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Tunisia

Developing an integrated electronic civil petition and corruption reporting platform (TN0002)

Overview

At-a-Glance

Action Plan: Tunisia, First Action Plan, 2014-16

Action Plan Cycle: 2014

Status: Inactive

Institutions

Lead Institution: Secretariat of State in charge of governance and civil service (The e-Government Unit and the central bureau of relationship with citizens).

Support Institution(s): The committee of governance and corruption fight, All involved ministries.

Policy Areas

E-Government, Public Participation

IRM Review

IRM Report: Tunisia End-of-Term Report 2014-2016

Starred: No

Early Results: Did Not Change Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Civic Participation Public Accountability , Technology

Potential Impact:

Implementation i

Completion:

Description

This platform will contribute to fight corruption and promote citizen participation. Using multiple channels (Website, Call center, SMS, direct visits of citizens,...), the system will be a channel to receive citizens’ complaints and report corruption cases. These complaints will be dispatched to different public structures at the central, regional and local levels. The system ensures the follow up of the petition throughout the treatment process.
The system will allow the publication of data on received and treated petitions by category of the petition and by field. It will allow citizens to follow-up their petition treatment process and it will be designed based on a participatory approach involving civil society representatives.
This system will be implemented in phases to cover all public structures. The first one concerns number of pilot ministries that will be latterly determined.

IRM End of Term Status Summary

2: Electronic civil petition and corruption reporting platform

Commitment Text: This platform will contribute to fight corruption and promote citizen participation. Using multiple channels (Website, Call center, SMS, direct visits of citizens), the system will be a gate to receive citizens’ complaints and report corruption cases. These complaints will be dispatched to different public structures at the central, regional and local levels. The system ensures the follow up of the petition throughout the treatment process.

The system will allow the publication of data on received and treated petitions by category of the petition and by field. It will allow citizens to follow-up their petition treatment process and it will be designed based on a participatory approach involving civil society representatives.

This system will be implemented in phases to cover all public structures. The first one concerns number of pilot ministries that will be determined later.

Responsible Institution(s): The Secretariat of State in Charge of Governance and Civil Service (The Government Unit and the Central Bureau of Relationship with Citizens).

Supporting Institution(s): The Committee of Governance and Corruption Fight, all involved ministries.

Start Date: September 2014 End Date: June 2016

Commitment aim

This commitment aimed to create a platform that citizens could use to report corruption cases. The platform was meant to combine several channels of reporting — SMS, a website, a call center, and direct contact with a public institution. In 2014, when this commitment was included in the action plan, the only ways to report corruption was to file a case with the local police office, or report it on the platforms of specific ministeries, such as the Transport Ministry.[Note 10: The Ministry of Transport’s website for reporting corruption is http://bit.ly/2roVg9Z.] Moreover, citizens reporting corruption cases to the police never learned how they were processed.

Status

Midterm: Limited

According to the government’s self-assessment report, a law was being drafted on civil petitions under the supervision of a central department at the Presidency of the Government and the Central Bureau of Relationships with Citizens. However, no budget was approved for the implementation of the civil petition system. South Korea’s International Cooperation Agency (KOICA) pledged to fund the project, but made little progress at the midterm. The government neither published the technical requirements of the platform, nor shared information about the details of its cooperation with KOICA.


End of term: Limited

The cooperation agreement was signed, and the design brief for the platform finalised at the end of 2016. KOICA provided US$5 million for the first phase of the technical implementation of the platform. This phase began in February 2016, while the technical implementation was scheduled to begin in January 2017. The completion of the second and final phase is planned for the end of 2017. The government’s self-assessment report states that the platform still needs to be developed, and personnel need to be trained.

Ten government agencies are planning to use the platform once it is launched and ready for use. These include the Central Bureau of Relationship with Citizens, the National Anti-Corruption Committee, and the pilot Bureaus of Relationship with Citizens at ministries, governorates, and state-owned companies.

Did it open government?

Civic participation: Did not change

Public accountability: Did not change

Had it been implemented, this commitment would have had a major impact on fighting corruption. The platform would create multiple channels for citizens to report cases of corruption, and process them via the respective government departments. If the public administration were bound to provide feedback on corruption-related cases, it would enable a culture of public accountability within government, and help build public trust.

By the end of the action plan, however, the platform had not been developed. As a result, the commitment did not improve civic participation or enhance public accountability. The Tunisian NGO, Al Bawsala, and other representatives from civil society met with Oubaid Briki, the new Minister of Public Service and Governance. Al Bawsala reported that the minister is willing to advance the implementation of the commitment, including the electronic civil petition and corruption reporting platform. However, progress has reportedly stalled because of resistance from some directors in the ministry.[Note 11: Al Bawsala’s interview with the IRM researcher, 1 February 2017.]

Civil society representatives believe the introduction of the electronic civil petition system and corruption reporting platform is a priority.[Note 12: Ibid.] According to members of the NGO, e-Gov Society, it is very important to expedite the complaints system, and have it independently managed and operated by experts.

Carried forward?

This commitment was carried forward to the second action plan (commitment 10). The language of the new commitment is similar, except it explicity states that the platform will be designed with the participation of civil society representatives. The IRM researcher recommends accelerating work on the platform, keeping the following in mind:

       A more proactive promotion effort is needed to engage the public in the anti-corruption platform, since its usability would depend on citizens’ awareness of the tool.

       Track progress on implementation of the commitment. Its results must be measured against specific success indicators, such as the number of users of the reporting platform, the percentage of reported and resolved cases, and the average time for processing a case and its results.


Tunisia's Commitments

  1. right to information

    TN0036, 2018, Capacity Building

  2. open data framework

    TN0037, 2018, Capacity Building

  3. Access to geographic information

    TN0038, 2018, E-Government

  4. open transport data

    TN0039, 2018, E-Government

  5. Improve water resource governance

    TN0040, 2018, E-Government

  6. Join EITI

    TN0041, 2018, Capacity Building

  7. open contracting in hydrocarbons

    TN0042, 2018, Capacity Building

  8. anti-corruption framework

    TN0043, 2018, Anti-Corruption Institutions

  9. participatory budgeting

    TN0044, 2018, Audits and Controls

  10. youth participation

    TN0045, 2018, Marginalized Communities

  11. Implement initiatives to apply the OGP at the local level

    TN0046, 2018, E-Government

  12. online administrative services

    TN0047, 2018, Capacity Building

  13. access to civil service

    TN0048, 2018, Capacity Building

  14. Joining the extractive industries transparency initiative "EITI"

    TN0021, 2016, Capacity Building

  15. Modernizing the regulatory framework to enforce the Right to Access to Information

    TN0022, 2016, Capacity Building

  16. The completion of the legal and regulatory framework of open data at the national level

    TN0023, 2016, Capacity Building

  17. Improve the transparency and local Gov Openness

    TN0024, 2016, Capacity Building

  18. Enhance the transparency in the cultural sector : “open culture”

    TN0025, 2016, Capacity Building

  19. Enhance the transparency in the environment and sustainable development sector

    TN0026, 2016, Aid

  20. Enhancing transparency in the transport sector

    TN0027, 2016, Capacity Building

  21. Promoting financial and fiscal transparency

    TN0028, 2016, Fiscal Transparency

  22. Elaborating a legal framework for citizen’s petitions

    TN0029, 2016, Capacity Building

  23. Developing an integrated electronic civil petition and corruption reporting platform

    TN0030, 2016, Anti-Corruption Institutions

  24. Developing new mechanisms to promote interaction with the youth and enable them to pursue dialogue about public policies

    TN0031, 2016, Capacity Building

  25. Adopting the corporate governance referential on the sectoral level

    TN0032, 2016, Capacity Building

  26. Developing mobile applications which could be downloaded on the mobile phone to reinforce transparency of government activities and participatory approach

    TN0033, 2016, Capacity Building

  27. Enhancing access to the archive

    TN0034, 2016, Capacity Building

  28. The development of an electronic mechanism to ensure transparency of Public Servants recruitment

    TN0035, 2016, Capacity Building

  29. strengthening legal framework for corruption fight

    TN0001, 2014, Anti-Corruption Institutions

  30. Developing an integrated electronic civil petition and corruption reporting platform

    TN0002, 2014, E-Government

  31. Publishing an annual report on audit activities in public sector

    TN0003, 2014, Audits and Controls

  32. Review of the legal framework of personal data protection and ensuring conformity with article 24 of Tunisian constitution

    TN0004, 2014, Human Rights

  33. Developing an Open Data Portal

    TN0005, 2014, Infrastructure & Transport

  34. Preparing a national corporate governance repository

    TN0006, 2014, E-Government

  35. Establishing a legal framework that regulates communication and interaction within public sector and between public structures and citizens with usage of ICT

    TN0007, 2014, E-Government

  36. Simplifying administrative procedures

    TN0008, 2014, E-Government

  37. Develop a number of administrative services on-line

    TN0009, 2014, E-Government

  38. Enhancing people participation in the decision-making process

    TN0010, 2014, E-Government

  39. Capacity-building of civil servants and citizens in the area of open governance

    TN0011, 2014, Capacity Building

  40. Creation of a structure specialized in training in the governance area

    TN0012, 2014, Capacity Building

  41. publication of budget reports

    TN0013, 2014, Audits and Controls

  42. Development of the open budget system

    TN0014, 2014, Fiscal Transparency

  43. Use of the data extracted from the application dedicated to budget management (ADEB) in public sector

    TN0015, 2014, E-Government

  44. publication of reports related to attribution and execution of public procurement and audit results

    TN0016, 2014, Audits and Controls

  45. publication of recommandations included in audit reports of public procurement

    TN0017, 2014, Audits and Controls

  46. Development of an "Open Data" platform dedicated to information dealing with oil and mine sector investment

    TN0018, 2014, Extractive Industries

  47. Improve transparency in the area of infrastructure projects

    TN0019, 2014, Infrastructure & Transport

  48. Devoting transparency in the environment field

    TN0020, 2014, E-Government