Online Administrative Services (TN0047)
Overview
At-a-Glance
Action Plan: Tunisia Action Plan 2018-2020
Action Plan Cycle: 2018
Status: Active
Institutions
Lead Institution: NA
Support Institution(s): Ministry of Local Affairs and Environment
Policy Areas
Capacity Building, E-Government, Land Rights & Spatial Planning, Public Service Delivery, Regulatory GovernanceDescription
Approximate administrative services through putting them online
Beginning of October 2018 – End of August 2020
Lead implementing agency/actor
Ministries involved
Commitment description
In addition to initiatives and projects aiming to develop electronic services at the national level and horizontally, this commitment is intended to establish a package of e-services at several sectors and educate people about them as follow :
- Develop an application (m-Agri) enabling citizens to obtain several services remotely in the agricultural
sector;
- Further improve and make more closer and accessible public services offered by the Land Property Register to citizens through developing some of them, receiving requests, delivery and online payment, such as consulting titles online, and obtaining various documents electronically (copies of titles, certificates of no property, certificates of property ownership and co-property, certificates of reference of acts);
- Interactive service through the National Defense Portal to view and follow-up postponement and exemption situations;
- Setting up an electronic service to monitor the distribution of support costs granted in the cultural field.
Problem/Background
The limited public services currently available online coupled with citizens’ increased need for more effective and transparent services that can be accessed as quickly and easily as possible, an advantage provided by ICT
Identification of commitment objectives/expected results
- Render services more closer to citizens and facilitate access to them; - Providing effective and simple services across several sectors.
How will the commitment contribute to solve the public problem?
This commitment will enable citizens' access to a package of services electronically without having to travel to institutions that offer these services. In addition, it provides more guarantees to benefit from these services effectively and transparently.
Relevance with OGP values
Developing e-services to promote the principles of transparency, integ- rity and fighting corruption:
Developing these services will improve the level of their use by citizens. In addition, the use of this electronic interface will further promote transpar- ency of information, procedures and adopted processes to offer these services. In addition, these services will guarantee the clear identification of responsibilities and actors involved in the service provision process, while contributing to reducing the risk of corruption that may result from direct interactions between citizens and public servants.
Source of funding/
Relation with other programs and policies
Source of funding: Budgets of Ministries involved Steps and execution agenda
Beginning of October 2018
End of October 2018
Milestone Activity with a verifiable deliverable
Start Date
End date
Contact Information
Name of the responsible person from implementing agency
1. Mr. Anis Mansour
2. Mr. Imed Hammadi
3. Mr. Faycel Yaakoubi
4. Mrs. Saloua Abdelkhalek
Title and Department
1. Director; Ministry of Agriculture, Water Resources and Fisheries
2. Director General; Ministry of State Property and Land Affairs (Land
Property Register)
3. Deputy Director; Ministry of the National Defense
4. Director; Ministry of Cultural Affairs
E-mail address
1. anis.mansour@iresa.agrinet.tn
2. Imed.Hammadi@cpf.gov.tn
3. defcab@defense.tn
4. S.abdelkhalek@mac.gov.tn
Other Actors involved
State actors involved
- Ministry of Local Affairs and Environment
CSOs, private sector, multi- laterals, working groups, Tunisian association for development and training
Commitments
-
Right to Information
TN0036, 2018, Access to Information
-
Open Data Framework
TN0037, 2018, Access to Information
-
Access to Geographic Information
TN0038, 2018, Access to Information
-
Open Transport Data
TN0039, 2018, Access to Information
-
Improve Water Resource Governance
TN0040, 2018, E-Government
-
Join EITI
TN0041, 2018, Anti-Corruption
-
Open Contracting in Hydrocarbons
TN0042, 2018, Access to Information
-
Anti-Corruption Framework
TN0043, 2018, Anti-Corruption
-
Participatory Budgeting
TN0044, 2018, Anti-Corruption
-
Youth Participation
TN0045, 2018, Marginalized Communities
-
Implement Initiatives to Apply the OGP at the Local Level
TN0046, 2018, E-Government
-
Online Administrative Services
TN0047, 2018, Capacity Building
-
Access to Civil Service
TN0048, 2018, Capacity Building
-
Joining the Extractive Industries Transparency Initiative "EITI"
TN0021, 2016, Anti-Corruption
-
Modernizing the Regulatory Framework to Enforce The Right To Access to Information
TN0022, 2016, Access to Information
-
The Completion of the Legal and Regulatory Framework of Open Data at the National Level
TN0023, 2016, Access to Information
-
Improve the Transparency and Local Gov Openness
TN0024, 2016, Access to Information
-
Enhance the Transparency in the Cultural Sector : “Open Culture”
TN0025, 2016, Access to Information
-
Enhance the Transparency in the Environment and Sustainable Development Sector
TN0026, 2016, Access to Information
-
Enhancing Transparency in the Transport Sector
TN0027, 2016, Access to Information
-
Promoting Financial and Fiscal Transparency
TN0028, 2016, Fiscal Openness
-
Elaborating a Legal Framework for Citizen’S Petitions
TN0029, 2016, Capacity Building
-
Developing an Integrated Electronic Civil Petition and Corruption Reporting Platform
TN0030, 2016, Anti-Corruption
-
Developing New Mechanisms to Promote Interaction with the Youth and Enable Them to Pursue Dialogue About Public Policies
TN0031, 2016, Capacity Building
-
Adopting the Corporate Governance Referential on the Sectoral Level
TN0032, 2016, Capacity Building
-
Developing Mobile Applications Which Could Be Downloaded on the Mobile Phone to Reinforce Transparency of Government Activities and Participatory Approach
TN0033, 2016, Capacity Building
-
Enhancing Access to the Archive
TN0034, 2016, Anti-Corruption
-
The Development of an Electronic Mechanism to Ensure Transparency of Public Servants Recruitment
TN0035, 2016, Capacity Building
-
Strengthening Legal Framework for Corruption Fight
TN0001, 2014, Anti-Corruption
-
Developing an Integrated Electronic Civil Petition and Corruption Reporting Platform
TN0002, 2014, E-Government
-
Publishing an Annual Report on Audit Activities in Public Sector
TN0003, 2014, Anti-Corruption
-
Review of the Legal Framework of Personal Data Protection and Ensuring Conformity with Article 24 of Tunisian Constitution
TN0004, 2014, Access to Information
-
Developing an Open Data Portal
TN0005, 2014, Access to Information
-
Preparing a National Corporate Governance Repository
TN0006, 2014, E-Government
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Establishing a Legal Framework That Regulates Communication and Interaction Within Public Sector and Between Public Structures and Citizens with Usage of ICT
TN0007, 2014, E-Government
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Simplifying Administrative Procedures
TN0008, 2014, E-Government
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Develop a Number of Administrative Services On-Line
TN0009, 2014, E-Government
-
Enhancing People Participation in the Decision-Making Process
TN0010, 2014, E-Government
-
Capacity-Building of Civil Servants and Citizens in the Area of Open Governance
TN0011, 2014, Capacity Building
-
Creation of a Structure Specialized in Training in the Governance Area
TN0012, 2014, Capacity Building
-
Publication of Budget Reports
TN0013, 2014, Anti-Corruption
-
Development of the Open Budget System
TN0014, 2014, Fiscal Openness
-
Use of the Data Extracted from the Application Dedicated to Budget Management (Adeb) in Public Sector
TN0015, 2014, Anti-Corruption
-
Publication of Reports Related to Attribution and Execution of Public Procurement and Audit Results
TN0016, 2014, Anti-Corruption
-
Publication of Recommandations Included in Audit Reports of Public Procurement
TN0017, 2014, Anti-Corruption
-
Development of an "Open Data" Platform Dedicated to Information Dealing with Oil and Mine Sector Investment
TN0018, 2014, Access to Information
-
Improve Transparency in the Area of Infrastructure Projects
TN0019, 2014, Access to Information
-
Devoting Transparency in the Environment Field
TN0020, 2014, Access to Information