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Indonesia

Environment and Forest Sector Public Complaints (ID0061)

Overview

At-a-Glance

Action Plan: Indonesia National Action Plan 2016-2017

Action Plan Cycle: 2016

Status:

Institutions

Lead Institution: Ministry of Environment and Forestry

Support Institution(s): NA

Policy Areas

Environment and Climate, Land and Spatial Planning, Public Participation

IRM Review

IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): High

Implementation i

Completion:

Description

Improved quality of public complaints handling in the environment and forestry sector; Ministry/Agency: Ministry of Environment and Forestry; Indicators of Success 2016: 1. Issuance of Environment and Forestry Ministerial Decree on Complaints Handling Procedures in Environment and Forestry 2. Development of online complaints handling system at the Ministry of Environment and Forestry; Indicators of Success 2017: 1. Online complaints handling system at the Ministry of Environment and Forestry is operational. 2. Integration of complaints handling system at the Ministry of Environment and Forestry into the LAPOR! system


Commitments

Open Government Partnership