Skip Navigation

Citizen Feedback Platform. (LR0022)



Action Plan: Liberia, Second National Action Plan, 2015-2017

Action Plan Cycle: 2015

Status: Inactive


Lead Institution: MICAT, LISGIS, MOF, MOPT, MIA

Support Institution(s): GSM companies, iLab, CENTAL, All local radio stations

Policy Areas

E-Government, Public Participation

IRM Review

IRM Report: Liberia End-of-Term Report 2015-2017, Liberia Progress Report 2015-2017

Starred: No

Early Results: Did Not Change

Design i

Verifiable: No

Relevant to OGP Values: Access to Information , Civic Participation , Technology

Potential Impact:

Implementation i



This will help further demonstra te the commitment of the Government to keep citizens in the know of the implement ation status of decisions they have made; this reduces misinterpretation of Government undertakings
Performance indicators
Number/proportion of citizens accessing and utilizing platform to request and receive feedbacks;

IRM Midterm Status Summary

For Commitment details, see Liberia Progress Report 2015-2017.

IRM End of Term Status Summary

4.1 Encourage Citizens’ feedback on national development outcomes

(MICAT, LISGIS, MOF, MOPT, MIA with support from GSM companies, iLab, CENTAL, All local radio stations; 10 August 2015- – 15 February 2016).


· 4.1.1 Build out online/SMS platform for receiving and gathering feedback

Commitment Aim:

This commitment aims to collect citizens’ feedback on project outcomes, spending and use of public services. Their input is to be solicited using SMS messaging from mobile phones and sent to government ministries, where public relations officers will collect the data and respond to user feedback. While citizens’ views on multiple sectors, such as health and education, are the desired outcome, the early focus will be collecting views on the Ministry of Finance and Development Planning.

This will better inform citizens about how money in the national and county development budgets is being spent by government ministries, agencies and commissions. The system will then allow civil society organizations (CSOs), development partners, and monitoring and evaluation arms of the government to measure project impacts against spending.

However, as written, this commitment does not specify how feedback will be used, or how citizens can actually influence decision making. Consequently, the potential impact will be minor.


Midterm: Not Started

Implementation of this commitment has not started.

End-of-Term: Not Started

The government’s self-assessment report indicates this commitment has not started because of a lack of funding. Nonetheless, it is important to state that Accountability Lab has begun implementation of “Offline Citizen Helpdesks”[Note50: Citizen Helpdesks,], a project that pioneers citizen feedback, dialogue and a community voice platform to ensure accountability in the development process. The project is working in two areas where large gold mining concessions have led to a variety of accountability challenges. Helpdesks are acting as a platform for shared understanding between communities, the local government and the concession companies, and as the basis for collective solutions to shared challenges in the natural resource management process. This process is used to ensure that everyone understands how and when development will take place, to build accountability into local decision making in real-time, and to close the feedback loop between citizens, governments, the media and the private sector.[Note51: Anthony K Selmah, iLab, interview by IRM researcher, November 2017.]

Did it Open Government?

Access to Information: Did Not Change

Civic Participation: Did Not Change

There is no progress to show for this commitment and it has not had any impact on changing government practice.

Carried forward?

This commitment was not carried forward.


  1. Legislative Monitoring Database

    LR0027, 2017, E-Government

  2. Publication of Budget Documents

    LR0028, 2017, Anti-Corruption

  3. Freedom of Information (FOI) Act

    LR0029, 2017, Access to Information

  4. Citizen Monitoring for the Justice System

    LR0030, 2017, Access to Justice

  5. Feedback Mechanism to Build Accountability of the LNP

    LR0031, 2017, Access to Information

  6. Capacity Building for Integrity in Government

    LR0032, 2017, Anti-Corruption

  7. Transparency in the Land Authority

    LR0033, 2017, E-Government

  8. Accountability and Value for Money Through Open Contracting

    LR0034, 2017, Access to Information

  9. Beneficial Ownership Registry

    LR0035, 2017, Access to Information

  10. Open Data/Citizen Navigation Portal

    LR0036, 2017, Access to Information

  11. Starred commitment Commercial Land Use Rights Information

    LR0011, 2015, Capacity Building

  12. Open Aid Portal and Publication of Aid Data

    LR0012, 2015, Access to Information

  13. Link Financial Management System to Aid Management Platform

    LR0013, 2015, Aid

  14. Facilitate Tracking of EVD Funds

    LR0014, 2015, Access to Information

  15. Starred commitment Implementation of the New Jury Law

    LR0015, 2015,

  16. Citzen Monitoring of Justice System

    LR0016, 2015,

  17. Civic Education and Citizen Engagement Around Offline Tools

    LR0017, 2015,

  18. Know Your Rights' Initiative

    LR0018, 2015, Justice

  19. Passage of Whistleblower Protection Act

    LR0019, 2015,

  20. Transparency Hubs

    LR0020, 2015, Public Participation

  21. Public Service Integrity

    LR0021, 2015, Anti-Corruption

  22. Citizen Feedback Platform.

    LR0022, 2015, E-Government

  23. e-Government

    LR0023, 2015, Capacity Building

  24. Public Expenditure Management Systems

    LR0024, 2015, Capacity Building

  25. Public Safety/ Law Enforecement Reform

    LR0025, 2015, E-Government

  26. Open Data Portal

    LR0026, 2015, Access to Information

  27. Appoint Public Information Officers (PIOs)

    LR0007, 2015, Capacity Building

  28. Popularize Freedom of Information (Foi) Law

    LR0008, 2015, Access to Information

  29. Expand Open Budget Initiative

    LR0009, 2015, Access to Information

  30. Public Information on Land and Natural Resource Reform

    LR0010, 2015, Anti-Corruption

  31. Increase Access to Public Information

    LR0001, 2013, Access to Information

  32. Open Budget Initiative

    LR0002, 2013, E-Government

  33. Extractive Industries Transparency

    LR0003, 2013, Anti-Corruption

  34. Citizens’ Participation and Dialogue

    LR0004, 2013, Public Participation

  35. Starred commitment Accountability and Integrity

    LR0005, 2013, Anti-Corruption

  36. Technology and Innovation

    LR0006, 2013, Access to Information

Do NOT follow this link or you will be banned from the site!