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France

Transparency of Public Services (FR0030)

Overview

At-a-Glance

Action Plan: France, First Action Plan, 2015-17

Action Plan Cycle: 2018

Status: Active

Institutions

Lead Institution: Ministry of Public Action and Accounts

Support Institution(s): Interministerial Department for Public Transformation (DITP) All ministries; all public services working with users

Policy Areas

E-Government, Fiscal Transparency, Participation in Budget Processes, Public Participation, Public Service Delivery, Records Management

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information Civic Participation

Potential Impact:

Implementation i

Completion: Pending IRM Review

Description

Enhance transparency regarding the effectiveness and quality of public services working with users
Lead institution(s):
Ministry of Public Action and Accounts
Other stakeholders:
Interministerial Department for Public Transformation (DITP)
All ministries; all public services working with users
New commitment
OGP principles with which the commitment is associated:
Transparency, accountability
Challenges
Few government departments publish satisfaction survey results. This lack of transparency regarding the quality of service provided does not make it possible to showcase the professional dedication of public officials or align improvement action with the situation on the ground.
Ambitions
Between now and 2020, all government departments working with users will publish indicators bearing on service quality and results, and especially user satisfaction, to be updated at least once a year, so as to give citizens access to transparent information.
Users will be able to voice their views. This will help to restore citizens' trust in government, to improve the quality of services provided to users – not least with a view to more effectively tailoring improvement action – and to cement the role played by public services in nurturing a culture of effectiveness. In this way, citizenry as a whole will have access to the same level of information.
Promotion of methods and development of user satisfaction assessment tools
Efforts ongoing until end 2020 • Trial of digital mechanisms for gathering and processing users' suggestions and opinions
2019 All public services working with users will be accountable for the quality of the services they deliver, by displaying the performance and satisfaction indicators in physical venues and on websites providing digital services
End 2020

IRM End of Term Status Summary

For commitment details, see the original report: https://www.opengovpartnership.org/wp-content/uploads/2001/01/France_End-of-Ter...


Commitments

  1. Transparency of Public Services

    FR0030, 2018, E-Government

  2. Transparency of Public Procurement

    FR0031, 2018, E-Government

  3. Transparency of Development Aid

    FR0032, 2018, Aid

  4. Expand Open Data

    FR0033, 2018, E-Government

  5. Improved Data Policies and Administration

    FR0034, 2018, Capacity Building

  6. Transparency of Public Algorithms

    FR0035, 2018, E-Government

  7. Open Data at Sub-National Level

    FR0036, 2018, Capacity Building

  8. State AI Lab

    FR0037, 2018, Capacity Building

  9. Administrative Capacity-Building

    FR0038, 2018, Capacity Building

  10. Public Service Incubators

    FR0039, 2018, Capacity Building

  11. Streamline Data Flows

    FR0040, 2018, E-Government

  12. Open Etat Forum

    FR0041, 2018, E-Government

  13. Online Procedures Dashboard

    FR0042, 2018, E-Government

  14. Govtech Summit

    FR0043, 2018, Capacity Building

  15. Imrove Public Consultation Mechanisms

    FR0044, 2018, E-Government

  16. International Transparency and Citizen Participation

    FR0045, 2018, Aid

  17. Public Pariticipation in Sustainable Development

    FR0046, 2018, Capacity Building

  18. Open Science

    FR0047, 2018, E-Government

  19. Citizen Involvement in Cour Des Comptes

    FR0048, 2018, Capacity Building

  20. Private Sector Transparency

    FR0049, 2018, Asset Disclosure

  21. Access to Information on Public Officials

    FR0050, 2018, Asset Disclosure

  22. Open Regional and Local Authorities' Data

    FR0001, 2015, Fiscal Transparency

  23. Publish Municipal Council Decisions and Reports Online

    FR0002, 2015, E-Government

  24. Publish Building Permits in Open Data Format

    FR0003, 2015, Open Data

  25. Starred commitment Increase Transparency in Public Procurement

    FR0004, 2015, Open Contracting and Procurement

  26. Improve Transparency in International Development Aid

    FR0005, 2015, Aid

  27. Open Access to Public Policy Evaluations

    FR0006, 2015, E-Government

  28. Involve Citizens in Cour Des Comptes Work

    FR0007, 2015, Fiscal Transparency

  29. Access to Public Officials Transparency Obligations

    FR0008, 2015, E-Government

  30. Starred commitment Beneficial Ownership

    FR0009, 2015, Beneficial Ownership

  31. Transparency in Extractive Industries

    FR0010, 2015, Extractive Industries

  32. Transparency in International Trade Commercial Negotiations

    FR0011, 2015, Labor

  33. Fix My Neighborhood

    FR0012, 2015, E-Government

  34. Digital Fix-It

    FR0013, 2015, Open Data

  35. Co-Produce Data Infrastructure with Civil Society

    FR0014, 2015, Open Data

  36. Starred commitment Open Legal Resources

    FR0015, 2015, Legislation & Regulation

  37. Reform Participatory Mechanisms

    FR0016, 2015, Public Participation

  38. Mediation and Justice

    FR0017, 2015, Judiciary

  39. Starred commitment Open and Circulate Data

    FR0018, 2015, Land & Spatial Planning

  40. Open Calculation Models and Simulators

    FR0019, 2015, Open Data

  41. Open Platform for Government Resources

    FR0020, 2015, E-Government

  42. Improve Public Services Through E-Government and User Interaction

    FR0021, 2015, E-Government

  43. Empower Civil Society to Support Schools

    FR0022, 2015, E-Government

  44. Diversify Recruitment Within Public Institutions

    FR0023, 2015, Capacity Building

  45. Culture Change

    FR0024, 2015, Capacity Building

  46. Spread Public Innovation

    FR0025, 2015, Capacity Building

  47. Starred commitment Protect Against Conflicts of Interest

    FR0026, 2015, Conflicts of Interest

  48. Civil Society & Transparency in COP21 Conference Planning

    FR0027, 2015, Environment and Climate

  49. Open Data and Climate/Sustainable Development

    FR0028, 2015, Open Data

  50. Collaborate with Civil Society on Climate and Sustainable Development

    FR0029, 2015, Environment and Climate