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Ensuring Public Awareness About Health Care Financing (AM0018)



Action Plan: Armenia, Second Action Plan, 2014-16

Action Plan Cycle: 2014

Status: Inactive


Lead Institution: Ministry of Health of the Republic of Armenia

Support Institution(s): NA

Policy Areas

E-Government, Health, Public Service Delivery

IRM Review

IRM Report: Armenia End-of-Term Report 2014-2016, Armenia IRM Progress Report for 2014-2015

Starred: No

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Technology

Potential Impact:

Implementation i



To create healthcare system financial portal where people, professionals and the public may obtain information on the state-guaranteed funding, on the basic package of services, when the payment for services is due for the patient, and when not, how they can get recipes subject to state-guaranteed payment, on financial and non-financial reports and other information.

IRM End of Term Status Summary

3. Public Awareness of Healthcare Financing

Commitment Text:

There is a huge gap amongst the existing developments in the health care financing system; the citizens do not know their rights and are not able to manage their rights in a variety of health care system sectors, inter alia receiving hospital care and primary health care services. Within some standards of organizing and financing the treatment those processes are described, but there are dynamic and transparent systems revealing the developments of those relations.

To create healthcare system financial portal where people, professionals and the public may obtain information on the state-guaranteed funding, on the basic package of services, when the payment for services is due for the patient, and when not, how they can get recipes subject to state-guaranteed payment, on financial and non-financial reports and other information.

Responsible Institution: Ministry of Health of the Republic of Armenia

Supporting Institution(s): None

Start Date: September 2014                                                                 End Date: September 2015

Commitment Aim

This commitment entails creation of a healthcare system financing portal that would allow users to access information on government provided free health services and healthcare financing.


Midterm: Limited

The health financing portal was created on 1 January 2014, prior to the start of the action plan. However, the web page on state-guaranteed services was still under construction at the time of progress report. By July 2016, the portal contained more than 29 different reports in PDF format    According to the Government, there were about 10000 visits to the portal since its creation. The healthcare database is available at the Ministry of Health’s ‘Outpatient Clinics Analytical Reporting Portal’  “Outpatient Clinics Analytical Reporting Portal”, Ministry of Health, accessed June 13, 2017, .

End of Term: Complete

The portal is functioning and on 10 June 2016 the Ministry of Health made a presentation for nine CSOs working in the health sector. According to representatives of FOICA and TIAC, also in attendance at the presentation, the website is not sufficiently user-friendly. In addition, the Ministry of Health would need to be more proactive in promoting its usage. Moreover, it is difficult to state whether complete information related to health care financing is available on the specified websites.

Did it Open Government?

Access to Information: Did Not Change

The commitment aimed to make information on state-guaranteed health services available to public and medical professionals. According to TIAC, public awareness on existence of this tool is low. At the time of writing this report, implementation of the commitment had not brought any improvement in public access to information. Although limited information is available on the two aforementioned portals, FOICA indicates that CSOs working in health sector are not active users. The Ministry of Health does not publish statistics on  primary users of the website, nor on the type of information searched.

Carried Forward?

The commitment was not carried over to the third action plan. To make the website more usable and beneficial, information would have to be available not only in PDF, but also in machine readable format. Besides, the website could also be of further utility by providing information on the number of accesses and downloads, and additional user statistics.


  1. Open Data in Official Declarations

    AM0035, 2018, Access to Information

  2. Government Grant Transparency

    AM0036, 2018, Anti-Corruption

  3. Beneficial Ownership Register

    AM0037, 2018, Access to Information

  4. Modernization of Community Website

    AM0038, 2018, E-Government

  5. State Water Cadastre

    AM0039, 2018, E-Government

  6. Land Cadastre

    AM0040, 2018, E-Government

  7. Integrated Social Services

    AM0041, 2018, Access to Information

  8. Unified Information System for Management of Education

    AM0042, 2018, Access to Information

  9. Exploring Medical Assistance Program

    AM0043, 2018, E-Government

  10. Platform for Submitting Petitions

    AM0044, 2018, E-Government

  11. Public Service Dashboard

    AM0045, 2018, E-Government

  12. State Travel Transparency

    AM0027, 2016, E-Government

  13. Accountability for Grants of the Government

    AM0028, 2016, Anti-Corruption

  14. Transparency of the State Budget

    AM0029, 2016, Access to Information

  15. "Open Data" in Official Declaration:

    AM0030, 2016, Access to Information

  16. Portal for Community Decisions.

    AM0031, 2016, Capacity Building

  17. Accountability Licensing

    AM0032, 2016, Capacity Building

  18. Accessibility of Integrated Social Services

    AM0033, 2016, E-Government

  19. "One-Stop-Shop" Pilot Project Within Military Registration Offices

    AM0034, 2016, Capacity Building

  20. Digitization and publication of data in the “Republican Geological Fund” SNCO

    AM0016, 2014, Access to Information

  21. Ensuring Transparency in Mining

    AM0017, 2014, Anti-Corruption

  22. Ensuring Public Awareness About Health Care Financing

    AM0018, 2014, E-Government

  23. Ensuring Transparency of Asset and Income Declarations of the RA High-Ranking Officials

    AM0019, 2014, Anti-Corruption

  24. Online Broadcasting of the State Procurement Appeals Board Sessions

    AM0020, 2014, Anti-Corruption

  25. Community Microsurvey Introduction in 10 Communities

    AM0021, 2014, E-Government

  26. Ensuring Open, Transparent, Participatory and Accountable Process of State Policies and Legislative Reforms

    AM0022, 2014, E-Government

  27. Public Awareness on the Lawmaking Activity of State Governance Bodies

    AM0023, 2014, E-Government

  28. Ensuring Transparency of the Election of Governing Boards of the RA General Secondary Education Institutions and of the Annual Budget Planning and Expenses of Ra General Secondary Education Institutions

    AM0024, 2014, Education

  29. Knowledge and Capacity Building of Public Servants in the Freedom of Information and Anticorruption Field

    AM0025, 2014, Access to Information

  30. Ensuring Transparency of Local Self Government Bodies of Large Communities

    AM0026, 2014, E-Government

  31. Reviewing the Regulatory Normative Legal Acts (Regulatory Guillotine Project)

    AM0001, 2012, Legislation & Regulation

  32. Improving Internal Audit System for the Public Sector

    AM0002, 2012, Anti-Corruption

  33. Improving Procurement Procedures

    AM0003, 2012, Anti-Corruption

  34. Improving Budget Planning and Reporting Systems Through Full Utilization of Program Budgeting

    AM0004, 2012, Anti-Corruption

  35. Promoting Transparency and Objectiveness in Tax Administration

    AM0005, 2012, Anti-Corruption

  36. Fight Against Corruption

    AM0006, 2012, Anti-Corruption

  37. Introduction of a Unified Payment System (Portal)

    AM0007, 2012, E-Government

  38. State Car Inspection Improvements

    AM0008, 2012, Infrastructure & Transport

  39. Implementation of an Electronic System for Consular Services

    AM0009, 2012, Citizenship & Immigration

  40. Implementation of Mail-Armenia System

    AM0010, 2012, Citizenship & Immigration

  41. Introduction of e-Statistics System

    AM0011, 2012, E-Government

  42. Introduction of e-Documentation Sharing System in Urban Communities

    AM0012, 2012, E-Government

  43. Ensuring Transparency of Asset Declarations

    AM0013, 2012, Anti-Corruption

  44. Standardization of Offical Websites Content

    AM0014, 2012, Access to Information

  45. Improvement of Knowledge and Skills of Public Servants on Access to Information

    AM0015, 2012, Access to Information

Open Government Partnership