One-Stop Shop for Citizens (MT0007)
Overview
At-a-Glance
Action Plan: Malta Action Plan 2012-2013
Action Plan Cycle: 2012
Status:
Institutions
Lead Institution: Ministry of Justice, Dialogue and the Family, Ministry for Gozo, Ministry for Resources and Rural Affairs, Ministry of Finance, the Economy and Investment, Ministry for Home and Parliamentary Affairs, Ministry for Fair Competition and Consumer
Support Institution(s): NA
Policy Areas
Local CommitmentsIRM Review
IRM Report: Pending IRM Review
Early Results: No IRM Data
Design i
Verifiable: Pending IRM Review
Relevant to OGP Values: No Data
Ambition (see definition): No Data
Implementation i
Completion: Pending IRM Review
Description
Citizens would like to see a reduction in bureaucracy when getting any public service and as much as possible by going to one entity. In this regards, the further use of Local Councils to act as one shop stop shall be encouraged. A case in point will be the use of Local Councils whereby citizens shall be offering social security services from the office of the local council once a week. This forms part of the reform which involves the extension of social security services on a regular basis within the heart of communities. As a result of this extension, the customer care facilities will be available to the residents of the localities at the office of the local council. The residents will not need to go to other villages of district offices for information and applications since their local council will offer this one-stop-shop facility. Among other facilities available to the residents, they will be able to apply for any social security benefits which do not need any notarial declaration, apply for the pink card and submit their sickness certificate.
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