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Italy

Simplification, Performance, and Equal Opportunities (IT0064)

Overview

At-a-Glance

Action Plan: Italy Action Plan 2019-2021

Action Plan Cycle: 2019

Status: Active

Institutions

Lead Institution: Department for Public Administration (PCM – DFP) – Alessandra Barberi

Support Institution(s): Agency for Digital Italy (AGID), administrations involved in the Pilot Labs with the Performance Assessment Office (UVP) of the Department for Public Administration, Department for Equal Opportunities (PCM – DPO)

Policy Areas

E-Government, Marginalized Communities, Public Participation

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Not Relevant

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review

Description

Background and objectives

Meeting performance obligations is very burdensome for administrations and causes the production of a high number of documents which hinders management and decision-making. There is also a need to simplify technical language and operational tools. The digital transition of performance plans for the purpose of administrative simplification is a process to improve public organizations’ capacity as well as the forms and ways they use to express themselves.

Moreover, users complain that there is little homogeneity in representing external impacts that administrations wish to achieve. Consequently, greater clarity is needed in expressing the strategic objectives often linked only to financial resources.

We therefore have to work to make organizational performance comparable by setting common indicators to measure all the aspects of the work of administrations. By “common indicators” we mean a set of selected measures to assess how an administration is managed not only in terms of typical mission but also support functions which are common to all administrations (i.e. management of procurement, staff, communication, transparency, etc.).

A key measure is the digitalization functions due to their strategic relevance in connection with the ability of administrations to innovate processes according to the guidelines laid down in the Triennial Plan for IT in PA. Moreover, considering the key functions performed by the Coordinator for Digital Transition (RTD) of each administration, setting “common indicators” to measure the innovation capacity is a key support to facilitate his/her task acting as significant organizational and motivational levers to enhance management commitment.

Given the complexity of the systematic reading of final documents available to users, there is a need for greater transparency and objectivity in presenting results achieved by administrations using the principle of accountability oriented towards the involvement and central role of citizens and businesses, whose satisfaction is the real engine for improvement and innovation.

In addition, enhancing the human capital in each organization is a key lever to improve the efficiency and capacity of administrations to deliver services which meet citizens’ needs.

Fostering equal opportunities as a crosscutting organizational performance dimension ensures “inclusiveness” in public administration. If public administration can guarantee equal opportunities internally and no discrimination connected to gender or personal disadvantage like workers belonging to protected categories, it can also deliver better services to citizens.

It is therefore useful to update the guidelines and make them simpler.

Commitments
This action is aimed at encouraging planning and control processes for public administrations by pursuing the following objectives:
- adoption of simplified procedures for managing the performance cycles which vary depending on the type and size of administrations. Introduction of digital formats for simplifying performance cycle requirements;
- sharing common performance indicators to facilitate comparison in the fields of HR management, digitalization, procurement and transparency;
- drafting Guidelines to assist administrations in enhancing the participation of citizens in the performance cycle;
- outlining a model based on a top-down approach to assess digital transformation projects within PA making them measurable and comparable with the innovation initiatives implemented by similar administrations using business management techniques and methodologies; this model will take into account the recent changes in legislation which strengthened the principle of participation of external and internal users and, more generally, citizens in organizational performance assessment, requiring administration to adopt systems which are able to measure the level of satisfaction and develop forms of wide participation;
- drafting a directive for the compulsory employment of protected categories to simplify rules and related requirements;
- drafting a directive on equal opportunities and updating a directive on Guarantee Committees, in cooperation with the Department for Equal Opportunities.

Lead Administration
Department for Public Administration (PCM – DFP) – Alessandra Barberi

Other administrations involved
Agency for Digital Italy (AGID), administrations involved in the Pilot Labs with the Performance Assessment Office (UVP) of the Department for Public Administration, Department for Equal Opportunities (PCM – DPO)
Monitoring contact person from the Open Government Forum
FONDACA – Fondazione per la cittadinanza attiva – Emma Amiconi

Italy's Commitments

  1. Open Data

    IT0057, 2019, E-Government

  2. Transparency

    IT0058, 2019, E-Government

  3. Register of Beneficial Owners

    IT0059, 2019, Beneficial Ownership

  4. Support to Participation

    IT0060, 2019, Capacity Building

  5. Regulation of Stakeholders

    IT0061, 2019, E-Government

  6. Culture of Open Government

    IT0062, 2019, E-Government

  7. Corruption Prevention

    IT0063, 2019, E-Government

  8. Simplification, Performance, and Equal Opportunities

    IT0064, 2019, E-Government

  9. Digital Services

    IT0065, 2019, Capacity Building

  10. Digital Citizenship and Skills

    IT0066, 2019, Capacity Building

  11. Shared national agenda for the enhancement of public data

    IT0023, 2016, Capacity Building

  12. Opening data on mobility through OpenTrasporti

    IT0024, 2016, Capacity Building

  13. Istat Linked Open Data

    IT0025, 2016, Capacity Building

  14. Access and reuse of data from the education system

    IT0026, 2016, Capacity Building

  15. OpenCUP Portal –National registry of public investment projects

    IT0027, 2016, Capacity Building

  16. Firenze Open Data

    IT0028, 2016, Capacity Building

  17. FOIA: implementation and monitoring

    IT0029, 2016, Capacity Building

  18. (More) Transparent Administration

    IT0030, 2016, Capacity Building

  19. Social networks for transparency in PA

    IT0031, 2016, Capacity Building

  20. Transparency of data on penitentiaries

    IT0032, 2016, Capacity Building

  21. Consip Tenders’ Dashboard

    IT0033, 2016, Capacity Building

  22. Transparent Milan: public registry of elected and appointed representatives

    IT0034, 2016, E-Government

  23. Starred commitment Open Administration Week

    IT0035, 2016, OGP

  24. Strategy for Participation

    IT0036, 2016, Capacity Building

  25. Public Works 2.0

    IT0037, 2016, Capacity Building

  26. Starred commitment Rome cooperates

    IT0038, 2016, Capacity Building

  27. Bologna decides and transforms

    IT0039, 2016, Capacity Building

  28. Supporting and Protecting Whistleblowers

    IT0040, 2016, Anti-Corruption Institutions

  29. Follow the UBB

    IT0041, 2016, Capacity Building

  30. OpenCoesione Plus

    IT0042, 2016, Aid

  31. OPENAID 2.0

    IT0043, 2016, Aid

  32. Anticorruption Academy

    IT0044, 2016, Anti-Corruption Institutions

  33. Network of digital animators

    IT0045, 2016, E-Government

  34. Schoolkit: a strategy to value best practices in education

    IT0046, 2016, Capacity Building

  35. Monitor the education reform “La Buona Scuola”

    IT0047, 2016, Capacity Building

  36. Transparency Registry of the Ministry for Economic Development

    IT0048, 2016, Capacity Building

  37. Roma Capitale - Transparent Agenda

    IT0049, 2016, Capacity Building

  38. Transparent Milan: Public agenda of meetings of public decision-makers

    IT0050, 2016, E-Government

  39. Italia.it

    IT0051, 2016, Capacity Building

  40. Deployment of SPID to support innovation

    IT0052, 2016, E-Government

  41. Observatory on Digital Rights

    IT0053, 2016, Capacity Building

  42. Lecce - Start-up in the City

    IT0054, 2016, Capacity Building

  43. Promoting digital skills

    IT0055, 2016, Capacity Building

  44. Becoming Digital Citizens

    IT0056, 2016, Capacity Building

  45. Participa!

    IT0017, 2014, E-Government

  46. Equip Public Administrations (PA) for Participation

    IT0018, 2014, Capacity Building

  47. TransPArenti+1

    IT0019, 2014, Anti-Corruption Institutions

  48. Open Data Portal

    IT0020, 2014, E-Government

  49. Starred commitment Follow the Money (SoldiPubblici)

    IT0021, 2014, Audits and Controls

  50. Digital Citizenship

    IT0022, 2014, Capacity Building

  51. Transparency Portal

    IT0001, 2012, E-Government

  52. Better regulatory framework against corruption within the public administration

    IT0002, 2012, Anti-Corruption Institutions

  53. Starred commitment Information system on the status of actions falling under the unitary regional planning

    IT0003, 2012, E-Government

  54. Cost Measurement and Reduction

    IT0004, 2012, Public Participation

  55. How to... (Initiative to Promote Transparency on Public Authority’s websites)

    IT0005, 2012, E-Government

  56. Quantitative and qualitative development of relations with citizens and PA stakeholders

    IT0006, 2012, Legislation & Regulation

  57. Facilitate publication and reuse of public data

    IT0007, 2012, Legislation & Regulation

  58. Enhancing the national open data portal (www.dati.gov.it)

    IT0008, 2012, Open Data

  59. Promoting national open data standards

    IT0009, 2012, Open Data

  60. National Open Data Contest

    IT0010, 2012, Open Data

  61. Preparation of the National Plan for smart communities

    IT0011, 2012, Subnational

  62. Public consultation on new policies and new legislations

    IT0012, 2012, Public Participation

  63. Enhancing participation and collaboration in territorial innovative actions

    IT0013, 2012, Subnational

  64. Opening up of new areas for public service development and delivery

    IT0014, 2012, Public Service Delivery

  65. ICT Infrastructure Enhancement in Public Administrations

    IT0015, 2012, E-Government

  66. Cloud computing strategic Plan, creation of PA data centres within a Public-Private Partnership

    IT0016, 2012, E-Government