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Indonesia

LAPOR!- SP4N as Citizen Aspiration and Complaints Platform (ID0057)

Overview

At-a-Glance

Action Plan: Indonesia National Action Plan 2016-2017

Action Plan Cycle: 2016

Status: Inactive

Institutions

Lead Institution: Ministry of State Apparatus and Civil Service Reform, Ombudsman, Presidential Staff Office (KSP), and Ministry of Communications and Information

Support Institution(s): NA

Policy Areas

Capacity Building, E-Government

IRM Review

IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017

Starred: No

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Public Accountability

Potential Impact:

Implementation i

Completion:

Description

Partnership is established between Ministry of State Apparatus and Civil Service Reform, KSP, Ombudsman and Ministry of Communications and Information to utilise LAPOR!- SP4N as Citizen Aspiration and Complaints Platforml; Ministry/Agency: Ministry of State Apparatus and Civil Service Reform, Ombudsman, Presidential Staff Office (KSP), and Ministry of Communications and Information; Indicators of Success 2016: 1. Determination of LAPOR!- SP4N as Online Citizen Aspiration and Complaints platform through the signing of joint Memorandum of Understanding (MoU); 2. Signing of Agreement between the Ministry of State Apparatus and Civil Service Reform, KSP, Ombudsman and Ministry of Communications and Information in furtherance of the MoU; Indicators of Success 2017: 1. Data on public aspiration and appreciation is accessible; 2. Progress report is formulated for implementation of Agreement between the Ministry of State Apparatus and Civil Service Reform, KSP, Ombudsman and Ministry of Communications and Information on determination of LAPOR!-SP4N as Online Citizen Aspiration and Complaints platform

IRM Midterm Status Summary

For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_EN.pdf or https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_IN.pdf

IRM End of Term Status Summary

For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_IND.pdf or https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_EN.pdf

Commitments

  1. Disclose public procurement and open contract information

    ID0111, 2020, Anti-Corruption

  2. Increase responsiveness to public service complaints

    ID0112, 2020, E-Government

  3. Implement One Data Indonesia policy

    ID0113, 2020, Access to Information

  4. Pilot community-based evaluation for development programs

    ID0114, 2020, Local Commitments

  5. Increase public service access for marginalized groups

    ID0115, 2020, Health

  6. Accessibility for persons with disabilities in judicial process

    ID0116, 2020, Access to Justice

  7. Develop open legal aid information portal

    ID0117, 2020, Access to Justice

  8. Expand capacity of legal aid services

    ID0118, 2020, Access to Justice

  9. Provide legal aid to vulnerable groups

    ID0119, 2020, Access to Justice

  10. Ensure access to legal aid information

    ID0120, 2020, Access to Information

  11. Make social welfare data more transparent

    ID0121, 2020, Access to Information

  12. Pilot social accountability approach in villages

    ID0122, 2020, Capacity Building

  13. Provide open election data

    ID0123, 2020, Access to Information

  14. Create digital platform for female health services

    ID0124, 2020, E-Government

  15. Disclose information related to COVID-19 budget

    ID0125, 2020, E-Government

  16. Involve civil society in Truth and Reconciliation Commission (TRC) Bill

    ID0126, 2020, Access to Justice

  17. Strengthen and open access to beneficial ownership data

    ID0127, 2020, Anti-Corruption

  18. Promote civic space in restorative justice efforts

    ID0128, 2020, Civic Space

  19. Improve capacity to promote public participation in legislative process

    ID0129, 2020, Capacity Building

  20. Create digital platform for open parliament data

    ID0130, 2020, Access to Information

  21. Provide public access to information on members of parliament

    ID0131, 2020, Capacity Building

  22. Create forums for dialogue between parliament members and citizens

    ID0132, 2020, Open Parliaments

  23. Use journalists and media to promote innovations in parliamentary openness

    ID0133, 2020, E-Government

  24. Institutionalize and increase capacity of Open Parliament Indonesia

    ID0134, 2020, Capacity Building

  25. Platform for Improved Legislative Data and Information

    ID0106, 2018, Capacity Building

  26. Make Legislative Information More Accessible

    ID0107, 2018, E-Government

  27. Improving Documentation and Access to Information on Parliamentary Sessions

    ID0108, 2018, E-Government

  28. Formulation of the Open Parliament Indonesia Roadmap

    ID0109, 2018, Capacity Building

  29. Establishing the Open Parliament Indonesia Institution

    ID0110, 2018, Open Parliaments

  30. Extractives Data Management

    ID0092, 2018, Anti-Corruption

  31. Transparency and Participation in Health Data

    ID0093, 2018, E-Government

  32. Public Service Data

    ID0094, 2018, E-Government

  33. Participatory Education Budget

    ID0095, 2018, Capacity Building

  34. Participatory Village Government Planning

    ID0096, 2018, Capacity Building

  35. Civic Participation in E-Legislation Portal

    ID0097, 2018, E-Government

  36. Election Data Openness

    ID0098, 2018, Access to Information

  37. Health Service Data

    ID0099, 2018, E-Government

  38. Public Consultation Reform

    ID0100, 2018, Capacity Building

  39. LAPOR!-SP4N Quality Improvements

    ID0101, 2018, Capacity Building

  40. Complaint System for Environment

    ID0102, 2018, Anti-Corruption

  41. Government Procurement Transparency

    ID0103, 2018, Anti-Corruption

  42. Strenthening Open Data

    ID0104, 2018, Access to Information

  43. Improvements to Legal Aid

    ID0105, 2018, Access to Justice

  44. Open Government Strategic Plan

    ID0047, 2016, Public Participation

  45. Public Agency Consultation Guidlines

    ID0048, 2016, Capacity Building

  46. Good Governance Manual and Public Consultations to Reach SDGs

    ID0049, 2016, Capacity Building

  47. Geospatial Information Management

    ID0050, 2016, Capacity Building

  48. Monitoring Public Services by Ombudsman

    ID0051, 2016, E-Government

  49. Ombudsman Overseeing Public Services

    ID0052, 2016,

  50. Public Services at Ministry of Education and Culture

    ID0053, 2016, Capacity Building

  51. Public Services at Ministry of Religious Affairs

    ID0054, 2016,

  52. Development of LAPOR into SP4N

    ID0055, 2016, Capacity Building

  53. Public Complaints Administration Integration into LAPOR!-SP4N

    ID0056, 2016, Capacity Building

  54. LAPOR!- SP4N as Citizen Aspiration and Complaints Platform

    ID0057, 2016, Capacity Building

  55. 1 Million Complaints Via LAPOR! by 2016

    ID0058, 2016, E-Government

  56. LAPOR! Public Accountability

    ID0059, 2016, Public Participation

  57. Interconnectivity of SOEs to LAPOR!

    ID0060, 2016, Capacity Building

  58. Environment and Forrest Sector Public Complaints

    ID0061, 2016, E-Government

  59. Strengthened Village Governance

    ID0062, 2016, Capacity Building

  60. Public Information Disclosure Through Ministry of Health

    ID0063, 2016, E-Government

  61. Public Information Disclosure Through Ministry of Education and Culture

    ID0064, 2016, E-Government

  62. Public Information Disclosure Through Ministry of Research Technology and Higher Education

    ID0065, 2016, E-Government

  63. Public Information Disclosure at Higher Education Institutions

    ID0066, 2016, E-Government

  64. Budget Transparency Information System

    ID0067, 2016, E-Government

  65. Inter Agency Data Governance

    ID0068, 2016, Capacity Building

  66. Open Data Implementation

    ID0069, 2016, Capacity Building

  67. Public Complaints Channels

    ID0070, 2016, Capacity Building

  68. Information Disclosure at Village Levels

    ID0071, 2016, E-Government

  69. Increase in Number of Open Data

    ID0072, 2016, Access to Information

  70. Improved Public Services

    ID0073, 2016, Capacity Building

  71. Transparency in the Regional Government Budget System

    ID0074, 2016, E-Government

  72. Procurement Disclosure in Bandung

    ID0075, 2016, Anti-Corruption

  73. Enhancing the LAPOR! Application

    ID0076, 2016, E-Government

  74. Public Complaints Services in the City of Bandung

    ID0077, 2016, Local Commitments

  75. Information Disclosure on Citizens’ Proposals to DPRD

    ID0078, 2016, E-Government

  76. Greater Public Participation in Disseminating Development Information

    ID0079, 2016, Education

  77. "One Data Indonesia” in Semarang.

    ID0080, 2016, Access to Information

  78. One Data Basis for Semarang

    ID0081, 2016, Access to Information

  79. Enhanced Public Information Disclosure

    ID0082, 2016, E-Government

  80. Public Monitoring of Services in Semarang

    ID0083, 2016, Capacity Building

  81. Access to Information on DPRD

    ID0084, 2016, Capacity Building

  82. Data Governance of DPRD

    ID0085, 2016, Fiscal Openness

  83. Infrastructure for Fublic Information Disclosure

    ID0086, 2016, Capacity Building

  84. Public Information Communications Strategy

    ID0087, 2016, Local Commitments

  85. Information Through Jakarta.Go.Id Portal

    ID0088, 2016, Capacity Building

  86. Public Services Complaint Channel

    ID0089, 2016, Local Commitments

  87. Strengthening of Data Governance

    ID0090, 2016, Access to Information

  88. Public Participation in Development Planning

    ID0091, 2016, E-Government

  89. Strengthening Transparency Infrastructure of Public Bodies

    ID0028, 2014,

  90. Strengthening Infrastructure of Central and Local Information Commission

    ID0029, 2014, Capacity Building

  91. Strengthening Institutional and Human Resources Infrastructure for Public Services

    ID0030, 2014, Public Participation

  92. Improve Quality of Openness in Health Services

    ID0031, 2014, Health

  93. Improve Quality of Openness in Education Services

    ID0032, 2014, E-Government

  94. Accelerate Open and Good Governance Practices in Law Enforcement

    ID0033, 2014, E-Government

  95. Accelerate Open and Good Governance Practices in Goods and Services Procurement

    ID0034, 2014, Anti-Corruption

  96. Accelerate Open and Good Governance Practices in Business Development and Investment Sector

    ID0035, 2014, Capacity Building

  97. Accelerate Open and Good Governance Practices in Land Affairs

    ID0036, 2014, Land Rights & Spatial Planning

  98. Accelerate Open and Good Governance Practices in Management of Migrant Workers

    ID0037, 2014, Citizenship & Immigration

  99. Accelerate Open and Good Governance Practices in Hajj Management

    ID0038, 2014,

  100. Accelerate Open and Good Governance Practices in Natural Resources Management

    ID0039, 2014, Anti-Corruption

  101. Improve Public Participation in Development Planning

    ID0040, 2014, E-Government

  102. Improve Public Participation in House of Representative and Regional Representative Council

    ID0041, 2014, Open Parliaments

  103. Improve Public Participation in Environmental Preservation

    ID0042, 2014, Environment and Climate

  104. Community Empowerment to Handle Poor Society and People with Disabilities and Special Needs

    ID0043, 2014, Health

  105. Community Empowerment to Support Environmental Sustainability

    ID0044, 2014, Environment and Climate

  106. Community Empowerment to Strengthen Agriculture Sector

    ID0045, 2014, Capacity Building

  107. Community Empowerment to Develop Creative Sector

    ID0046, 2014, E-Government

  108. Motor Vehicle Services

    ID0013, 2013, Infrastructure & Transport

  109. Public School Funding

    ID0014, 2013, Anti-Corruption

  110. Hajj Services: Ministry of Religious Affairs

    ID0015, 2013, Anti-Corruption

  111. Marriage Services: Office of Religious Affairs

    ID0016, 2013,

  112. Toll Roads

    ID0017, 2013,

  113. Land Affairs Transparency

    ID0018, 2013, E-Government

  114. Forest Management

    ID0019, 2013, Anti-Corruption

  115. Transparency and Accountability in Natural Resources Management Activity

    ID0020, 2013, Access to Information

  116. Oil, Gas, and Mining Revenue Transparency

    ID0021, 2013, Anti-Corruption

  117. Appointments of Information and Documentation Management Officials (PPID) in National Agencies and Enactments of their Standard Operating Procedure

    ID0022, 2013, Access to Information

  118. Starred commitment Formulation of a Working Plan and a Well-Operated Tracking System for Business/Investment Licensing Servies in 10 Provinces and 10 Regencies/Cities

    ID0023, 2013, E-Government

  119. Encouraging the Acceleration of the Operational Formation for Information Services in Local Government through the Formation of Local Government's PPID and its Tools

    ID0024, 2013, Access to Information

  120. Encouraging Comprehensive Implementation of Open Government in Pilot Province/Regency/City

    ID0025, 2013, Local Commitments

  121. Integration of Performance-Based Budgeting

    ID0026, 2013, Fiscal Openness

  122. Ensuring the Publication of Budget Plan (RKA/DIPA)

    ID0027, 2013, Fiscal Openness

  123. Poverty Reduction

    ID0001, 2011, E-Government

  124. Education Subsidies

    ID0002, 2011, Education

  125. Health Subsidies

    ID0003, 2011, Health

  126. Police

    ID0004, 2011, Access to Justice

  127. High Corruption Risk

    ID0005, 2011, E-Government

  128. Civil Service Recruitment

    ID0006, 2011, Capacity Building

  129. Land Administration

    ID0007, 2011, E-Government

  130. National Budget Information

    ID0008, 2011, Anti-Corruption

  131. District Budget Information

    ID0009, 2011, Fiscal Openness

  132. e-Procurement

    ID0010, 2011, Anti-Corruption

  133. One-Map Portal

    ID0011, 2011, E-Government

  134. Environmental Openness

    ID0012, 2011, Anti-Corruption

Open Government Partnership