Developing a range of online administrative services at the sectoral level (TN0061)

Description of the commitment: This commitment aims to develop the administrative working methods by leveraging the available technologies to provide easy-to-access, high quality, effective and transparent online administrative services for the benefit of citizen and to alleviate the burden placed on both citizens and the administration. To this end, a range of online administrative services will be developed in many sectors, including: * An online directory of public bodies with spatial and geographical information about the public entities on maps and the services they deliver. * Develop the online consular services delivered by the delegations reporting to the ministry through establishing the e-consular website. * Develop a range of online administrative services intended for investors, including the filing and processing of applications for residence permits, affiliation to CNSS, Customs ID and Tax ID. These services will contribute to the establishment of mechanisms for participation and interaction between citizens and public service providers through the possibility of submitting and following up the services requests online. The development of these services will also promote the reuse of open public data by creating citizen-oriented applications based on this data; In addition to further activating the access to information right by ensuring the right of access to necessary documents and information when using public services.

Problem/Background: - The inadequacy of the traditional methods for the provision of administrative services with the needs of the clients of the administration - The limited number of currently available online services at a time when citizens need more effective and transparent services that could be readily accessible online, - The difficult access to a range of services, notably for a number of the Central Administration’s clients.

Identification of commitment objectives/expected results: - Further bringing administrative services closer to citizens and facilitating access to them, - Facilitating access to information regarding administrative procedures and services, - Facilitating the users’ access to administrative services in order to improve their quality - Providing more transparent and streamlined services in a number of sectors.

How will the commitment contribute to solve the public problem: This commitment will provide effective and ready online access to administrative services without there being a need for the in-person presence of the client. Moreover, more safeguards in terms of transparency and effectiveness are provided - The delivery of cost-effective services within shorter deadlines.

Relevance with OGP values: - Transparency: Ensuring the transparency of the procedures adopted to provide the service and improve its quality Entrenching the principles of transparency and integrity and fighting corruption: The development of these services online will increase their use by the citizen. The online use to services will lead to more transparency of the service-related information, procedures and processes. Responsibilities are clearly identified regarding the delivery of the service, which helps to curb corruption that arises from the in-person contact between public officers and the citizen.

Source of funding /Relation with other programs and policies: - Budgets of the implementing public bodies: * Presidency of Government * Ministry of Foreign Affairs, Migration and Tunisians Abroad, * Tunisian Investment Authority

Stages and implementation timeline: Developing an online directory of public structures - Drafting the specification and selection of the studies office will be in charge of the project development June 2022; Design, development and testing of the application December 2022; put online the application June 2023; Develop the online consular services - Appointing a steering committee to follow up the project July 2021; Drafting the specification and selection of the studies office December 2021; Design of the dedicated e-consular services June 2023; Develop a range of online administrative services intended for investors - Identify the list of services to be developed December 2021; Identify the technical characteristics and drafting the specification June 2022; Design, development of the services March 2023; Testing and put online of the services June 2023

Action Plan Review

13. Developing a range of online administrative services at the sectoral level

Results Report

Commitment 13. Developing a range of online administrative services at the sectoral level

This commitment sought to develop a digital directory of public structures, online consular services, and online services for investors. As determined in the Action Plan Review, this commitment lacked a strong connection to open government as its objective was to digitalize existing government services and information. ^[79] The impact and effectiveness of the digital directory in improving administrative efficiency and accessibility remain unclear, especially without comprehensive usage data and feedback from citizens. ^[80] The overall evaluation of Commitment 13 is hampered by limited access to evidence of implementation or results.