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Netherlands

Informal Approach to Freedom of Information Requests (NL0008)

Overview

At-a-Glance

Action Plan: Netherlands Action Plan 2013-2014

Action Plan Cycle: 2013

Status: Inactive

Institutions

Lead Institution: Ministry of the Interior and Kingdom Relations

Support Institution(s): NA

Policy Areas

Right to Information

IRM Review

IRM Report: Netherlands Final Report 2013-2014

Starred: No

Early Results: Marginal

Design i

Verifiable: No

Relevant to OGP Values: Access to Information Public Accountability

Potential Impact:

Implementation i

Completion:

Description

The ‘Pleasant Contact with Government’ project found that informal interventions during government decision-making procedures and in the handling of complaints and objections led not only to better-quality decisions, significantly fewer complaint and appeal procedures, lower costs and shorter lead times, but also to greater public trust and satisfaction and greater job satisfaction for public servants. Although the informal approach is currently being used in 300 pilot projects in 16 areas of the public sector, it is seldom applied to freedom of information requests or to complaint and appeal procedures in response to rejected freedom of information requests.
Following a survey of the potential for applying the informal approach to freedom of information requests and a description of several practical examples, a new pioneering process will be launched in autumn 2013. For a year, participants’ experiences will be monitored and the potential for and effects of informal interventions in response to freedom of information requests will be identified. The outcomes and experiences of the pioneers will be recorded and made available at the end of the process, to serve as a source of inspiration and a basis for implementing this approach nationally, where appropriate.


Commitments

  1. Local Digital Democracy

    NL0028, 2018, E-Government

  2. Dilemma Logic

    NL0029, 2018, Capacity Building

  3. Join EITI

    NL0030, 2018, Anti-Corruption Institutions

  4. Open Algorithms

    NL0031, 2018, Capacity Building

  5. Open Local Decision-Making

    NL0032, 2018, Capacity Building

  6. ‘Open by Design’ Pilots

    NL0033, 2018, E-Government

  7. Open Contracting

    NL0034, 2018, Open Contracting and Procurement

  8. Open Parliament

    NL0035, 2018, Audits and Controls

  9. Open Government Standard and Dashboard

    NL0036, 2018, E-Government

  10. Pioneering Network for an Open Government for Municipalities

    NL0037, 2018, Capacity Building

  11. Transparent Political Party Finance

    NL0038, 2018, Legislation & Regulation

  12. National Open Data Agenda

    NL0019, 2016, Capacity Building

  13. Stuiveling Open Data Award

    NL0020, 2016, Open Data

  14. Groningen Open Data Re-Use

    NL0021, 2016, Infrastructure & Transport

  15. Releasing Ministerial Research Reports

    NL0022, 2016, Health

  16. Detailed Open Spending Data

    NL0023, 2016, Fiscal Transparency

  17. Open Local Authority Decision-Making

    NL0024, 2016, Open Data

  18. Training Civil Servants on Public Participation

    NL0025, 2016, Capacity Building

  19. Easier Freedom of Information Requests

    NL0026, 2016, Capacity Building

  20. Open Government Expertise Centre (LEOO)

    NL0027, 2016, Capacity Building

  21. Further Develop and Promote Disclosure and Use of Open Data

    NL0001, 2013, E-Government

  22. Increase Financial Transparency Through Open Budget and Experiments with Open Spending and Budget Monitoring

    NL0002, 2013, E-Government

  23. Open House of Representatives

    NL0003, 2013, E-Government

  24. Instruments for Integrity

    NL0004, 2013, Anti-Corruption Institutions

  25. Revamp the Legislative Calendar

    NL0005, 2013, E-Government

  26. More Online Consultation

    NL0006, 2013, E-Government

  27. More Transparency in Decision-Making Through Volgdewet.Nl Legislation-Tracking Website

    NL0007, 2013, E-Government

  28. Informal Approach to Freedom of Information Requests

    NL0008, 2013, Right to Information

  29. From Rules to Freedom

    NL0009, 2013, Public Participation

  30. Change Attitudes and Procedures Through Smarter Working and ‘Public Servant 2.0’

    NL0010, 2013, Capacity Building

  31. Water Coalition

    NL0011, 2013, Public Participation

  32. Develop and Implement Participation Policy at the Ministry of Infrastructure and the Environment

    NL0012, 2013, Public Participation

  33. Make Government Information Accessible and Easy to Find

    NL0013, 2013, Capacity Building

  34. Make Citizens Better Informed and More Empowered: Public Inspection and Correction of Information

    NL0014, 2013, E-Government

  35. Open Announcements and Notifications

    NL0015, 2013, E-Government

  36. Public Services and the User Perspective

    NL0016, 2013, E-Government

  37. Designate Categories of Government Information for Active Access

    NL0017, 2013, Capacity Building

  38. Rethink Information Management and Active Access: Four ‘Open by Design’ Pilot Projects

    NL0018, 2013, E-Government