of public services in the context of the health crisis linked to COVID-19. This working method poses the technical problem of tool availability and data security.
What is the commitment? The general objective of this commitment is to provide the Ivorian administration with technical means for the practice of teleworking. The commitment will result in: - the identification of executives who require teleworking; - the identification and choice of software tools adapted to each telework setting; - the identification and choice of the material tools necessary for teleworking; - the deployment of support infrastructures; - the provision of tools for workers to perform teleworking (computer hardware, software, subscriptions, communications, etc.).
How will commitment contribute to solve the public problem? By making teleworking tools available in a secure environment, the commitment will help: - compliance with barrier measures during an epidemic or pandemic; - the continuity of the public service; - the preservation of jobs; - flexibility in working hours; - at the domicile of the workplace. 28 The different steps for the identification and implementation of teleworking tools are: - Carry out a comparative study of the different tools to assess their strengths and weaknesses; - Proceed with the selection of tools with regard to the objectives of the Government; - Acquire or develop the selected tools; - Put in place the selected tools; - Provide support to users in the use of the selected tools.
Why is this commitment relevant to OGP values? This commitment advocates the use of information and communication technologies for the performance of tasks relating to the exercise of public and private functions. This commitment allows work continuity, reinforces its efficiency and guarantees the safety of workers.
Additional information The commitment budget is estimated at 1.5 billion FCFA • The National Development Program (PND) - Link to the Sustainable Development Goals: o Access to quality education o Reduction of inequalities o Decent work and economic growth o Protect the planet and guarantee prosperity for all.
Important activity having a verifiable deliverable Start date End date Make a comparative study of the different tools January 2021 April 2021 Proceed to the selection of tools with regard to the Government's objectives May 2021 June 2021 Acquire or develop the selected tools July 2021 December 2021 Set up the selected tools January 2022 March 2022 Support users in the use of the tools selected. April 2022 May 2022 29
IRM Midterm Status Summary
Action Plan Review
Commitment 7: Teleworking Tools
IRM End of Term Status Summary
Results Report
Commitment 7. Teleworking Tools
● Verifiable: Yes
● Does it have an open government lens? No
● Potential for results: Unclear
● Completion: Complete
● Did it open government? No early results to report yet
This commitment aimed to implement teleworking as established in the decree passed in Commitment 6. This commitment lacked an open government lens and was therefore not found to have opened government to the public despite completion. The Government of Côte d’Ivoire launched Microsoft Teams as a teleworking tool [18] on 9 April 2020 under the e‑Governance project (e-Gouv) with Microsoft, granting ministries and institutions of Côte d’Ivoire with 13,000 licenses. The government has tasked the National Agency for Universal Telecommunications Service (ANSUT) with supporting the various administrations in its operation. ANSUT has developed a user guide [19] with that purpose. The commitment holder did not respond to requests for an interview, but the IRM researcher determined this commitment was likely complete based on desk research.