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Indonesia

Improved Public Services (ID0073)

Overview

At-a-Glance

Action Plan: Indonesia National Action Plan 2016-2017

Action Plan Cycle: 2016

Status:

Institutions

Lead Institution: Regional Government Organization and Civil Service Empowerment (ORPAD)

Support Institution(s): NA

Policy Areas

Capacity Building, Local Commitments

IRM Review

IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): Low

Implementation i

Completion:

Description

Improved Public Services; Ministry/Agency: Regional Government Organization and Civil Service Empowerment (ORPAD); Indicators of Success 2016: 1. Services standards information is available for 75% of work units (SKPD), comprehensive and updated at http://standarpelayanan.bandu ng.go.id; 2. Percentage of Work Units (SKPD) awarded green zone service standards reaching 65%.; Indicators of Success 2017: 1. Services standards information is available for all work units (SKPD), comprehensive and updated based on the most recent Organizational Structure and Work Relations (SOTK); 2. Adding public comments feature to facilitate interaction with citizens; 3. Percentage of Work Units (SKPD) awarded green zone service standards reaching 75%.


Commitments

Open Government Partnership