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Citizen Feedback Platform. (LR0022)



Action Plan: Liberia, Second National Action Plan, 2015-2017

Action Plan Cycle: 2015

Status: Inactive


Lead Institution: MICAT, LISGIS, MOF, MOPT, MIA

Support Institution(s): GSM companies, iLab, CENTAL, All local radio stations

Policy Areas

E-Government, Public Participation

IRM Review

IRM Report: Liberia End-of-Term Report 2015-2017, Liberia Progress Report 2015-2017

Starred: No

Early Results: Did Not Change

Design i

Verifiable: No

Relevant to OGP Values: Access to Information , Civic Participation , Technology

Potential Impact:

Implementation i



This will help further demonstra te the commitment of the Government to keep citizens in the know of the implement ation status of decisions they have made; this reduces misinterpretation of Government undertakings
Performance indicators
Number/proportion of citizens accessing and utilizing platform to request and receive feedbacks;

IRM Midterm Status Summary

For Commitment details, see Liberia Progress Report 2015-2017.

IRM End of Term Status Summary

4.1 Encourage Citizens’ feedback on national development outcomes

(MICAT, LISGIS, MOF, MOPT, MIA with support from GSM companies, iLab, CENTAL, All local radio stations; 10 August 2015- – 15 February 2016).


· 4.1.1 Build out online/SMS platform for receiving and gathering feedback

Commitment Aim:

This commitment aims to collect citizens’ feedback on project outcomes, spending and use of public services. Their input is to be solicited using SMS messaging from mobile phones and sent to government ministries, where public relations officers will collect the data and respond to user feedback. While citizens’ views on multiple sectors, such as health and education, are the desired outcome, the early focus will be collecting views on the Ministry of Finance and Development Planning.

This will better inform citizens about how money in the national and county development budgets is being spent by government ministries, agencies and commissions. The system will then allow civil society organizations (CSOs), development partners, and monitoring and evaluation arms of the government to measure project impacts against spending.

However, as written, this commitment does not specify how feedback will be used, or how citizens can actually influence decision making. Consequently, the potential impact will be minor.


Midterm: Not Started

Implementation of this commitment has not started.

End-of-Term: Not Started

The government’s self-assessment report indicates this commitment has not started because of a lack of funding. Nonetheless, it is important to state that Accountability Lab has begun implementation of “Offline Citizen Helpdesks”[Note50: Citizen Helpdesks,], a project that pioneers citizen feedback, dialogue and a community voice platform to ensure accountability in the development process. The project is working in two areas where large gold mining concessions have led to a variety of accountability challenges. Helpdesks are acting as a platform for shared understanding between communities, the local government and the concession companies, and as the basis for collective solutions to shared challenges in the natural resource management process. This process is used to ensure that everyone understands how and when development will take place, to build accountability into local decision making in real-time, and to close the feedback loop between citizens, governments, the media and the private sector.[Note51: Anthony K Selmah, iLab, interview by IRM researcher, November 2017.]

Did it Open Government?

Access to Information: Did Not Change

Civic Participation: Did Not Change

There is no progress to show for this commitment and it has not had any impact on changing government practice.

Carried forward?

This commitment was not carried forward.


  1. Extend capacity and transparency of judicial system

    LR0039, 2020, Access to Justice

  2. Create public beneficial ownership register

    LR0037, 2020, Access to Information

  3. Publish budget information online

    LR0038, 2020, Aid

  4. Promote integrity within institutions and schools

    LR0040, 2020, Anti-Corruption

  5. Increase transparency and inclusivity of public contracts

    LR0041, 2020, Access to Information

  6. Train health professionals and open health data

    LR0042, 2020, Access to Information

  7. Make legislative process more transparent and participatory

    LR0043, 2020, E-Government

  8. Enhance compliance and transparency in tax system

    LR0044, 2020, E-Government

  9. Implement transparent SGBV roadmap

    LR0045, 2020, Access to Information

  10. Increase youth engagement in national policy

    LR0046, 2020, Marginalized Communities

  11. Monitor fulfillment of commitments

    LR0047, 2020, E-Government

  12. Publish latest health data

    LR0048, 2020, Access to Information

  13. Legislative Monitoring Database

    LR0027, 2017, E-Government

  14. Publication of Budget Documents

    LR0028, 2017, Anti-Corruption

  15. Freedom of Information (FOI) Act

    LR0029, 2017, Access to Information

  16. Citizen Monitoring for the Justice System

    LR0030, 2017, Access to Justice

  17. Feedback Mechanism to Build Accountability of the LNP

    LR0031, 2017, Access to Information

  18. Capacity Building for Integrity in Government

    LR0032, 2017, Anti-Corruption

  19. Transparency in the Land Authority

    LR0033, 2017, E-Government

  20. Accountability and Value for Money Through Open Contracting

    LR0034, 2017, Access to Information

  21. Beneficial Ownership Registry

    LR0035, 2017, Access to Information

  22. Open Data/Citizen Navigation Portal

    LR0036, 2017, Access to Information

  23. Starred commitment Commercial Land Use Rights Information

    LR0011, 2015, Capacity Building

  24. Open Aid Portal and Publication of Aid Data

    LR0012, 2015, Access to Information

  25. Link Financial Management System to Aid Management Platform

    LR0013, 2015, Aid

  26. Facilitate Tracking of EVD Funds

    LR0014, 2015, Access to Information

  27. Starred commitment Implementation of the New Jury Law

    LR0015, 2015, Public Participation

  28. Citzen Monitoring of Justice System

    LR0016, 2015,

  29. Civic Education and Citizen Engagement Around Offline Tools

    LR0017, 2015,

  30. Know Your Rights' Initiative

    LR0018, 2015, Justice

  31. Passage of Whistleblower Protection Act

    LR0019, 2015,

  32. Transparency Hubs

    LR0020, 2015, Public Participation

  33. Public Service Integrity

    LR0021, 2015, Anti-Corruption

  34. Citizen Feedback Platform.

    LR0022, 2015, E-Government

  35. e-Government

    LR0023, 2015, Capacity Building

  36. Public Expenditure Management Systems

    LR0024, 2015, Capacity Building

  37. Public Safety/ Law Enforecement Reform

    LR0025, 2015, E-Government

  38. Open Data Portal

    LR0026, 2015, Access to Information

  39. Appoint Public Information Officers (PIOs)

    LR0007, 2015, Capacity Building

  40. Popularize Freedom of Information (Foi) Law

    LR0008, 2015, Access to Information

  41. Expand Open Budget Initiative

    LR0009, 2015, Access to Information

  42. Public Information on Land and Natural Resource Reform

    LR0010, 2015, Anti-Corruption

  43. Increase Access to Public Information

    LR0001, 2013, Access to Information

  44. Open Budget Initiative

    LR0002, 2013, E-Government

  45. Extractive Industries Transparency

    LR0003, 2013, Anti-Corruption

  46. Citizens’ Participation and Dialogue

    LR0004, 2013, Public Participation

  47. Starred commitment Accountability and Integrity

    LR0005, 2013, Anti-Corruption

  48. Technology and Innovation

    LR0006, 2013, Access to Information

Open Government Partnership