National Palace Museum Meets Participatory Design

National Palace Museum Meets Participatory Design

Summary

See how one of the most traditional government agencies – National Palace Museum, sailed through their journey to a participatory process for the e-ticket service design. A collaborative meeting held together with Public Digital Innovation Space, invited multi stakeholders, face to face, discussed their needs and challenges and came up with an inclusive solution.

Submitted by: Haoting Chang

Haoting is the design lead in Public Digital Innovation Space in Taiwan government, experienced in formulating design decisions for solving complex problems by using user-centered design and research skills. She’s been exploring design in Europe and Asia, having the opportunities to enrich products, services, and now engagement and collaboration with design.

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Taiwan is not currently a member of the Open Government PartnershipThe Open Government Partnership (OGP) is a multi-stakeholder initiative focused on improving government transparency, ensuring opportunities for citizen participation in public matters, and strengthen... More, but the government has developed its own Open Government National Action PlanAction plans are at the core of a government’s participation in OGP. They are the product of a co-creation process in which government and civil society jointly develop commitments to open government ... to drive open government reform in the country.