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Publish more accessible and transparent information on Ministry of Justice website (AL0071)



Action Plan: Albania Action Plan 2020-2022

Action Plan Cycle: 2020

Status: Active


Lead Institution: Ministry of Justice

Support Institution(s): State actors involved Other government agencies involved: Dependent Institutions (Directorate of Free Legal Aid) Non-governmental agencies involved: Civil Society Organizations; Faculty of Law, University of Tirana

Policy Areas

E-Government, Justice, Open Justice

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


What is the public problem that the commitment will address? Access to justice not only includes providing citizens with legal resources, but also ensuring that the legal system is fair and equal. Justice reform is one of the key priorities of the Albanian government; however, citizen perceptions regarding the implementation of these reforms present a significant challenge. According to the “Trust in Governance 2019” opinion poll of 2500 randomly selected Albanians, while over half of citizens (52.7%) believe justice reforms will have a positive impact, only 31.5% believe the reforms are being implemented properly (48.5% believe they are not and 20% do not know). Improving the transparency of the Ministry of Justice and its subordinate institutions enables these institutions to be accountable to citizens and carry responsibility of the fulfillment of their designated duties, responsibilities and commitments in both their daily work and in executing justice reforms. In turn, the transparency and accountability of justice institutions are necessary preconditions for building public trust. Access to information necessitates that the relevant information is easily attainable and understandable by citizens. Albanian citizens have lacked timely and sufficient access to all the necessary documents and information in order to hold the Ministry of Justice and its subordinate institutions accountable. Additionally, documents that are available online, while a step in the right direction, may be too long or technical to be easily understood by citizens. Thus, in order to enable accountability through transparency the Ministry of Justice’s website requires substantial improvements through a coordinated and collaborative strategy that prioritizes on-going updating and improvement with emphasis on ensuring accessibility and relevance to citizens’ needs.

What is the commitment? This commitment uses a three part strategy to improve transparency and accountability of the Ministry of Justice and is subordinate institutions through an official website that citizens can rely on the timely and efficient update of documents of interest to citizens in formats that are easily understood by citizens and an improved internal reporting framework. Through a collaborative working group that includes the Ministry of Justice and subordinate institutions, NAIS and civil society organizations the commitment will develop a fully functional and citizen accessible Ministry of Justice website. This will include increasing not only the quantity of strategies, monitoring reports, and reports on the implementation of institution activities published, but also the accessibility of these publications through accompanying audiovisual communication, as well as published summaries of various reports in simplified language. In conjunction, a framework for increased cooperation and coordination of the activities and Commitments | Access, Transparency and Accountability in Justice | Commitment 7 responsibilities of the Ministry of Justice and its subordinate institutions will establish intra-institutional transparency and formalized mechanisms for accountability regarding these activities. Objective: To develop the necessary systems & mechanisms to ensure transparency and consequently promote accountability within the Ministry of Justice and its subordinate institutions through a fully functional website that publishes in real-time all information relevant to citizens in a clear and easily understood format and an intra-institutional operations and reporting framework. Expected results: Increased transparency and use of access to public information: • Fully operational Ministry of Justice website; • Information published on the website in real time and is relevant to citizens when requesting services; Improved accountability within the Ministry of Justice & subordinate institutions: • Working group ensures transparency is maintained; • Strengthened cooperation and coordination between relevant activities and responsibilities of the MoJ and its subordinate institutions.

How will the commitment contribute to solving the public problem? This commitment focuses on not only increasing transparency through the online publication of Ministry of Justice documents, but also on ensuring that the information is published in an easily understood format. Establishing a dedicated working group the Ministry of Justice (milestone 1) will take a structured and collaborative approach to improve the not only the quality and quantity of information available online, but also the accessibility of the content for non-technical citizens. An assessment report drafted by the working group and made available for public comment will identify where access to information can and should be improved to reflect the wants and needs of citizens (milestone 2). Fostering improved technical and professional capacity and the development of updating mechanisms and protocols will seek to ensure the sustainability of these improvements and maintain regular updating of the website (milestone 3). As public trust is being developed it is necessary to not only publish information, but to reach out to citizens through a variety of channels. Justice related strategies, action plans and their accompanying implementation and monitoring reports will not only be published and made public (milestone 4), but their conclusions will also be disseminated through audio-visual communication via TV appearances of the Minister, awareness campaigns, awareness activities, etc. (milestone 5). Accountability frameworks will be developed in coordination with relevant institutions in order to develop clear and transparent procedures and regulations (milestone 6) and reporting systems (milestone 7) for the Ministry of Justice and its subordinate institutions to help ensure duties are carried out efficiently, effectively and with integrity. OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o • Increa sing the capacity to hav e a fully functional website will enable citizens greater access to resources & relev ant in formation; • Real-t ime information for citizen s in ca ses where they will request serv ices; • The drafting of the final report based on the current state of the internet will hav e a direct impact on improv ing the information requested by the public. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o • Monitoring reports, including those from civ il society will be published; • Establishment of working gr oups and cooperation tables with CSOs pr omotes external accountability ; • Reporting sy stem will be established and implemented ba sed on criteria for reporting sy stem selected with feedback from external experts / consultations. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o • Cooperation and coordination of activ ities will share the respectiv e responsibilities between the in stitutions; • Establishment of working gr oups and cooperation tables with CSOs en sures transparency efforts reflect the needs of citizens; • Citizen s able to prov ide feedback and contribute to the monitoring of the implementation of action plan activ ities Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o • Im prov ement & maintenance of MoJ website central to increasing the accessibility of in formation to citizens in order for them to contribute & hold public institutions accountable; • Use of audiov isual communication will increase accessibility of in formation to citizen s.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable and verifiable achievements to accomplish this meas ure Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Increase of technical and professional capacities of the Ministry of Justice in order to have a fully operational website, so the information is published on real time and the information is useful for citizens when seeking services Milestone 1: Establishment of a Working grou p established at the Ministry of Justice; National Agency for All su bordinate institutions; civil society ☐N o ☐Y es Jul. 2020 Dec. 2020 working gr oup at the Min istry of Justice (MoJ) in order to identify documents and pr ocesses that sh ould be published and how to make these more accessible (n on -technical language, diagrams, simplified concepts). MoJ. Working grou p inclu des members from civil society organizations. Information Society (NAIS) organizations participating in the working grou p Milestone 2: Analy sis and drafting of report on the current state of the web in which will highlight the in formation n eeded to improv e access to in formation to the public Drafted analysis report. Report published and made pu blically available with opportunity for civil society organizations to provide feedback. Ministry of Justice; National Agency for Information Society (NAIS) All su bordinate institutions; civil society organizations participating in the working grou p ☐N o ☐Y es Jul. 2020 Dec. 2020 Milestone 3: Website of MoJ and su bordinate in stitutions fully functional and accessible with detailed and complete published information. Website fully updated. Mechanisms established to ensure regular updating. Ministry of Justice; National Agency for Information Society (NAIS) All su bordinate institutions ☐N o ☐Y es Jan. 2021 Dec. 2021 Priority Measure 2: Increase transparency and use of access to public information Milestone 4: Increa sed transparency in making public the reporting of the strategies and the implementation of their action plans, as well a s the comprehensiv e activ ities of the in stitution. Publication of strategies, monitoring reports, implementation reports on the MoJ website. Publication of summaries of various reports in simplified language in order to be more accessible. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2020 Dec. 2022 Milestone 5: Audiov isual communication of the activ ity of the in stitution as a means of increased transparency (TV appearances of the Min ister, awareness campaigns, awareness Audiovisual communication integrated into communication procedures. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2020 Dec. 2022 activ ities, etc.) Priority Measure 3: Strengthen cooperation and coordination of relevant activities and responsibilities of the Ministry of Justice and its subordinate institutions, which will have a positive impact on transparency and accountability, including but not limited to, inspections conducted by the Ministry of Justice for institutions of dependence Milestone 6: Appr oval of manuals, in struction s, relevant internal rules for the most efficient functioning of the in stitution. In order for the in stitution to be a s efficient a s possible in its field of activ ity and policy -making, all internal regulations of the basic structures will be rev iewed. Manuals, instructions, relevant internal rules approved. All internal regulations of the basic structures reviewed. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2021 Jun. 2021 Milestone 7: Adopt an efficient reporting sy stem of the duties and respon sibilities of each in stitution in compliance with transparency and accountability . Ba sed on the rev ised regulation, the manner of reporting will be determined in order to meet transparency and accountability . Criteria for reporting system selected with feedback from external experts / consultations. Reporting system approved, adopted and integrated into the Ministry of Justice and all su bordinate institutions’ procedures. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2021 Jun. 2021


  1. Create and implement integrity plans across all ministeries

    AL0065, 2020, Anti-Corruption

  2. Creation of online beneficial ownership register

    AL0066, 2020, Anti-Corruption

  3. Establish online portal for feedback on public service delivery

    AL0067, 2020, E-Government

  4. Expand open data portal and promote access

    AL0068, 2020, Access to Information

  5. Implement citizen assessment process to improve public service delivery

    AL0069, 2020, E-Government

  6. Establish directorate to improve citizens' access to legal aid

    AL0070, 2020, Access to Justice

  7. Publish more accessible and transparent information on Ministry of Justice website

    AL0071, 2020, E-Government

  8. Publish accessible budget information online for citizen engagement

    AL0072, 2020, E-Government

  9. Improve reporting on public finance information

    AL0073, 2020, E-Government

  10. Transparency of Government Reporting

    AL0061, 2018, E-Government

  11. e-Government

    AL0062, 2018, Access to Information

  12. Improved Business Regulation

    AL0063, 2018, Capacity Building

  13. Safe Communities

    AL0064, 2018, Anti-Corruption

  14. Improvement of Database/Portal with Coordinators’ Data of the Right to Information and Transparency Programs

    AL0044, 2016, Access to Information

  15. Budget Transparency

    AL0045, 2016, E-Government

  16. Integrated Registry of Citizens’ Housing

    AL0046, 2016, Citizenship & Immigration

  17. Establishment of Electronic Registry for Public Notification and Consultation

    AL0047, 2016, E-Government

  18. Digital Archive

    AL0048, 2016, E-Government

  19. Creating a Database for Archiving and Publication of Research Funds and Programs in Albania

    AL0049, 2016, E-Government

  20. Commitment to Publish Online Central and Local Government Legislation in Open Systems and for Free

    AL0050, 2016, Capacity Building

  21. Commitment to Open Standards for Contracting

    AL0051, 2016, Access to Information

  22. Starred commitment Implementation of the Law "On Protection of Whistleblowers", Capacity Building, Amendments and Its Bylaws

    AL0052, 2016, Anti-Corruption

  23. Provision of Electronic Services

    AL0053, 2016, Capacity Building

  24. Establishment of Multifunctional Centralized System for Building Permits

    AL0054, 2016, Capacity Building

  25. Establishment and Distribution of Digital Counters

    AL0055, 2016, E-Government

  26. Service Passport Standardization

    AL0056, 2016, Capacity Building

  27. Citizen Card

    AL0057, 2016, Capacity Building

  28. Electronic System of Registration of e-Prescription in the Republic of Albania

    AL0058, 2016, E-Government

  29. Electronic Monitoring System of Forests

    AL0059, 2016, Anti-Corruption

  30. Integrated Electronic System for Professional Licensing of Individuals and Legal Entities That Will Operate in the Field of Study Design and Supervision of Commissioning of Construction Works

    AL0060, 2016, E-Government

  31. Standardization of Corruption Complaints

    AL0031, 2014, Anti-Corruption

  32. Electronic Registry of Energy and Industry Permits

    AL0032, 2014, E-Government

  33. Implementation of Public Expenses Module in "Open Data" Format

    AL0033, 2014, Access to Information

  34. Promoting OGP Values Among Local Authorities

    AL0034, 2014, Local Commitments

  35. Database on Economic Assitance Beneficiaries

    AL0035, 2014, E-Government

  36. Electronic Portal on Water Resources Administration and Management

    AL0036, 2014, E-Government

  37. Single Window

    AL0037, 2014, E-Government

  38. Electronic Access to Protected Areas

    AL0038, 2014, E-Government

  39. National Geoportal

    AL0039, 2014, E-Government

  40. e-Albania

    AL0040, 2014, E-Government

  41. e-Document

    AL0041, 2014, E-Government

  42. Starred commitment Law on Whistleblowers Protection

    AL0042, 2014, Anti-Corruption

  43. Police Service Offices

    AL0043, 2014, E-Government

  44. Open Data Portal

    AL0001, 2012, Access to Information

  45. e-Acts

    AL0002, 2012, E-Government

  46. e-Parliament

    AL0003, 2012, E-Government

  47. Extension of the Governmental Network, GOVNET

    AL0004, 2012, E-Government

  48. e-Government Interoperability Framework, e-GIF

    AL0005, 2012, E-Government

  49. Government Datacenter

    AL0006, 2012, E-Government

  50. Excise System

    AL0007, 2012, E-Government

  51. Starting of the e-Tax System

    AL0008, 2012, E-Government

  52. Starred commitment Online State Matura

    AL0009, 2012, E-Government

  53. The Regulation on Ethics in Research and Publishing

    AL0010, 2012, Education

  54. Digitalization of Higher Education Accreditation Process

    AL0011, 2012, E-Government

  55. U-Gov System

    AL0012, 2012, E-Government

  56. Online Inspections of Courts and Judicial Hearings

    AL0013, 2012, E-Government

  57. Digitalization of the File Transfer Process

    AL0014, 2012, Judiciary

  58. e-Employment Project

    AL0015, 2012, E-Government

  59. e-Concessions Procedures

    AL0016, 2012, Anti-Corruption

  60. Amendment of the Law “On the Right to Information for Official Documents”

    AL0017, 2012, Access to Justice

  61. Drafting a New Law on "Notice and Consultation"

    AL0018, 2012, Legislation & Regulation

  62. Tracking Project

    AL0019, 2012, E-Government

  63. Digitalization of the Notary Register

    AL0020, 2012, Access to Justice

  64. Online Citizens’ Claims in the Judiciary System

    AL0021, 2012, Access to Justice

  65. Work Inspection, Online Complaint

    AL0022, 2012, E-Government

  66. Financial Module of All Educational Institutions

    AL0023, 2012, Education

  67. Starred commitment Audio and Video Recording of Judicial Hearings

    AL0024, 2012, E-Government

  68. Starred commitment e-Albania Portal

    AL0025, 2012, E-Government

  69. e-Inspection Portal

    AL0026, 2012, E-Government

  70. Starred commitment Portal Www.Gjykata.Gov.Al

    AL0027, 2012, E-Government

  71. Disclosure of the List of Payments Made Daily by the Government Units

    AL0028, 2012, Access to Information

  72. e-Procurement System for All Small Purchases of Public Procurement

    AL0029, 2012, Anti-Corruption

  73. Implementation of the EITI Recommendations

    AL0030, 2012, Anti-Corruption

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