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Georgia

Alternative Channels to "112" (GE0036)

Overview

At-a-Glance

Action Plan: Georgia, Second Action Plan, 2014-16

Action Plan Cycle: 2014

Status:

Institutions

Lead Institution: 112

Support Institution(s): Georgian National Tourism Administration; United Nations Development Programme (UNDP)

Policy Areas

Security & Public Safety

IRM Review

IRM Report: Georgia End-of-Term Report 2014-2016, Georgia IRM Progress Report 2014-2015

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: No

Ambition (see definition): Low

Implementation i

Completion:

Description

In response to the challenge Creating Safer Communities, ‘112’ - Legal Entity of Public Law of the Ministry of Internal Affairs of Georgia which is an emergency situations service center across the country will develop alternative and innovative means to connect with the emergency situations call center ‘112’ to swiftly provide citizens (especially people with disabilities) as well as each and every individual residing in Georgia with needed assistance in emergency situations. It is important that the connection to call center is not limited to phone only as it might not always be possible to use phone during the emergency.
By the end of 2014, the emergency situations call center ‘112’ will be accessible through multiple channels, including: a) phone call; b) fire and gas detectors, in case of threat the system automatically sends alarm signal to 112 c) text message or video call – the latter will be especially helpful for people with disabilities who have problems with speech and hearing; d) GPS tracker - satellite device which sends the alarm signal even if the mobile device is out of the coverage area. Additionally, the device enables the emergency center to define exact location of a person in need of assistance to ensure immediate and effective help


Commitments