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Central State Portal (HR0036)



Action Plan: Croatia Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: Office of the Prime Minister of the Republic of Croatia

Support Institution(s): Central State Office for the Development of the Digital Society, Council for the State IT Infrastructure, Council of the OGP Initiative

Policy Areas

E-Government, Public Service Delivery

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Not Relevant

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


Implementation of the measure is under way and will continue until 21 August 2020
Description of the measure
Which public issue does the measure address? It is necessary to continue integrating the internet pages of state
administration bodies on the Central State Portal. Given the limitations
noted in the current version of the Central State Portal, and the specific
issues related to individual state administration bodies which cover wide
fields, the set-up must be improved by adapting it to the specific
demands of individual bodies. Within the e-Citizens system, work must
continue to develop electronic services for citizens in line with their
needs. For the My Administration page, an analysis of user satisfaction
should be conducted, along with confirming further user needs, so that
the page content can be improved. From May 2016 to May 2017, the
Central State Portal was visited 1,278,505 times and 3,400,499 pages
were consulted.
What does the measure include? The measure includes improving the content and design of the Central
State Portal. It should be the central site where physical and legal
persons can get information on services provided by public authorities,
and the central place for access to electronic services. The expected
results will be a redesigned portal (in accordance with the analysis of
user experiences related to e-Citizens and the Central State Portal
already conducted, and the new Directive from the European
Commission on easier access to web pages).
In addition, it is necessary for as many state bodies as possible to
transfer to the joint system for managing web page content (CMS)
owned by the Government of the Republic of Croatia, which guarantees
content will be stored in a single place in the centre for shared services.
How does the measure contribute to resolving the public
A good quality, simple, consistent web page which fulfils a service for
citizens can contribute to increased use. By improving the arrangement
of information and services, it will be easier and more accessible to use.
The introduction of new visual elements and links with functionality will
mean that the pages work as a unit to link citizens and information.
Transferring to a joint system for managing the web page content of
state bodies will have a unifying effect and create budget savings, as it
will no longer be necessary for each body to make an individual contract
for web page development and storage.
Why is this measure relevant to the values of the Open
Government Partnership?
The measure is relevant to transparency, since it improves the quality of
published information by increasing the number of items in high-quality,
updated form, and improves public access to information by improving
the user interface, making it easier to access content and electronic
Additional information • The measure is in accordance with the e-Croatia 2020 Strategy
Activities Implementation start date Implementation end date
11.1. Continuing to develop the Central State Portal
as the single place for access to the internet pages
of state administration bodies Underway 31 August 2020
11.2. Continuing to develop e-services through the
e-Citizens system Underway 31 August 2020
11.3. Continuing to develop the My Administration
page Underway 31 August 2020
Contact information
Person responsible in the body which is Leader of the
Function, department
Email and telephone
State participants
Other participants
Central State Office for the Development of the Digital Society, Council
for the State IT Infrastructure, Council of the OGP Initiative
NGOs, private sector,
multilaterals, working groups

Croatia's Commitments

  1. Implementing Right to Information

    HR0026, 2018, Capacity Building

  2. Fiscal Transparency

    HR0027, 2018, E-Government

  3. Political Finance Transparency

    HR0028, 2018, Capacity Building

  4. Commercial Regulations of Companies Owning Local Governments

    HR0029, 2018, Anti-Corruption Institutions

  5. Transparency in NGO Project Finance

    HR0030, 2018, Capacity Building

  6. Protection of Persons Reporting Corruption

    HR0031, 2018, Anti-Corruption Institutions

  7. Parliamentary Transparency

    HR0032, 2018, E-Government

  8. Media Regulations Framework

    HR0033, 2018, Civic Space

  9. Data Opening

    HR0034, 2018, E-Government

  10. Raising Awareness About Open Data

    HR0035, 2018, Capacity Building

  11. Central State Portal

    HR0036, 2018, E-Government

  12. Public Consultations

    HR0037, 2018, Capacity Building

  13. Implementation of Anti-Corruption Policies by NGOs

    HR0038, 2018, Anti-Corruption Institutions

  14. Local and Regional Open Government

    HR0039, 2018, E-Government

  15. OGP Sustainability

    HR0040, 2018, Capacity Building

  16. Right to Access Information Legislative Framework

    HR0010, 2014, Legislation & Regulation

  17. Improving the Implementation of the Right of Access to Information Act

    HR0011, 2014, Capacity Building

  18. Proactive Release of Information and Opening Data

    HR0012, 2014, Capacity Building

  19. Fiscal Transparency

    HR0013, 2014, Capacity Building

  20. Improvements of Transparency and Efficiency in Public Administration Work

    HR0014, 2014, Capacity Building

  21. Improvement of Transparency of Election and Referendum Campaigns

    HR0015, 2014, E-Government

  22. Transparency in the Area of Youth Policy

    HR0016, 2014, E-Government

  23. Media Transparency

    HR0017, 2014, Civic Space

  24. Improving Transparency of Information on Members of Parliament and Their Work

    HR0018, 2014, Asset Disclosure

  25. Improving Transparency of Data on Assets of Officials

    HR0019, 2014, Asset Disclosure

  26. Improving the Consultation Process with the Interested Public in Legislative Procedures

    HR0020, 2014, Capacity Building

  27. Ensuring the Sustainability of Values and Content of the OGP Initiative

    HR0021, 2014, Capacity Building

  28. Participation in Drafting the New Anti-Corruption Strategy

    HR0022, 2014, Anti-Corruption Institutions

  29. Regulation of Lobbying

    HR0023, 2014, Capacity Building

  30. Improving Efficiency of the Ministry of Interior's Complaints Commission

    HR0024, 2014, Justice

  31. Promoting Civil Participation in the Work of Civil Society Organizations

    HR0025, 2014, Civic Space

  32. Improving the Content and Transparency of Budgetary Documents: Publish and Update the State Budget Proposal

    HR0001, 2012, Fiscal Transparency

  33. Improving Transparency of Business Activity of the Companies of Special State Interest

    HR0002, 2012, Private Sector

  34. Making the Contents of All Budgetary Documents Understandable and Accessible to Citizens

    HR0003, 2012, Fiscal Transparency

  35. Improving Accessibility of Local Budget Contents to the Citizens and the Public: Give Recommendations to Local Units to Publish Budget Documents

    HR0004, 2012, Fiscal Transparency

  36. Starred commitment Improving the Legislative Framework for Exercising the Right of Access to Information: Amend the Act on the Right of Access to Information

    HR0005, 2012, Legislation & Regulation

  37. Starred commitment Improving Access to Information on Expending Public Resources and Contents of Relevant Registers: Implementation of Acts on Political Activity and Campaign Financing

    HR0006, 2012, Civic Space

  38. Ensuring Transparent Work of Public Authority Bodies in the Service of Exercising Citizen Rights: Enhancement of Web Portal with Info on Exercising Rights

    HR0007, 2012, E-Government

  39. Starred commitment Setting up a System of Participatory Drafting and Monitoring of State and Local Budget Implementation: Public Discussions on Budget Allocation

    HR0008, 2012, Participation in Budget Processes

  40. Starred commitment Improving the Practice of Consulting the Interested Public in Procedures of Adopting New Laws: Amend Procedural Rules

    HR0009, 2012, E-Government