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Spain

Citizen’S Folder (ES0034)

Overview

At-a-Glance

Action Plan: Spain Action Plan 2017-2019

Action Plan Cycle: 2017

Status: Inactive

Institutions

Lead Institution: Ministry of Finance and Civil Service

Support Institution(s): All ministerial departments, their dependent bodies. Autonomous Communities and local entities that adhere.

Policy Areas

E-Government, Regulatory Governance

IRM Review

IRM Report: Spain Design Report 2017-2019

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: No

Relevant to OGP Values: Pending IRM Review

Potential Impact:

Implementation i

Completion: Pending IRM Review

Description

Ministry Responsible: Ministry of Finance and Civil Service; Other actors: Government: Ministry of Finance and Civil Service; Status quo or problem to be addressed: In the electronic headquarters of agencies of the different Public Administrations, citizens can initiate administrative actions and obtain information of their interest. However, this implies that the citizen, in order to interact with the administration by internet, must access a multitude of electronic venues, each one with its characteristics and peculiarities, which causes the citizen to see the information of the Administration in a disconnected, complex and difficult to follow way.; Main objective: The Citizen Folder of the General Access Point is the citizen’s private area in their relationship with the administration, which offers an access point from which you can follow the procedures, access your notifications and make electronic appearances and, in general, access personal information from the relationship with Public Administrations. The citizen's folder, available at the address https://sede.administracion.gob.es/carpeta, simplifies citizen access to the digital administration by offering one point of access where they see all their information. In this way, citizens' relations with the administration are greatly facilitated, efficiency and transparency are fostered through the advantages of digital administration and the citizen's perception of public service is improved. The public folder of the OGP allows citizens: • To track their activity with the Administration. The files in progress, the status of applications and written submissions are shown; access to notifications is facilitated by being able to attend pending notifications; and the representations granted and those that have been granted are consulted and managed. • Knowing and accessing your data in the possession of the administration with the consultation of data, such as registration data, personal situations, employment data, etc, with the possibility, if applicable, of obtaining a certificate or proof thereof that can be used and verified by the Secure Verification Code (SVC). • Learn about what public administrations do with the data, by viewing the information that is transferred between administrations. In addition, it is adapted to the different mobile devices, tablets and smartphones, with a responsive design that adapts to the respective dimensions of the screens.
It also allows the federation with the citizen’s private areas in the Autonomous Communities and Local Entities, in such a way, that the citizen, if he/she accesses his/her Community, he/she can also view any files in progress or notifications from the rest of the administrations, without having to visit the private area in the same.; Brief description of the commitment: To facilitate and simplify the relationship of citizens with public administrations without constraints of time or place.; Addressed challenge of the OGP by the commitment: The Citizen Folder addresses several of the challenges of the Alliance. On the one hand, the Citizen Folder is an improvement of public services by providing citizens with an access point where their information and actions are accessible in relation to public administrations without having to access or go through the different electronic headquarters federating the information with other levels of administration. The Citizen Folder improves the transparency of administrations in their administrative actions by allowing citizens to access, not only their data, but also the exchange of information between administrations in the exercise of their functions, thus promoting public integrity. Finally, it also implies a more efficient management of public resources, for example, by improving the quality of data as a result of access and validation of the same by citizens. Or, by reducing deadlines in management by encouraging the use of digital management.; Relevance: This commitment enables advancement in the values promoted by the OGP. The Citizen Folder promotes access to information because on the one hand citizens can consult their data held by the administration and, on the other hand, citizens have access to the exchanges of their personal data between administrations in the exercise of their functions. In terms of public accountability, the citizen's folder promotes this value by facilitating and simplifying digital processing, making it more efficient and less economically burdensome when compared with on-site processing. The citizen's folder represents a technological and innovative development as it is a multi-device service that adapts to the conditions of use of each citizen. it also defines a model of interoperability between all administrations that ensures that information for citizens is always updated, anytime and anywhere, by allowing real-time queries.; Aim: The Citizen Folder, by providing citizens with information about their relationship with Public Administrations, requires an exercise in transparency and openness in their action and in the exercise of their functions.

IRM Midterm Status Summary

EJE TRANSPARENCIA

3.3 Carpeta Ciudadana

Texto del compromiso como aparece en el plan de acción:

La Carpeta Ciudadana del PAG, disponible en la dirección https://sede.administracion.gob.es/carpeta, simplifica el acceso de los ciudadanos a la administración digital al ofrecer un punto de acceso donde consultar toda su información.

El compromiso contiene las siguientes metas: 1. Diagnóstico. 2 y 3 Puesta a disposición progresiva para los ciudadanos del seguimiento de expedientes y notificaciones, permitiendo la comparecencia de todos los departamentos ministeriales y de la adhesión de otros niveles de Administración (CCAA y EELL). 4. Puesta a disposición para los ciudadanos de la consulta de datos personales y autogeneración de certificados. 5. Puesta a disposición de la Carpeta ciudadana a las personas jurídicas.

Fecha de inicio: Julio 2017 Fecha de término: Junio 2019

El texto completo del compromiso se encuentra en Tercer Plan de Acción de Gobierno Abierto 2017-2019 de la Alianza para el Gobierno Abierto, disponible aquí: https://bit.ly/2Wubeyk.

Contexto y objetivos

Objetivo general y relevancia

La carpeta ciudadana [52] facilita a cada ciudadano el acceso a su información personal que está en poder de las distintas administraciones públicas. Asimismo permite el seguimiento y la consulta de su actividad con la Administración.

Se trata de una medida controvertida del tercer plan de acción, pues las OSC participantes en el diseño del plan manifestaron su disconformidad [53] con el compromiso al considerarlo poco relevante para los valores de gobierno abierto, ya que se trataba exclusivamente de una medida de administración electrónica. Sin embargo, otro sector de la sociedad civil, los catedráticos y profesores universitarios, estimaron dicha medida como positiva y con gran potencial. En el mismo sentido se pronunciaron los ministerios, valorándola positivamente. Las OSC pro transparencia entrevistadas afirmaron que el Gobierno no escuchó sus recomendaciones. Igualmente manifestaron que los argumentos de la DGGP no fueron suficientemente razonados como para habilitar la inclusión del presente compromiso en el tercer plan de acción. Los responsables de esta medida [54] manifestaron durante una entrevista que no hubo un diálogo directo con las OSC, sino que la interlocución con las entidades de la AGE se aglutinó desde la DGGP. De todo ello se desprende que no hubo un proceso de cocreación para la inclusión de esta medida en el tercer plan.

La investigadora del IRM reconoce que la presente medida genera mayor acceso a la información (pero no a información pública, sino a la información personal), por parte de los ciudadanos individualmente, y que su puesta en práctica supone necesariamente el desarrollo de soluciones tecnológicas y de interoperabilidad. Sin embargo, no se puede afirmar que esta herramienta mejore el acceso a la información pública para el conjunto de la ciudadanía, sino más bien, de cada ciudadano en particular. Además, la información publicada se refiere a expedientes personales. No es información que favorezca la transparencia de las entidades públicas y permita conocer cómo gestionan sus recursos, cómo es su funcionamiento y cómo se toman las decisiones. Por ello este compromiso no se considera relevante para los valores de gobierno abierto.

Diferencia entre administración electrónica y gobierno abierto: Con frecuencia se confunden los conceptos de gobierno electrónico o administración electrónica con gobierno abierto. Un término deriva del otro. A inicios de los años 2.000 los gobiernos de todas las regiones del mundo abordaron la temática del gobierno electrónico con la idea de promover una administración más eficiente, eficaz y transparente ofreciendo información en línea a los ciudadanos sobre mecanismos de gestión, servicios y trámites [55]. Sin embargo el concepto de gobierno abierto va más allá de la oferta integrada de información y servicios en línea para la ciudadanía e implica un cambio de paradigma en la relación entre las administraciones y los ciudadanos [56].

Verificabilidad e impacto potencial

El compromiso contiene cinco metas consistentes en la puesta a disposición progresiva de información para que los ciudadanos puedan hacer seguimiento de expedientes y notificaciones. Ello permite la comparecencia de todos los departamentos ministeriales y de la adhesión de otros niveles de Administración (comunidades autónomas y entidades locales) así como posibilitar la consulta de datos personales y autogeneración de certificados para los ciudadanos. Las cinco metas descritas no son lo suficientemente específicas para permitir la verificación. Se puede comprobar que las actividades se hayan iniciado pero no es fácil comprobar su implementación. La puesta a disposición progresiva es un concepto poco específico para poder ser medido.

Respecto a su impacto, la investigadora IRM reconoce que la medida proporciona la unificación de la información personal de los ciudadanos en una sola herramienta. Ello permite la consulta de los datos personales en una sola plataforma razón por la cual se le asigna un impacto potencial moderado, que sin duda complementará eficazmente la estrategia de gobierno electrónico que ha venido desarrollando la AGE desde hace más de 30 años.

Siguientes pasos

En línea con las reflexiones descritas, las medidas de administración electrónica son en algunos casos medidas habilitantes para la construcción de compromisos en gobierno abierto. Por esta razón no se recomienda la incorporación de medidas similares como parte del próximo plan de acción.

Por otra parte, y como una medida separada del plan de acción de gobierno abierto, se podría impulsar la cooperación entre el Foro de Carpeta Ciudadana, espacio de cooperación público-privada [57], y el Foro de Gobierno Abierto. En el marco de esta iniciativa surgió un foro de cooperación público-privada con representación de entidades locales y gobiernos regionales, ejemplos exitosos de coordinación multiactor. Se recomienda conectar el Foro de Carpeta Ciudadana y el Foro de Gobierno Abierto a fin de que se realice una definición participativa de estas herramientas de gobierno electrónico. De esta forma, con el establecimiento de reglas claras de participación y seguimiento, podría ser entendido como gobierno abierto. Asimismo, esta interlocución promoverá una mejor comprensión de los avances y esfuerzos que las administraciones están realizando en materia de tecnología e innovación, sin que necesariamente forme parte del plan de acción.

[52] Carpeta ciudadana, Portal de Administración electrónica (PAe). Ministerio de Política Territorial y Función Pública: https://administracionelectronica.gob.es/ctt/ccd#.XHj2wdDPw2w
[53] Informe de valoración de las aportaciones al borrador del tercer plan de acción: http://transparencia.gob.es/transparencia/dam/jcr:708093a7-8d04-43f3-a6bc-08b4b11d8e29/informe-valoracion-20-06-2017.pdf
[54] El Ministerio de Política Territorial y Gobernanza Pública diseñó este compromiso. Los responsables son Celia Tenés, Subdirectora General de Coordinación de Unidades TIC y Santiago Graña Subdirector General de Impulso de la Administración Digital y Servicios al Ciudadano. Aitor Cubo participó en el diseño del compromiso como Subdirector General saliente Impulso de la Administración Digital y Servicios al Ciudadano.
[55] “Plan de gobierno abierto, una hoja de ruta para los gobiernos de la región”, Alejandra Naser y Álvaro Ramírez Alujas, CEPAL, 2017: https://www.cepal.org/es/publicaciones/36665-plan-gobierno-abierto-hoja-ruta-gobiernos-la-region 
[56] “Gobierno abierto es colocar el resultado por delante del procedimiento, abandonar las tautologías administrativas, propiciar la democracia deliberativa en todos los puntos de las administraciones y abandonar el concepto de administrado por el de ciudadano. Es la aplicación de la cultura dospuntocerista a la administración pública y al Gobierno, una administración en la que los procesos estén en permanente fase beta y donde los mismos pueden ser mejorados por la interacción permanente con los ciudadanos”. “El desafío del Gobierno Abierto en la hora de la igualdad”, César Calderón, CEPAL, 2012.
[57] Foro de Carpeta Ciudadana: https://administracionelectronica.gob.es/comunidades/verPestanaMas.htm?idComunidad=181#.XG0UevrPw2w Otro ejemplo exitoso de cooperación público-privada es el Foro de Factura Electrónica, del que podrían trasladarse interesantes avances en materia de transparencia en la gestión del mismo así como respecto a la reutilización de la información: https://administracionelectronica.gob.es/ctt/forofacturae

Commitments

  1. Reform laws related to transparency and access to information

    ES0044, 2020, Access to Information

  2. Establish transparency certification system for public and private institutions

    ES0045, 2020, E-Government

  3. Improve central government's transparency website

    ES0046, 2020, E-Government

  4. Incorporate EU direction on open public sector data

    ES0047, 2020, Access to Information

  5. Increase publication of budget and public contracting information

    ES0048, 2020, Anti-Corruption

  6. Open data related to training of civil servants

    ES0049, 2020, Access to Information

  7. Improve access to information in Business Registry

    ES0050, 2020, E-Government

  8. Promote citizen participation in public affairs

    ES0051, 2020, Capacity Building

  9. Improve traceability of regulatory draft and approval processes

    ES0052, 2020, Capacity Building

  10. Diagnose and strengthen public integrity systems

    ES0053, 2020, Anti-Corruption

  11. Establish law regarding lobbying transparency

    ES0054, 2020, Anti-Corruption

  12. Reform law regarding conflicts of interest

    ES0055, 2020, Anti-Corruption

  13. Identify and encourage ethical uses of artificial intelligence within public sector

    ES0056, 2020, Automated Decision-Making

  14. Establish legal whistleblower protections

    ES0057, 2020, Anti-Corruption

  15. Provide open government training to public

    ES0058, 2020, Capacity Building

  16. Prepare guide on open government

    ES0059, 2020, Sustainable Development Goals

  17. Provide professional training and materials for women in rural communities

    ES0060, 2020, Capacity Building

  18. Implement and evaluate open government training for civil servants

    ES0061, 2020, Capacity Building

  19. Disseminate information and raise awareness of open government principles

    ES0062, 2020, E-Government

  20. Promote research on open government principles

    ES0065, 2020, Capacity Building

  21. Disseminate research on open government principles

    ES0066, 2020, E-Government

  22. Observatory of Open Government

    ES0067, 2020, E-Government

  23. Create Observatory of best open government practices in Spain

    ES0068, 2020, E-Government

  24. Creation of a Committee of Patients and Users

    ES0069, 2020, Health

  25. Incorporate patient associations in developing Clinical Practise Guides

    ES0070, 2020, Health

  26. Incorporate patient associations in new working groups

    ES0071, 2020, Health

  27. Increase participation of Roma People in health policy

    ES0072, 2020, Health

  28. Prevent and manage health supply problems

    ES0073, 2020, Health

  29. Publish data regarding adverse reactions to medications

    ES0074, 2020, E-Government

  30. Publish open data for the Spanish Tourism Quality System

    ES0075, 2020, Access to Information

  31. Extend access to digital infrastructure

    ES0076, 2020, Infrastructure & Transport

  32. Promote integration of open geographic data

    ES0077, 2020, Access to Information

  33. Publish significant data regarding housing sector

    ES0078, 2020, E-Government

  34. Promote citizen participation in debating the Safe, Sustainable and Connected Mobility Strategy

    ES0079, 2020, E-Government

  35. Create website for open climate data

    ES0080, 2020, Access to Information

  36. Create Open Registry of Climate Information of Spain (RAICES)

    ES0081, 2020, Access to Information

  37. Regulate citizen collaboration on meterology

    ES0082, 2020, Environment and Climate

  38. Facilitate public participation in marine NATURA 2000 NETWORK

    ES0083, 2020, Environment and Climate

  39. Open participation process regarding MeteoAlerta plan

    ES0084, 2020, Environment and Climate

  40. Modify decree on State Council for the Natural Heritage and Biodiversity

    ES0085, 2020, Environment and Climate

  41. Establish mechanisms to reconsider coastal governance

    ES0086, 2020, Environment and Climate

  42. Increase public participation in coastal protection strategies

    ES0087, 2020, Environment and Climate

  43. Increase access to and comprehension of legal knowledge

    ES0088, 2020, E-Government

  44. Establish channels for citizens to propose research topics to Sociological Research Centre

    ES0089, 2020, Public Participation

  45. Publish information related to financing and performance of science and innovation

    ES0090, 2020, E-Government

  46. Publish information regarding Aneca accreditation process

    ES0091, 2020, Education

  47. Promote participation of university community in regulatory design processes

    ES0092, 2020, E-Government

  48. Publish mandate commitments to allow for social auditing

    ES0093, 2020, E-Government

  49. Encourage citizen participation through online platform

    ES0094, 2020, Capacity Building

  50. Create citizen Monitoring Space for anti-corruption strategy

    ES0095, 2020, Anti-Corruption

  51. Publish open data to promote gender equality policies

    ES0096, 2020, Access to Information

  52. Develop regulation for evaluating public service quality

    ES0097, 2020, Legislation & Regulation

  53. Draft Institutional Integrity Framework Programme

    ES0098, 2020, Anti-Corruption

  54. Develop and monitor ICSS platform for citizen feedback and information requests

    ES0099, 2020, Access to Information

  55. Offer electronic administrative services and channels for citizen participation

    ES0100, 2020, E-Government

  56. Improve transparency and accessiblity of open government website

    ES0101, 2020, E-Government

  57. Implement open government training plan for civil servants

    ES0102, 2020, Capacity Building

  58. Publish data on Open Data Website

    ES0103, 2020, Access to Information

  59. Draft Strategic Transparency Plan

    ES0104, 2020, Capacity Building

  60. Draft citizen participation law

    ES0105, 2020, Legislation & Regulation

  61. Draft code of ethics for administration

    ES0106, 2020, Anti-Corruption

  62. Improve public access to transparency and open data websites

    ES0107, 2020, Access to Information

  63. Create catalogue of public information for transparency and open data websites

    ES0108, 2020, Access to Information

  64. Strengthen institutional integrity of Murcia region

    ES0109, 2020, Anti-Corruption

  65. Promote youth participation in designing public policies

    ES0110, 2020, E-Government

  66. Preparation and implementation of a Valencian strategy of open data

    ES0111, 2020, Access to Information

  67. Promote citizen participation in developing budgets

    ES0112, 2020, E-Government

  68. Strengthen institutional integrity in Valencia

    ES0113, 2020, Anti-Corruption

  69. Increase citizen participation in designing public services

    ES0114, 2020, Local Commitments

  70. Ensure greater accessibility in participating in public decisions

    ES0115, 2020, E-Government

  71. Improve youth participation in Aragón

    ES0116, 2020, Capacity Building

  72. Increase democratic innovation and participation through LAAAB Space

    ES0117, 2020, E-Government

  73. Improve citizen participation in drafting public policies

    ES0118, 2020, E-Government

  74. Develop transparency training course for civil servants

    ES0119, 2020, Access to Information

  75. Centralize open data catalogues through website

    ES0120, 2020, Access to Information

  76. Create Canary Islands Network of Open Government

    ES0121, 2020, Local Commitments

  77. Publish and encourage use of open data

    ES0122, 2020, Access to Information

  78. Encourage participation of children and teens in Navarra

    ES0123, 2020, Capacity Building

  79. Streamline processing of right to information requests

    ES0124, 2020, Access to Information

  80. Create citizen laboratories for improving public services

    ES0125, 2020, E-Government

  81. Implement electronic processing of conflict of interest reporting

    ES0126, 2020, Anti-Corruption

  82. Open participation channels for citizen evaluation of public services

    ES0127, 2020, Capacity Building

  83. Analyze and simplify regulations on open government

    ES0128, 2020, Local Commitments

  84. Training for civil servants on open government principles

    ES0129, 2020, Capacity Building

  85. Draft and approve law on transparency

    ES0130, 2020, Access to Information

  86. Draft and approve regulations regarding transparency and right to information

    ES0131, 2020, Access to Information

  87. Design online platform for local citizen participation

    ES0132, 2020, E-Government

  88. Design and implement public hearings for matters of general interest

    ES0133, 2020, Local Commitments

  89. Implement indicators to evaluate public policy

    ES0134, 2020, E-Government

  90. Design tools to improve transparency website

    ES0135, 2020, Capacity Building

  91. Ensure clear and transparent communication to citizens

    ES0136, 2020, Capacity Building

  92. Create online catalogue of public information

    ES0137, 2020, E-Government

  93. Draft and approve law on transparency and right to information

    ES0138, 2020, Access to Information

  94. Publish all information related to drafting regulations

    ES0139, 2020, E-Government

  95. Update design of transparency website

    ES0140, 2020, E-Government

  96. Approve regulation related to transparency and open government

    ES0141, 2020, Legislation & Regulation

  97. Training for civil servants on open government principles

    ES0142, 2020, Capacity Building

  98. Raise awareness among civil society on participating in transparency efforts

    ES0143, 2020, Local Commitments

  99. Promote commitment of youth in citizen participation

    ES0144, 2020, Fiscal Openness

  100. Create plan to strengthen the Network of Local Entities in Transparency and Participation

    ES0145, 2020, Anti-Corruption

  101. Creation of an Open Government Forum

    ES0024, 2017, Public Participation

  102. Sectoral Commision on Open Government

    ES0025, 2017, Capacity Building

  103. Local Authorities for Transparency and Citizen Participation

    ES0026, 2017, Access to Information

  104. Open Government Initiatives Abroad

    ES0027, 2017, Anti-Corruption

  105. Participatory Web Space on Open Government

    ES0028, 2017, Capacity Building

  106. Observatory on Participation

    ES0029, 2017, Capacity Building

  107. Participatory Budgeting

    ES0030, 2017, E-Government

  108. Young People in Public Policies

    ES0031, 2017, Capacity Building

  109. Transparency Portal and the Right of Access

    ES0032, 2017, Access to Information

  110. Information Disclosure Program and Its Reuse

    ES0033, 2017, Access to Information

  111. Citizen’S Folder

    ES0034, 2017, E-Government

  112. ARCHIVE System

    ES0035, 2017, Access to Information

  113. Regulations for the Transparency Law

    ES0036, 2017, Access to Information

  114. Expand Economic-Financial Center

    ES0037, 2017, Access to Information

  115. Coordination of the Cadastre and the Land Registry

    ES0038, 2017, Capacity Building

  116. Information on Gender-Based Violence

    ES0039, 2017, Gender

  117. Training of Public Employees

    ES0040, 2017, Capacity Building

  118. Awareness-Raising and Training of Civil Society

    ES0041, 2017, Capacity Building

  119. Education in Open Government

    ES0042, 2017, Capacity Building

  120. Open Justice in Spain

    ES0043, 2017, Access to Information

  121. Transparency Portal

    ES0014, 2014, Access to Information

  122. Spanish Archives Portal, PARES

    ES0015, 2014, E-Government

  123. Open Education Resources

    ES0016, 2014, Education

  124. Accessibility of National Health System Microdata

    ES0017, 2014, Access to Information

  125. Access to and Re-Use of Geographic Information

    ES0018, 2014, Public Participation

  126. Programmes on Opening up Information and Its Re-Use in the Public Sector

    ES0019, 2014, Access to Information

  127. Portal of the Administration of Justice

    ES0020, 2014, Access to Information

  128. Starred commitment Greater Control and Transparency in Public Grants

    ES0021, 2014, Civic Space

  129. Creation of the Spanish Council on Drug Dependence

    ES0022, 2014, Health

  130. Increased Participation of Sector Stakeholders in Defining the Goals of the National Maritime Rescue Plans.

    ES0023, 2014, Environment and Climate

  131. Starred commitment Law on Transparency, Access to Public Information and Good Governance

    ES0001, 2012, Access to Information

  132. Starred commitment Transparency and Accountability in the Official Development Assistance

    ES0002, 2012, Aid

  133. Law of Budgetary Stability and Financial Sustainability

    ES0003, 2012, Fiscal Openness

  134. Law Reform Grants

    ES0004, 2012, Civic Space

  135. E-Justice

    ES0005, 2012, E-Government

  136. Promotion of Social Networks to Facilitate Citizen Participation

    ES0006, 2012, E-Government

  137. Publication of Statistical Data on Crime

    ES0007, 2012, E-Government

  138. Review and Regulatory Simplification

    ES0008, 2012, Legislation & Regulation

  139. Starred commitment E-Health

    ES0009, 2012, Health

  140. RED System

    ES0010, 2012, E-Government

  141. Streamlining Environmental Assessment Procedures

    ES0011, 2012, Anti-Corruption

  142. Streamlining Procedures for Business Creation

    ES0012, 2012, E-Government

  143. Reduction of Administrative Burdens for Farmers and Ranchers

    ES0013, 2012, Local Commitments

Open Government Partnership