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Implementing Right to Information (HR0026)



Action Plan: Croatia Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: Information Commissioner

Support Institution(s): Ministry of Administration, State Public Administration School, Central State Office for the Development of the Digital Society, NGO, Units of local and regional self-government

Policy Areas

Capacity Building, Justice, Legislation & Regulation, Right to Information

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information

Potential Impact:

Implementation i

Completion: Pending IRM Review


Implementation of the measure is under way and will be conducted until 21 August 2020
Description of the measure
Which public issue does the measure address? In spite of the increased quantity of publicly accessible information on
the internet pages of public authority bodies, and the availability of
information on demand to citizens, they and other users cannot yet rely
on the fact that all information will be easily or quickly accessible. This
is clear from the number of complaints due to administrative silence or
misrepresentations of the provisions of the Act on Access to Information
when approaching public authorities. In effect, this is the consequence
of a lack of knowledge of the pertinent provisions and the inadequate
competences of public authorities, but also the lack of awareness on
the part of citizens regarding their rights. It is necessary to invest in
further structured efforts in the education and standardisation of the
procedures of public authorities, raising the level of awareness of the
Constitution and Act on the Right to Access Information, in order to
guarantee its effective use by citizens, NGOs and the media, and other
social actors. It is necessary to continue to encourage and monitor the
proactive publication of information by public authorities and their
competent conduct according to the exigencies of existing legal
What does the measure include? The application of the Act on the Right to Access Information and the
exercise of this right depend on proper conduct by the information
provider or public authority, and also on the level of citizens,
associations, and media awareness on how to use the appropriate
mechanisms afforded by the Act. Since most of the educational and
promotional activities of the Information Commissioner from 2013 to the
present day have related to facilitating the capacities of information
providers, an analysis of practice by the Commissioner has revealed
that it is necessary to invest extra efforts in educating citizens, NGOs
and the media.
The main aim is to improve and standardise the conduct of public
authorities according to the Act, reduce the number of user complaints
and level of non-response on the part of administrations, while at the
same time raising the level of knowledge and awareness of the media,
citizens and NGOs on the mechanisms provided by the Act, and how to
use it more effectively.
By implementing training cycles, it is expected that over 200 information
officers and others who participate in creating web content and IT
support will be trained in applying the Act in the first instance procedure,
and that the level of knowledge and awareness of the Act among users
will be raised.
How does the measure contribute to resolving the public
The measure will contribute to resolving the issue by achieving the
planned indicators of implementation of individual activities within the
measure. It is expected that the implementation of the measure will
raise the awareness of the media, NGOs and citizens regarding this
right. In addition, it is expected that training the staff of public authorities
responsible for providing information on the implementation of the Act
will result in fewer user complaints. Thus, access to information will be
made easier and quicker.
Why is this measure relevant to the values of the Open
Government Partnership?
The improvement and standardisation of the implementation of the Act
on the Right to Access Information contribute directly to the public
accountability and transparency of public administration.
Additional information The total costs of implementing the measure are HRK 330,000.
The measure responds to problems recognised within the framework of
the Anti-Corruption Strategy for 2015-2020. One of the strategic areas
identified as a horizontal goal is the right to access information. In
addition, the following issue has been highlighted: the lack of respect for
legal provisions relating to official procedure deadlines and the lack of
applying such provisions to resolving requests for access to information
and the reuse of information by public authorities, along with
procedures according to other legal provisions (particularly in regard to
publishing information, public consultations and public debates); the
lack of the institutional capacities of public authorities: the lack of
knowledge of the Act by public authorities and information officers who
are competent for its implementation, the lack of monitoring the
provisions of the Act which would allow problems to be defined and
solutions to be found to correct these, and cooperation with the
Commissioner and submitting reports: the lack of awareness on the part
of citizens on their right to access information and how to protect this
right: the lack of awareness on the part of citizens, the civil and private
sectors on opportunities to reuse information as a new right guaranteed
by the Act; insufficiently regulated access to information for the media,
and the lack of training among journalists regarding the procedure and
their rights in terms of accessing information.


  1. Implementing Right to Information

    HR0026, 2018, Capacity Building

  2. Fiscal Transparency

    HR0027, 2018, E-Government

  3. Political Finance Transparency

    HR0028, 2018, Capacity Building

  4. Commercial Regulations of Companies Owning Local Governments

    HR0029, 2018, Anti-Corruption Institutions

  5. Transparency in NGO Project Finance

    HR0030, 2018, Capacity Building

  6. Protection of Persons Reporting Corruption

    HR0031, 2018, Anti-Corruption Institutions

  7. Parliamentary Transparency

    HR0032, 2018, E-Government

  8. Media Regulations Framework

    HR0033, 2018, Civic Space

  9. Data Opening

    HR0034, 2018, E-Government

  10. Raising Awareness About Open Data

    HR0035, 2018, Capacity Building

  11. Central State Portal

    HR0036, 2018, E-Government

  12. Public Consultations

    HR0037, 2018, Capacity Building

  13. Implementation of Anti-Corruption Policies by NGOs

    HR0038, 2018, Anti-Corruption Institutions

  14. Local and Regional Open Government

    HR0039, 2018, E-Government

  15. OGP Sustainability

    HR0040, 2018, Capacity Building

  16. Right to Access Information Legislative Framework

    HR0010, 2014, Legislation & Regulation

  17. Improving the Implementation of the Right of Access to Information Act

    HR0011, 2014, Capacity Building

  18. Starred commitment Proactive Release of Information and Opening Data

    HR0012, 2014, Capacity Building

  19. Fiscal Transparency

    HR0013, 2014, Capacity Building

  20. Starred commitment Improvements of Transparency and Efficiency in Public Administration Work

    HR0014, 2014, Capacity Building

  21. Improvement of Transparency of Election and Referendum Campaigns

    HR0015, 2014, E-Government

  22. Transparency in the Area of Youth Policy

    HR0016, 2014, E-Government

  23. Media Transparency

    HR0017, 2014, Civic Space

  24. Improving Transparency of Information on Members of Parliament and Their Work

    HR0018, 2014, Asset Disclosure

  25. Improving Transparency of Data on Assets of Officials

    HR0019, 2014, Asset Disclosure

  26. Starred commitment Improving the Consultation Process with the Interested Public in Legislative Procedures

    HR0020, 2014, Capacity Building

  27. Ensuring the Sustainability of Values and Content of the OGP Initiative

    HR0021, 2014, Capacity Building

  28. Starred commitment Participation in Drafting the New Anti-Corruption Strategy

    HR0022, 2014, Anti-Corruption Institutions

  29. Regulation of Lobbying

    HR0023, 2014, Capacity Building

  30. Improving Efficiency of the Ministry of Interior's Complaints Commission

    HR0024, 2014, Justice

  31. Promoting Civil Participation in the Work of Civil Society Organizations

    HR0025, 2014, Civic Space

  32. Improving the Content and Transparency of Budgetary Documents: Publish and Update the State Budget Proposal

    HR0001, 2012, Fiscal Transparency

  33. Improving Transparency of Business Activity of the Companies of Special State Interest

    HR0002, 2012, Private Sector

  34. Making the Contents of All Budgetary Documents Understandable and Accessible to Citizens

    HR0003, 2012, Fiscal Transparency

  35. Improving Accessibility of Local Budget Contents to the Citizens and the Public: Give Recommendations to Local Units to Publish Budget Documents

    HR0004, 2012, Fiscal Transparency

  36. Starred commitment Improving the Legislative Framework for Exercising the Right of Access to Information: Amend the Act on the Right of Access to Information

    HR0005, 2012, Legislation & Regulation

  37. Starred commitment Improving Access to Information on Expending Public Resources and Contents of Relevant Registers: Implementation of Acts on Political Activity and Campaign Financing

    HR0006, 2012, Civic Space

  38. Ensuring Transparent Work of Public Authority Bodies in the Service of Exercising Citizen Rights: Enhancement of Web Portal with Info on Exercising Rights

    HR0007, 2012, E-Government

  39. Starred commitment Setting up a System of Participatory Drafting and Monitoring of State and Local Budget Implementation: Public Discussions on Budget Allocation

    HR0008, 2012, Participation in Budget Processes

  40. Starred commitment Improving the Practice of Consulting the Interested Public in Procedures of Adopting New Laws: Amend Procedural Rules

    HR0009, 2012, E-Government