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Estonia

Presentation of Local Public Services (EE0052)

Overview

At-a-Glance

Action Plan: Estonia Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active

Institutions

Lead Institution: The Ministry of Finance

Support Institution(s): The Government Office, The Association of Estonian Cities and Rural Municipalities, Estonian Cooperation Assembly

Policy Areas

E-Government, Open Data, Records Management, Subnational

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Not Relevant

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review

Description

Simple and user-friendly presentation of the local public service levels
Commitment Start and End Date
July 2018 – June 2020
Lead implementing agency/actor The Ministry of Finance
Other Actors Involved State actors involved The Government Office
CSOs, private sector, multilaterals, working groups The Association of Estonian Cities and Rural Municipalities, Estonian Cooperation Assembly
Commitment description
What is the public problem that the commitment will address? The availability and quality of local public services varies across local governments. At the same time, there is no reference information on the service level, including quality and availability, which complicates improvements.
What is the commitment? The methodology and analysis completed in the summer of 2018 gives an overview of which services are provided in local governments and on what level. An attractive and comprehensive tool available for all citizens is developed based on this methodology and analysis, and each citizen, local government, and ministry can use this tool to view the data of their local government categorised by areas and compare these to Estonian averages and data of other local governments. The users can give feedback in the application.
How will the commitment contribute to solve the public problem? The tool is a source of information for the citizens, offering knowledge on what arguments to use when participating in discussions and what service level to demand in local governments.
Simultaneously, it serves as a management tool for both local governments and the central government. Local governments can find out exactly what is done well and what needs improving. The local government can plan more exact intervention and support measures to improve the service quality.
Which OGP values is this commitment relevant to? Transparency
Additional information -
Milestone Activity Start Date: End Date:
Developing a presentation prototype in cooperation with partners July 2018 December 2018
Preparing terms of reference for the development in cooperation with partners July 2018 February 2019
Completion of the development February 2019 December 2019
Promoting active use of the tool January 2020 June 2020

Estonia's Commitments

  1. Transparent and Inclusive Policy Making

    EE0048, 2018, E-Government

  2. Inclusive Policy-Making

    EE0049, 2018, Capacity Building

  3. Riigikogu Transparency

    EE0050, 2018, E-Government

  4. National and Local Government Action Plans

    EE0051, 2018, Public Service Delivery

  5. Presentation of Local Public Services

    EE0052, 2018, E-Government

  6. Participatiory Democracy Capacity-Building

    EE0053, 2018, Capacity Building

  7. e-Tax and Customs Board 2020

    EE0039, 2016, E-Government

  8. Reducing Bureaucracy and a Simpler State – the Zero Bureaucracy Project

    EE0040, 2016, Capacity Building

  9. Implementation of the Principles of Open Governance at Local Level as a Result of the Administrative Reform

    EE0041, 2016, Capacity Building

  10. More Inclusive Policy-Making on a Central Government Level

    EE0042, 2016, E-Government

  11. More Open and Transparent Law-Making

    EE0043, 2016, Anti-Corruption Institutions

  12. Increase of the Engagement Capacity of State Authorities and Participation Capacity of Nongovernmental Organisations in Policy-Making

    EE0044, 2016, Capacity Building

  13. Intensify Participatory Budgeting on a Local Level

    EE0045, 2016, E-Government

  14. Increasing the Transparency of the Funding of Non-Governmental Organisations

    EE0046, 2016, Anti-Corruption Institutions

  15. Defining Participatory Democracy and Development of Digital Competence in School Education

    EE0047, 2016, Capacity Building

  16. Visualisation of the Policy Making Process

    EE0016, 2014, Public Participation

  17. Upgrading Participation Channels

    EE0017, 2014, E-Government

  18. Improving Government Website

    EE0018, 2014, E-Government

  19. Standard for Information Requests

    EE0019, 2014, E-Government

  20. Early Notice on Policy-Making Processes

    EE0020, 2014, Public Participation

  21. Participation in Early Stage Policy-Making

    EE0021, 2014, Public Participation

  22. Early Access to Tax Policy Decisions

    EE0022, 2014, Public Participation

  23. Better Feedback Mechanism

    EE0023, 2014, Public Participation

  24. Selecting and Funding Participation Projects

    EE0024, 2014, Civic Space

  25. Web Tool

    EE0025, 2014, E-Government

  26. Civil Servant Guidelines for Participation

    EE0026, 2014, Capacity Building

  27. Training Civil Society Organizations (CSOs)

    EE0027, 2014, Capacity Building

  28. Central Government Transactions

    EE0028, 2014, E-Government

  29. Local Authorities' Transactions with Private Entities

    EE0029, 2014, Civic Space

  30. Public Spending for Non-Profits

    EE0030, 2014, Civic Space

  31. Guidelines for Citizen Budgeting

    EE0031, 2014, Capacity Building

  32. Guidelines for Redesigning Public Services

    EE0032, 2014, E-Government

  33. Registry of Public Services

    EE0033, 2014, Open Data

  34. User-Centric Public Services

    EE0034, 2014, E-Government

  35. Access to e-Services for Non-Residents

    EE0035, 2014, Citizenship and Immigration

  36. Open Data Portal

    EE0036, 2014, E-Government

  37. Opening Data

    EE0037, 2014, Capacity Building

  38. Supporting Nongovernmental Open Data Use

    EE0038, 2014, Capacity Building

  39. Drawing up a Green Paper on Organisation of Public Services

    EE0001, 2012, Public Service Delivery

  40. Implementation of the Eesti.Ee Action Plan

    EE0002, 2012, E-Government

  41. Drawing up a Green Paper on Making Public Data Available in a Machine-Readable Form

    EE0003, 2012, E-Government

  42. Creating a Repository of Public Data

    EE0004, 2012, E-Government

  43. Launching Pilot Projects of Public Data Services Based on the Cloud Technology

    EE0005, 2012, E-Government

  44. Interactive Guidelines and Training in Implementation of the Good Practice of Public Engagement

    EE0006, 2012, Open Contracting and Procurement

  45. Launch of the Impact Assessment System

    EE0007, 2012, Legislation & Regulation

  46. Overview of Ministries’ Work Processes

    EE0008, 2012, Capacity Building

  47. Integration of Impact Assessment Into the Process of Public Engagement

    EE0009, 2012, Legislation & Regulation

  48. Creation of a Database of Declarations of Economic Interests

    EE0010, 2012, Conflicts of Interest

  49. Adjustment of the System of Funding Non-Profit Associations and Establishment of a Disclosure System

    EE0011, 2012, Private Sector

  50. Starred commitment Drawing up a Proposal for Drawing up an Anti-Corruption Strategy

    EE0012, 2012, Anti-Corruption Institutions

  51. Draft Anti-Corruption Act

    EE0013, 2012, Anti-Corruption Institutions

  52. Establishment of the Public Ethics Council

    EE0014, 2012, Conflicts of Interest

  53. Organisation of Ethics Training for Employees of Various Public Sector Organisations (Incl. Public Servants)

    EE0015, 2012, Capacity Building