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Indonesia

Ombudsman Overseeing Public Services (ID0052)

Overview

At-a-Glance

Action Plan: Indonesia National Action Plan 2016-2017

Action Plan Cycle: 2016

Status: Inactive

Institutions

Lead Institution: Ombudsman

Support Institution(s): NA

Policy Areas

IRM Review

IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017

Starred: No

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information

Potential Impact:

Implementation i

Completion:

Description

Ombudsman’s enhanced credibility as a national authority overseeing quality of public services; Ministry/Agency: Ombudsman; Indicators of Success 2016: Publication of 2016 public complaints handling outcome; Publication of systemic analysis of public services issues in 2016:; Indicators of Success 2017: 1. Biannual (every 6 months) publication of public complaints handling outcome for 2017; 2. Publication of systemic analysis of public services issues in


Commitments

Open Government Partnership