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Online Administrative Services (TN0047)



Action Plan: Tunisia Action Plan 2018-2020

Action Plan Cycle: 2018

Status: Active


Lead Institution: NA

Support Institution(s): Ministry of Local Affairs and Environment

Policy Areas

Capacity Building, E-Government, Land Rights & Spatial Planning, Public Service Delivery, Regulatory Governance

IRM Review

IRM Report: Pending IRM Review

Starred: No

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Technology

Potential Impact:

Implementation i

Completion: Pending IRM Review


Approximate administrative services through putting them online
Beginning of October 2018 – End of August 2020
Lead implementing agency/actor
Ministries involved
Commitment description
In addition to initiatives and projects aiming to develop electronic services at the national level and horizontally, this commitment is intended to establish a package of e-services at several sectors and educate people about them as follow :
- Develop an application (m-Agri) enabling citizens to obtain several services remotely in the agricultural
- Further improve and make more closer and accessible public services offered by the Land Property Register to citizens through developing some of them, receiving requests, delivery and online payment, such as consulting titles online, and obtaining various documents electronically (copies of titles, certificates of no property, certificates of property ownership and co-property, certificates of reference of acts);
- Interactive service through the National Defense Portal to view and follow-up postponement and exemption situations;
- Setting up an electronic service to monitor the distribution of support costs granted in the cultural field.
The limited public services currently available online coupled with citizens’ increased need for more effective and transparent services that can be accessed as quickly and easily as possible, an advantage provided by ICT
Identification of commitment objectives/expected results
- Render services more closer to citizens and facilitate access to them; - Providing effective and simple services across several sectors.
How will the commitment contribute to solve the public problem?
This commitment will enable citizens' access to a package of services electronically without having to travel to institutions that offer these services. In addition, it provides more guarantees to benefit from these services effectively and transparently.
Relevance with OGP values
Developing e-services to promote the principles of transparency, integ- rity and fighting corruption:
Developing these services will improve the level of their use by citizens. In addition, the use of this electronic interface will further promote transpar- ency of information, procedures and adopted processes to offer these services. In addition, these services will guarantee the clear identification of responsibilities and actors involved in the service provision process, while contributing to reducing the risk of corruption that may result from direct interactions between citizens and public servants.
Source of funding/
Relation with other programs and policies
Source of funding: Budgets of Ministries involved Steps and execution agenda
Beginning of October 2018
End of October 2018
Milestone Activity with a verifiable deliverable
Start Date
End date
Contact Information
Name of the responsible person from implementing agency
1. Mr. Anis Mansour
2. Mr. Imed Hammadi
3. Mr. Faycel Yaakoubi
4. Mrs. Saloua Abdelkhalek
Title and Department
1. Director; Ministry of Agriculture, Water Resources and Fisheries
2. Director General; Ministry of State Property and Land Affairs (Land
Property Register)
3. Deputy Director; Ministry of the National Defense
4. Director; Ministry of Cultural Affairs
E-mail address

Other Actors involved
State actors involved
- Ministry of Local Affairs and Environment
CSOs, private sector, multi- laterals, working groups, Tunisian association for development and training


  1. Right to Information

    TN0036, 2018, Access to Information

  2. Open Data Framework

    TN0037, 2018, Access to Information

  3. Access to Geographic Information

    TN0038, 2018, Access to Information

  4. Open Transport Data

    TN0039, 2018, Access to Information

  5. Improve Water Resource Governance

    TN0040, 2018, E-Government

  6. Join EITI

    TN0041, 2018, Anti-Corruption

  7. Open Contracting in Hydrocarbons

    TN0042, 2018, Access to Information

  8. Anti-Corruption Framework

    TN0043, 2018, Anti-Corruption

  9. Participatory Budgeting

    TN0044, 2018, Anti-Corruption

  10. Youth Participation

    TN0045, 2018, Local Commitments

  11. Implement Initiatives to Apply the OGP at the Local Level

    TN0046, 2018, E-Government

  12. Online Administrative Services

    TN0047, 2018, Capacity Building

  13. Access to Civil Service

    TN0048, 2018, Capacity Building

  14. Joining the Extractive Industries Transparency Initiative "EITI"

    TN0021, 2016, Anti-Corruption

  15. Modernizing the Regulatory Framework to Enforce The Right To Access to Information

    TN0022, 2016, Access to Information

  16. The Completion of the Legal and Regulatory Framework of Open Data at the National Level

    TN0023, 2016, Access to Information

  17. Improve the Transparency and Local Gov Openness

    TN0024, 2016, Access to Information

  18. Enhance the Transparency in the Cultural Sector : “Open Culture”

    TN0025, 2016, Access to Information

  19. Enhance the Transparency in the Environment and Sustainable Development Sector

    TN0026, 2016, Access to Information

  20. Enhancing Transparency in the Transport Sector

    TN0027, 2016, Access to Information

  21. Promoting Financial and Fiscal Transparency

    TN0028, 2016, Fiscal Openness

  22. Elaborating a Legal Framework for Citizen’S Petitions

    TN0029, 2016, Capacity Building

  23. Developing an Integrated Electronic Civil Petition and Corruption Reporting Platform

    TN0030, 2016, Anti-Corruption

  24. Developing New Mechanisms to Promote Interaction with the Youth and Enable Them to Pursue Dialogue About Public Policies

    TN0031, 2016, Capacity Building

  25. Adopting the Corporate Governance Referential on the Sectoral Level

    TN0032, 2016, Capacity Building

  26. Developing Mobile Applications Which Could Be Downloaded on the Mobile Phone to Reinforce Transparency of Government Activities and Participatory Approach

    TN0033, 2016, Capacity Building

  27. Enhancing Access to the Archive

    TN0034, 2016, Capacity Building

  28. The Development of an Electronic Mechanism to Ensure Transparency of Public Servants Recruitment

    TN0035, 2016, Capacity Building

  29. Strengthening Legal Framework for Corruption Fight

    TN0001, 2014, Anti-Corruption

  30. Developing an Integrated Electronic Civil Petition and Corruption Reporting Platform

    TN0002, 2014, E-Government

  31. Publishing an Annual Report on Audit Activities in Public Sector

    TN0003, 2014, Anti-Corruption

  32. Review of the Legal Framework of Personal Data Protection and Ensuring Conformity with Article 24 of Tunisian Constitution

    TN0004, 2014, Access to Information

  33. Developing an Open Data Portal

    TN0005, 2014, Access to Information

  34. Preparing a National Corporate Governance Repository

    TN0006, 2014, E-Government

  35. Establishing a Legal Framework That Regulates Communication and Interaction Within Public Sector and Between Public Structures and Citizens with Usage of ICT

    TN0007, 2014, E-Government

  36. Simplifying Administrative Procedures

    TN0008, 2014, E-Government

  37. Develop a Number of Administrative Services On-Line

    TN0009, 2014, E-Government

  38. Enhancing People Participation in the Decision-Making Process

    TN0010, 2014, E-Government

  39. Capacity-Building of Civil Servants and Citizens in the Area of Open Governance

    TN0011, 2014, Capacity Building

  40. Creation of a Structure Specialized in Training in the Governance Area

    TN0012, 2014, Capacity Building

  41. Publication of Budget Reports

    TN0013, 2014, Anti-Corruption

  42. Development of the Open Budget System

    TN0014, 2014, Fiscal Openness

  43. Use of the Data Extracted from the Application Dedicated to Budget Management (Adeb) in Public Sector

    TN0015, 2014, Anti-Corruption

  44. Publication of Reports Related to Attribution and Execution of Public Procurement and Audit Results

    TN0016, 2014, Anti-Corruption

  45. Publication of Recommandations Included in Audit Reports of Public Procurement

    TN0017, 2014, Anti-Corruption

  46. Development of an "Open Data" Platform Dedicated to Information Dealing with Oil and Mine Sector Investment

    TN0018, 2014, Access to Information

  47. Improve Transparency in the Area of Infrastructure Projects

    TN0019, 2014, Access to Information

  48. Devoting Transparency in the Environment Field

    TN0020, 2014, Access to Information

Open Government Partnership