Public Services at Ministry of Religious Affairs (ID0054)

Improved compliance with Law No. 25/ 2009 on Public Services at the Ministry of Religious Affairs; Ministry/Agency: Ministry of Religious Affairs; Indicators of Success 2016: Follow up of 2015 Ombudsman research recommendations (70% of the 9 variables plus adjustment indicators) on compliance of public services administration with Ministry of Religious Affairs service standards, which include improvements in the 9 administered services: Application of license for Hajj and Umrah Organizers (PPIU) (Sub Directorate of Hajj. Supervision) Application for extension of license for Hajj and Umrah Organizers (PPIU) (Sub Directorate of Hajj. Supervision) 3. Legal seal for Marriage Certificate (Sub Directorate of Marriage Registration) Follow up of 2016 Ombudsman research recommendations (100% of the 9 variables plus adjustment indicators) on compliance of public services administration with Ministry of Religious Affairs’ service standards, which include improvements in the 9 administered services: 1. Application of license for Hajj and Umrah Organizers (PPIU) (Sub Directorate of Hajj. Supervision) 2. Application for extension of license for Hajj and Umrah Organizers (PPIU) (Sub Directorate of Hajj. Supervision) 3. Legal seal for Marriage Certificate (Sub Directorate of Marriage Registration) ATTACHMENT I 5 4. Legal seal for Statement of Marital Status (SKBM) (Sub Directorate of Marriage Registration) 5. Recommendations for Permanent Residency Permit (International Cooperation Division, Legal and International Cooperation Bureau) 6. Recommendations for Limited Stay Permit (International Cooperation Division, Legal and International Cooperation Bureau) 7. Recommendations for Foreign Expert Permit in Religious Affairs (RPTKA) (International Cooperation Division, Legal and International Cooperation Bureau) 8. Limited Stay Visa (International Cooperation Division, Legal and International Cooperation Bureau) 9. Visa Recommendations for Social and Cultural Visits (International Cooperation Division, Legal and International Cooperation Bureau); Indicators of Success 2017: Follow up of 2016 Ombudsman research recommendations (100% of the 9 variables plus adjustment indicators) on compliance of public services administration with Ministry of Religious Affairs’ service standards, which include improvements in the 9 administered services: 1. Application of license for Hajj and Umrah Organizers (PPIU) (Sub Directorate of Hajj. Supervision) 2. Application for extension of license for Hajj and Umrah Organizers (PPIU) (Sub Directorate of Hajj. Supervision) 3. Legal seal for Marriage Certificate (Sub Directorate of Marriage Registration) 4. Legal seal for Statement of Marital Status (SKBM) (Sub Directorate of Marriage Registration) 5. Recommendations for Permanent Residency Permit (International Cooperation Division, Legal and International Cooperation Bureau) 6. Recommendations for Limited Stay Permit (International Cooperation Division, Legal and International Cooperation Bureau) 7. Recommendations for Foreign Expert Permit in Religious Affairs (RPTKA) (International Cooperation Division, Legal and International Cooperation Bureau) 8. Limited Stay Visa (International Cooperation Division, Legal and International Cooperation Bureau) 9. Visa Recommendations for Social and Cultural Visits (International Cooperation, Division, Legal and International Cooperation Bureau)

For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_EN.pdf or https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_IN.pdf

For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_IND.pdf or https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_EN.pdf