Overview

At-a-Glance

Action Plan: Indonesia National Action Plan 2016-2017

Action Plan Cycle: 2016

Status:

Institutions

Lead Institution: Development Administration Division, Office of transportation, communications and informatics (Dishubkominfo)

Support Institution(s): NA

Policy Areas

Capacity Building, Local Commitments, Public Participation

IRM Review

IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): High

Implementation i

Completion:

Description

Strengthening of Public complaints channels; Ministry/Agency: Development Administration Division, Office of transportation, communications and informatics (Dishubkominfo); Indicators of Success 2016: 1. Integration of 2 (two) public aspiration and complaints channels belonging to the City Government of Banda Aceh (lpm.bandaacehkota.go.id and suwarga.bandaacehkota.go.id) into LAPOR!-SP4N; 2. Issuance of Mayor Decree (SK Walikota) on Public Services Complaints Administration based on Ministry of State Apparatus and Civil Service Reform Circular (SE MenPANRB) No 4 of 2016 on National Integration of Public Services Complaints Administration for Regional Governments into LAPOR!- SP4N Application; 3. Monitoring and evaluation report of public complaints follow up is available at all work units (SKPD); Indicators of Success 2017: 1. Percentage of effective follow up of public complaints (75%)

IRM Midterm Status Summary

For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_EN.pdf or https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_IN.pdf

IRM End of Term Status Summary

For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_IND.pdf or https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_EN.pdf

Public Complaints Channels (ID0070)