Public Services Complaint Channel (ID0089)
Overview
At-a-Glance
Action Plan: Indonesia National Action Plan 2016-2017
Action Plan Cycle: 2016
Status:
Institutions
Lead Institution: Office of Communications, Informatics, and External Relations
Support Institution(s): NA
Policy Areas
Local Commitments, Public ParticipationIRM Review
IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017
Early Results: Did Not Change
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): Low
Implementation i
Description
Strengthening public services complaints channels; Ministry/Agency: Office of Communications, Informatics, and External Relations; Indicators of Success 2016: 1. Percentage of effective follow up of complaints (75%) 2. Development of Citizen Relationship Management (CRM) system to integrate all public complaints channels (including those reported through LAPOR! channel); Indicators of Success 2017: Percentage of effective follow up of complaints (80%)
IRM Midterm Status Summary
For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_EN.pdf or https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_IN.pdf
IRM End of Term Status Summary
For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_IND.pdf or https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_EN.pdf
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