Overview

At-a-Glance

Action Plan: France Action Plan 2021-2023

Action Plan Cycle: 2021

Status:

Institutions

Lead Institution: French Supreme Administrative Court

Support Institution(s):

Policy Areas

Access to Justice, Capacity Building, Judiciary, Justice, Public Participation

IRM Review

IRM Report: France Action Plan Review 2021-2023

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): Low

Implementation i

Completion: Pending IRM Review

Description

What is the public problem that the commitment will address?  Comprehension issues when citizens seeking justice are communicating with administrative courts  Comprehension issues for citizens seeking justice regarding certain legal terms used by the online service Télérecours citoyens

What is the commitment?  To improve the accessibility and user experience of Télérecours citoyens so that citizens seeking justice can easily get in touch with a point of contact and be informed of the steps of the court proceedings over the course of their case

How will the commitment contribute to solving the public problem?  It will provide citizens seeking justice with the resources they need to better understand how administrative courts work  It will clarify the meaning of legal terms used by Télérecours citoyens  It will publish online a step-by-step guide that is easy to read and understand  It will help improve administrative courts’ accessibility to people with disabilities Action to undertake: - Create a user feedback forum made up of individuals and legal entities that will detail French Supreme Administrative Court 194 trouble spots and find solutions to eliminate them.

Why is this commitment relevant to OGP values? Improve access to administrative courts by taking into account user feedback and closing the gap between citizens and the law.

Milestone activity with a verifiable deliverable Start date End date Addition of a second easily accessible support channel for citizens --- Dec. 2021 General Government Accessibility Guidelines (RGAA) accessibility audit Jan. 2022 Feb. 2022 Creation of a user feedback forum March 2022 May 2022 Compliance with RGAA March 2022 Dec. 2023 Improve the accessibility and user experience of Télérecours citoyens Feb. 2022 Dec. 2023

IRM Midterm Status Summary

Action Plan Review

Commitment 51. Increase the accessibility of administrative courts to citizens

● Verifiable: Yes

● Does it have an open government lens? Yes

● Potential for results: Unclear

Increase the accessibility of administrative courts to citizens (FR0101)