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Citizen’S Folder (ES0034)



Action Plan: Spain Action Plan 2017-2019

Action Plan Cycle: 2017

Status: Inactive


Lead Institution: Ministry of Finance and Civil Service

Support Institution(s): All ministerial departments, their dependent bodies. Autonomous Communities and local entities that adhere.

Policy Areas

E-Government, Open Regulations, Public Service Delivery

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: No

Relevant to OGP Values: Pending IRM Review

Potential Impact:

Implementation i

Completion: Pending IRM Review


Ministry Responsible: Ministry of Finance and Civil Service; Other actors: Government: Ministry of Finance and Civil Service; Status quo or problem to be addressed: In the electronic headquarters of agencies of the different Public Administrations, citizens can initiate administrative actions and obtain information of their interest. However, this implies that the citizen, in order to interact with the administration by internet, must access a multitude of electronic venues, each one with its characteristics and peculiarities, which causes the citizen to see the information of the Administration in a disconnected, complex and difficult to follow way.; Main objective: The Citizen Folder of the General Access Point is the citizen’s private area in their relationship with the administration, which offers an access point from which you can follow the procedures, access your notifications and make electronic appearances and, in general, access personal information from the relationship with Public Administrations. The citizen's folder, available at the address, simplifies citizen access to the digital administration by offering one point of access where they see all their information. In this way, citizens' relations with the administration are greatly facilitated, efficiency and transparency are fostered through the advantages of digital administration and the citizen's perception of public service is improved. The public folder of the OGP allows citizens: • To track their activity with the Administration. The files in progress, the status of applications and written submissions are shown; access to notifications is facilitated by being able to attend pending notifications; and the representations granted and those that have been granted are consulted and managed. • Knowing and accessing your data in the possession of the administration with the consultation of data, such as registration data, personal situations, employment data, etc, with the possibility, if applicable, of obtaining a certificate or proof thereof that can be used and verified by the Secure Verification Code (SVC). • Learn about what public administrations do with the data, by viewing the information that is transferred between administrations. In addition, it is adapted to the different mobile devices, tablets and smartphones, with a responsive design that adapts to the respective dimensions of the screens.
It also allows the federation with the citizen’s private areas in the Autonomous Communities and Local Entities, in such a way, that the citizen, if he/she accesses his/her Community, he/she can also view any files in progress or notifications from the rest of the administrations, without having to visit the private area in the same.; Brief description of the commitment: To facilitate and simplify the relationship of citizens with public administrations without constraints of time or place.; Addressed challenge of the OGP by the commitment: The Citizen Folder addresses several of the challenges of the Alliance. On the one hand, the Citizen Folder is an improvement of public services by providing citizens with an access point where their information and actions are accessible in relation to public administrations without having to access or go through the different electronic headquarters federating the information with other levels of administration. The Citizen Folder improves the transparency of administrations in their administrative actions by allowing citizens to access, not only their data, but also the exchange of information between administrations in the exercise of their functions, thus promoting public integrity. Finally, it also implies a more efficient management of public resources, for example, by improving the quality of data as a result of access and validation of the same by citizens. Or, by reducing deadlines in management by encouraging the use of digital management.; Relevance: This commitment enables advancement in the values promoted by the OGP. The Citizen Folder promotes access to information because on the one hand citizens can consult their data held by the administration and, on the other hand, citizens have access to the exchanges of their personal data between administrations in the exercise of their functions. In terms of public accountability, the citizen's folder promotes this value by facilitating and simplifying digital processing, making it more efficient and less economically burdensome when compared with on-site processing. The citizen's folder represents a technological and innovative development as it is a multi-device service that adapts to the conditions of use of each citizen. it also defines a model of interoperability between all administrations that ensures that information for citizens is always updated, anytime and anywhere, by allowing real-time queries.; Aim: The Citizen Folder, by providing citizens with information about their relationship with Public Administrations, requires an exercise in transparency and openness in their action and in the exercise of their functions.


  1. Creation of an Open Government Forum

    ES0024, 2017, Public Participation

  2. Sectoral Commision on Open Government

    ES0025, 2017, Capacity Building

  3. Local Authorities for Transparency and Citizen Participation

    ES0026, 2017, Access to Information

  4. Open Government Initiatives Abroad

    ES0027, 2017, Anti-Corruption

  5. Participatory Web Space on Open Government

    ES0028, 2017, Capacity Building

  6. Observatory on Participation

    ES0029, 2017, Capacity Building

  7. Participatory Budgeting

    ES0030, 2017, E-Government

  8. Young People in Public Policies

    ES0031, 2017, Capacity Building

  9. Transparency Portal and the Right of Access

    ES0032, 2017, Access to Information

  10. Information Disclosure Program and Its Reuse

    ES0033, 2017, Access to Information

  11. Citizen’S Folder

    ES0034, 2017, E-Government

  12. ARCHIVE System

    ES0035, 2017, Access to Information

  13. Regulations for the Transparency Law

    ES0036, 2017, Access to Information

  14. Expand Economic-Financial Center

    ES0037, 2017, Access to Information

  15. Coordination of the Cadastre and the Land Registry

    ES0038, 2017, Capacity Building

  16. Information on Gender-Based Violence

    ES0039, 2017, Gender

  17. Training of Public Employees

    ES0040, 2017, Capacity Building

  18. Awareness-Raising and Training of Civil Society

    ES0041, 2017, Capacity Building

  19. Education in Open Government

    ES0042, 2017, Capacity Building

  20. Open Justice in Spain

    ES0043, 2017, Access to Information

  21. Transparency Portal

    ES0014, 2014, Access to Information

  22. Spanish Archives Portal, PARES

    ES0015, 2014, E-Government

  23. Open Education Resources

    ES0016, 2014, Education

  24. Accessibility of National Health System Microdata

    ES0017, 2014, Access to Information

  25. Access to and Re-Use of Geographic Information

    ES0018, 2014,

  26. Programmes on Opening up Information and Its Re-Use in the Public Sector

    ES0019, 2014, Access to Information

  27. Portal of the Administration of Justice

    ES0020, 2014, Access to Information

  28. Starred commitment Greater Control and Transparency in Public Grants

    ES0021, 2014, Civic Space

  29. Creation of the Spanish Council on Drug Dependence

    ES0022, 2014, Health

  30. Increased Participation of Sector Stakeholders in Defining the Goals of the National Maritime Rescue Plans.

    ES0023, 2014, Environment and Climate

  31. Starred commitment Law on Transparency, Access to Public Information and Good Governance

    ES0001, 2012, Access to Information

  32. Starred commitment Transparency and Accountability in the Official Development Assistance

    ES0002, 2012, Aid

  33. Law of Budgetary Stability and Financial Sustainability

    ES0003, 2012, Fiscal Openness

  34. Law Reform Grants

    ES0004, 2012, Civic Space

  35. E-Justice

    ES0005, 2012, E-Government

  36. Promotion of Social Networks to Facilitate Citizen Participation

    ES0006, 2012, E-Government

  37. Publication of Statistical Data on Crime

    ES0007, 2012, E-Government

  38. Review and Regulatory Simplification

    ES0008, 2012, Legislation & Regulation

  39. Starred commitment E-Health

    ES0009, 2012, Health

  40. RED System

    ES0010, 2012, E-Government

  41. Streamlining Environmental Assessment Procedures

    ES0011, 2012, Anti-Corruption

  42. Streamlining Procedures for Business Creation

    ES0012, 2012, E-Government

  43. Reduction of Administrative Burdens for Farmers and Ranchers

    ES0013, 2012, Subnational

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