Overview

At-a-Glance

Action Plan: Italy Third National Action Plan 2016-2018

Action Plan Cycle: 2016

Status:

Institutions

Lead Institution: Agency for Digital Italy (AGID)

Support Institution(s): Social Security Institute, Revenue Agency, Schools, Ministry of Infrastructure and Transport, and gradually all other PAs

Policy Areas

Capacity Building, Public Participation

IRM Review

IRM Report: Italy End-of-Term Report 2016-2018, Italy Mid-Term Report 2016-2018

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): High

Implementation i

Completion:

Description

Short description Implementing a single platform which integrates digital services delivered by public administrations to citizens and businesses. The platform and the services will be accessed through the Public System of Digital Identity (SPID). Each citizen will have an online civic profile to access relevant information and public services, in a customized manner. A space of personalized interaction with public administration, with information about opportunities and obligations that the system is going to filter according to citizens’ personal profile and that will ensure an advanced monitoring of the use of services. General objective Help citizens and businesses in their relationship with public administration through user-friendly integrated services. Current situation The 2016 Digital Single Market Indicators (DESI) show a high supply of public digital services but a low use of them. The actions that can help increase the use of online services include those for the improvement of the user experience and the user-friendliness and availability of services. Some steps have already been taken: design guidelines of websites, the authentication system SPID (Public System of Digital Identity) and the e-payment platform. Expected results Citizens, using their own profile accessible with SPID (public system of digital identity), will be able to visualize the records of all their exchanges/communications with public administration, receive alerts on deadlines, make and receive e-payments, file their documents, interact with the digital registry, evaluate services and give feedback and suggestions.

IRM Midterm Status Summary

For commitment details, see IRM Year 1 report: https://www.opengovpartnership.org/documents/italy-mid-term-report-2016-2018-year-1/

IRM End of Term Status Summary

For commitment details, download the IRM report: https://www.opengovpartnership.org/documents/italy-end-of-term-report-2016-2018/

Italia.It (IT0051)