Guidelines for Redesigning Public Services (EE0032)

Overview

At-a-Glance

Action Plan: Estonia Second Action Plan 2014-2016

Action Plan Cycle: 2014

Status:

Institutions

Lead Institution: Ministry of Economic Affairs and Communications

Support Institution(s): State Information System Authority (RIHA), Ministry of Finance (public procurement registry), other government institutions

Policy Areas

Private Sector

IRM Review

IRM Report: Estonia End-of-Term Report 2014-2016, Estonia IRM Report 2014-2015, Estonia IRM Progress Report 2014-2015

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): Low

Implementation i

Completion:

Description

An interactive web-based toolbox for developing public services will be created where service developers from the public, private and NGO sector can obtain guidelines, methods, handbooks and best practices for developing new services or for redesigning existing services.