Administrative Services Portal (UA0047)
Overview
At-a-Glance
Action Plan: Ukraine Second Action Plan 2014-2015
Action Plan Cycle: 2014
Status: Inactive
Institutions
Lead Institution: Ministry of Economy
Support Institution(s): Ministry of Finance, State Agency for E-Governance, unspecified NGOs and international organisations
Policy Areas
E-Government, Right to InformationIRM Review
IRM Report: Ukraine End-of-Term Report 2014-2016
Starred: No
Early Results: Marginal
Design i
Verifiable: Yes
Relevant to OGP Values: Access to Information Technology
Implementation i
Description
Implementing a pilot version of a Unified State Portal of Administrative Services to ensure requesting entities’ access to information on administrative services and on entities providing them
IRM End of Term Status Summary
15. Administrative services portal
Commitment Text: 15. Implementing a pilot version of a Unified State Portal of Administrative Services to ensure access to information on administrative services and on entities providing them.
Expected result: pilot version of a Unified State Portal of Administrative Services implemented (given necessary funding).
Lead institution(s): Ministry of Economy
Supporting institution(s): Ministry of Finance, State Agency for E-Governance, unspecified NGOs and international organisations
Start Date: Not specified End Date: 31 October 2015
Commitment aim
The commitment sought to launch the online portal with information on administrative services. It built on a similar commitment included in the OGP action plan of 2012. Such a web portal of administrative services was set up in 2012 (http://poslugy.gov.ua). However, it was not fully functional, and provided very limited information and no possibility of obtaining actual services. The 2014 commitment repeated the language of the previous action plan, as it did not mention the actual provision of services by electronic means.
Status
Midterm: Completed
The government reported that it re-launched the Unified State Portal of Administrative Services (http://poslugy.gov.ua) in September 2015. The web portal included information on services provided by the central executive authorities, and an updated list of agencies providing services. It further reported that the Ministry of Economic Development was conducting an analysis of the business processes involved in providing administrative services to determine ways to simplify and digitise them. Supposedly, once services are digitised they can be moved to the web portal. The Ministry of Economic Development noted that, since the State Budget for 2015 did not include funding for maintaining the portal, the ministry could not expand its functionalities.[Note 77: Independent Reporting Mechanism (IRM) Progress Report 2014-15: Ukraine, 59-60. ] For further information, see the 2014-15 IRM Progress Report.
According to the government’s final self-assessment report, the portal includes information about the administrative services provided by executive authorities (over 1,000 services by 48 agencies), legal acts that regulate them, information on 600 Administrative Service Provision Centres, and electronic forms and other documents required to obtain specific services. According to the report, a user can create a personal account on the portal by using a digital signature or BankID, and fill in or upload an application and other documents to obtain services. The researcher verified these functions on the portal in late 2016. Since March 2016, users can order and obtain through the portal 12 services provided by the Ministry of Economy, as well as four integrated services provided by the State Architecture and Construction Inspection.
Did it open government?
Access to information: Marginal
This commitment lacked ambition, as the web portal provides access only to information on administrative services, not actual delivery of any of the services listed. It built on a similar commitment included in the previous OGP action plan, but did not mention the actual provision of services by electronic means. The government should be commended for attempting to go beyond the original commitment, and providing certain services in electronic form through the portal by piloting several of them. This, however, did not alter the conclusion that the commitment has had only a minor impact.
Carried forward?
The commitment was carried forward to the new action plan and extended. It broadens the portal’s functionalities, in particular, by integrating it with other information systems, making available the full cycle of administrative services provision in electronic form through the portal (15 services in 2016, 20 in 2017, and 25 in 2018).
Commitments
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Infrastructure Data Portal
UA0070, 2018, E-Government
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Open Standard for e-System
UA0071, 2018, E-Government
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Ensuring Openness and Transparency of Selling Public Assets and Property
UA0072, 2018, E-Government
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Transparency in Public Procurement (Prozorro)
UA0073, 2018, E-Government
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Awarenss Raising About Social and Economic Development
UA0074, 2018, Aid
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e-Calls for Proposals to Support CSOs
UA0075, 2018, Civic Space
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Beneficial Ownership Registry
UA0076, 2018, Beneficial Ownership
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Anti-Corruption Training
UA0077, 2018, Anti-Corruption Institutions
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Publishing Environmental Information
UA0078, 2018, E-Government
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Database of Natural Resources
UA0079, 2018, E-Government
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Interactive Map of Mines
UA0080, 2018, E-Government
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Priority Electronic Services
UA0081, 2018, Citizenship and Immigration
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Online Platform for Executive Bodies and CSOs
UA0082, 2018, Civic Space
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EITI Online Data
UA0083, 2018, E-Government
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Electronic Resources for Education
UA0084, 2018, E-Government
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Online Verification of Education Certificates
UA0085, 2018, E-Government
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Free Access to National Repository for Academic Texts
UA0086, 2018, E-Government
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Administrative Service Decentrilisation and Improvement
UA0057, 2016, Capacity Building
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United State Portal Extension; Electronic Government Information Services Unification; Modern Tools for Electronic Identification
UA0058, 2016, Capacity Building
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System for Entities Performing Government Functions
UA0059, 2016, Capacity Building
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Free Urban Planning Documentation
UA0060, 2016, E-Government
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Beneficial Ownership Verification System
UA0061, 2016, Beneficial Ownership
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CoST Beneficial Ownership Standards
UA0062, 2016, E-Government
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Transpartent Budget System
UA0063, 2016,
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Open Public Procurement
UA0064, 2016, Capacity Building
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Extractive Industries Transparency Initiative
UA0065, 2016, Extractive Industries
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Environmental Public Monitoring
UA0066, 2016, Environment and Climate
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Community Policing System
UA0067, 2016, Education
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Draft Law on Public Consultations
UA0068, 2016, Legislation & Regulation
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Development of E-Democracy.
UA0069, 2016, Money in Politics
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Improve Government Rules on CSO Involvement
UA0031, 2014, E-Government
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Financing of Charities
UA0032, 2014, Civic Space
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Not-For-Profit Status for CSOs
UA0033, 2014, Civic Space
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Public Participation Law
UA0034, 2014, E-Government
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Establishing Rules on Processing Official Information
UA0035, 2014, E-Government
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Access to Urban Planning Documents
UA0036, 2014, E-Government
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Access to Communist-Era Archives
UA0037, 2014, Legislation & Regulation
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Draft Law on Open Data
UA0038, 2014, Legislation & Regulation
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Supervisory Mechanism for the Right to Information
UA0039, 2014, Legislation & Regulation
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Compliance with EITI
UA0040, 2014, Extractive Industries
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Monitoring of Infrastructure Projects
UA0041, 2014, Anti-Corruption Institutions
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Adopt Regional Anti-Corruption Programmes
UA0042, 2014, Anti-Corruption Institutions
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Corruption Risk Assessment Methodology
UA0043, 2014, Anti-Corruption Institutions
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Asset Disclosure on a Single Web Portal
UA0044, 2014, Asset Disclosure
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Law on Administrative Procedure
UA0045, 2014, Legislation & Regulation
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Law on Streamlining Payment of Administrative Fees
UA0046, 2014, E-Government
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Administrative Services Portal
UA0047, 2014, E-Government
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Draft Law on Decentralisation of Administrative Services
UA0048, 2014, Legislation & Regulation
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Draft Law on Social Services
UA0049, 2014, E-Government
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e-Government Laws
UA0050, 2014, E-Government
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Electronic Readiness Assessment
UA0051, 2014, E-Government
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Government Regulations on Open Data
UA0052, 2014, E-Government
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Electronic Democracy Development Roadmap
UA0053, 2014, E-Government
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Open Budget Initiatives
UA0054, 2014, E-Government
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e-Petitions
UA0055, 2014, E-Government
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e-Governance Training for Local Government
UA0056, 2014, Capacity Building
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Laws on Public Participation
UA0001, 2012, Civic Space
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Amendments to the Law on Community Associations
UA0002, 2012, Civic Space
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Amendments to Resolutions on Collaboration with Civil Society
UA0003, 2012, E-Government
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Training for Public Servants on Consultations
UA0004, 2012, Capacity Building
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Harmonisation of Access to Information Laws
UA0005, 2012, E-Government
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By-Laws on Access to Information
UA0006, 2012, Legislation & Regulation
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Guidelines for Classifying Data
UA0007, 2012, Public Participation
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Public Information Recording Systems
UA0008, 2012, Records Management
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Law on Public Broadcasting
UA0009, 2012, Civic Space
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Public Access to Information in State Registers
UA0010, 2012, E-Government
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Extractive Industries Transparency Initiative
UA0011, 2012, E-Government
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Law for Controlling Declarations of Public Servants
UA0012, 2012, Asset Disclosure
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Public Declarations of Officials’ Assets
UA0013, 2012, Asset Disclosure
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Guidelines on Conflicts of Interest
UA0014, 2012, Conflicts of Interest
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Updated Anti-Corruption Laws
UA0015, 2012, E-Government
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Regional Anti-Corruption Programmes
UA0016, 2012, E-Government
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Law on Competitive e-Government Procurement
UA0017, 2012, E-Government
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Administrative Services Reforms
UA0018, 2012, E-Government
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Electronic Access to Administrative Services
UA0019, 2012, E-Government
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Governmental Web Portal of Administrative Services
UA0020, 2012, E-Government
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Administrative Services in a Digital Format
UA0021, 2012,
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Regional Administrative Service Centres
UA0022, 2012, Public Service Delivery
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Programme for Promotion of e-Government
UA0023, 2012, E-Government
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Electronic Collaboration Between Executive Agencies
UA0024, 2012,
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Web-Based Petitions System
UA0025, 2012,
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One Stop Shop for e-Reporting
UA0026, 2012, E-Government
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e-Region Pilot Project
UA0027, 2012, E-Government
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Network of e-Government Practitioners
UA0028, 2012, Public Participation
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Public Libraries as Bridges Towards e-Governance
UA0029, 2012, E-Government
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e-Government Knowledge Management Portal
UA0030, 2012,